Saga Reviews

Name: Saga
Rating: 3.62

3.6 Rating 1,448 Reviews

65 %

of reviewers recommend Saga

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3.6

Based on 1,448 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My car insurance renewal with SAGA this year has increased from £208 to £752 an increase of 360% by my reckoning, "DISGRACEFUL" I am 74 years of age and was naively under the impression that SAGA was set up to provide insurance for the older customer, not anymore, it appears that now they just want to rip you off. In addition I had to phone them 10 days before the renewal date to get my renewal price as they had failed to notify me. Needless to say I have taken my custom elsewhere and now have the same level of cover for £250 "result" Well done SAGA for losing a long standing and loyal customer. TW”

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Posted 1 week ago

“Wanted to insure my father's property after he passed away, as it was left empty while the sale went through. I spoke to a lady who hadn't got a clue what to do. Nobody got back in touch. I spoke with the same person a few weeks later and she still hadn't got a clue. She said she needed to put me on hold while she spoke to somebody else. I held on for nearly 2 hours and then ended the call!! They clearly didn't want my £800 but another company quickly and easily insured the empty property for a lot less money. Do not waste your time.”

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Posted 1 week ago

“Awful. Took out a policy but cancelled early. They take two weeks to return your money and customer service people can’t tell you how much they will return. Awful company.”

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Posted 2 weeks ago

“We come here for everyone’s birthday dinner every year! Favorite hibachi spot!”

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Posted 2 weeks ago

“I got my renewal quote after a 3 year fixed price of 260£ per year. £2160 !!!!! How on earth can they try increase 10x with no claims no changes. I went on go compare and saga offered me £400 ....!!! For the record still way too much for a 3 bed semi in ascot but still way cheaper than over £2000.. I feel sorry for the old folk that don't check or shop around but trust the company will look after them but they actually just rip these people off.. Wanting to increase direct debit from 22£ to £177 lol lol Well done saga.. Customer lost. And frankly even if offered me same price I don't want to be part of a company that's trys this stuff. Shocking that you do this.. Date of experience: January 04, 2025”

Helpful Report

Posted 3 weeks ago

“Don't use saga for building insurance. My roof was badly damaged by named storm Darragh. Rain now seeping in to ceiling and walls creating black mould because it's been three weeks since my claim and the surveyor they use hasn't even phoned for an appointment. Despite numerous complaints still nothing . They even suggested i get a roofer to do a temporary job at my cost !! .Avoid.”

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Posted 3 weeks ago

“Unfortunately now their prices are rip off I have been a customer of Saga car insurance as a two car family for 13 years but I'm absolutely shocked in the last two years the way Saga have massively increased their prices to the extent that they are no longer anywhere near price comparative in the market. Today for example they have sent my car renewal which is 25% more than last year and almost double what I can get it for for exactly the same thing on God only knows how many companies on the comparison sites. I would encourage everybody to check their premiums for Saga very closely in the future because I'm sure you will find that their pricing has gone crazy and you can get it so much cheaper almost anywhere else these days. Very disappointing they have now joined the realms of being a rip-off company. So for me is goodbye Saga forever. Date of experience: 21 December 2024”

Helpful Report

Posted 1 month ago

“I'll never forget the day my trust was shattered. I had entrusted this platform with my life savings, believing their promises of security and growth. But when I needed my money most, they locked me out, leaving me feeling utterly helpless and betrayed. The emotional toll was crippling – anxiety, stress, and sleepless nights consumed me. But I refused to give up. Thankfully, a beacon of hope emerged in the form of rerevert.com* Their expert team guided me through the darkest of times, and with their help, I was finally able to recover $205,000. I'm still healing from the ordeal, but I'm grateful for a second chance. My hope is that others can learn from my experience and avoid similar heartache.”

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Posted 1 month ago

““Sophia Maddison was a beacon of hope during a challenging time. Her expertise and dedication were key in helping me recover my lost funds. She worked tirelessly and kept me updated every step of the way. I highly recommend her to anyone in need of recovery assistance. Email : sophiamaddison270—-@ gmail.com WhatsApp:‪+54 9 3751 47‑8746”

Helpful Report

Posted 1 month ago

“I have been with saga home insurance for the last two years, with a 3 year lock on the premium of £361.92 . In January 2024 I had a claim for a broken screen on my tv. Saga paid out £240 towards a new TV. At the time I asked the Lady dealing with the claim if my premium would be increased because of the claim and I was advised that the premium would remain at £361.92 for the third year. I have just received my renewal for the third year at £494.07. An increase of £132.15 because of a £240 claim. So if you are with Saga on a locked premium for 3 years just bear in mind, that if you have a claim Saga will increase your premium by more than 50% of your claim and tell you the premium will only stay the same if you don't claim for anything, no matter how small the claim is. Another insurance company that is out to rip you off. Makes you wonder if it's worth having insurance.”

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Posted 1 month ago

“my house caught fire and they have done everything they can to help even bought our granddaughter who was born 14 12 2024 a present that is so thoughtful it made me cry thank you so much daniel and saga team”

Helpful Report

Posted 1 month ago

“My account has been broken for a year now so I can't do anything through the website. They say they're going to fix it but never do”

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Posted 1 month ago

“After 9 years with no claims made on my home insurance I was shocked when I received my renewal documents. Having paid around £400 last year SAGA have more than doubled this years premium - over £900! Absolutely disgusted. Goodbye SAGA.”

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Posted 2 months ago

“This is the most money grabbing fraudster in the world . Deals mainly with 50’s and over. Increases this year for 2 nd year running over and above . They say their cover is superior but most people could do without the extras and pay a lot less . From years ago ,people think they are an insurance company, they are a broker with limited choices of companies . We are really pleased to say goodbye. They tried telling my wife who doesn’t have her licence through ill health that she could still stay on the policy without a license to keep the premiums down. ( they had added over £220 ) when she came off the policy. fortunately she was aware she could not be on the policy without a license .Disgusted.”

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Posted 2 months ago

“Had my renewal quote which was ridiculous excess was £500 and the premium had gone up with very little extras”

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Posted 2 months ago

“Rip off saga insurance.dont insurance with this firm.got à home renewal,gone up by around 90&,so went with another company for same price as last year.they hope you will auto renew and réalisé to late”

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Posted 2 months ago

“Regarding my home insurance. The claim centre in Ireland. And the passive aggressive nature of the claims handlers.Please take my advise and stay well clear of this company.”

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Posted 2 months ago

“I just had a renewal quote as I was previously on a fixed 3 year. They hiked up my house insurance from £262 to £832. This company is a Joke!”

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Posted 2 months ago

“My mother asked me to check her house insurance renewal from Saga. Last year £193. This year £788. No claims. 20+ years no claims. I phoned expecting an error from Saga as the insurers fir the elderly. No error! Operator had been told to say that costs had increased this year and repeated this several times even when I told him that his arguement was not valid and this was not an increase but a multiplication of nearly 4. Apparently he has dealt with many similar calls recently!! When did Saga start taking advantage of 80 year olds? I am contacting Financial Ombudsman in the morning as there must be older customers on automatic renewal that get caught out by this. Appalling!! I will never deal with this company again.”

Helpful Report

Posted 2 months ago

“Just had my home insurance renewal through with a £77 increase for the hear! Shopped around and obtained a better policy for £108 saving! Saga is ripping people off.”

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Posted 2 months ago

Saga is rated 3.6 based on 1,448 reviews