Saga Reviews

Name: Saga
Rating: 3.64

3.6 Rating 1,430 Reviews

66 %

of reviewers recommend Saga

Company Reviews

Questions

Metrics

3.6

Based on 1,430 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"Very good price"”

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(Car Insurance) - Posted 2 years ago

“"Very good value"”

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(Car Insurance) - Posted 2 years ago

“"Very helpful and informative, had no problems with saga, great insurance price."”

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(Car Insurance) - Posted 2 years ago

“i think there a con , dont bother there are plenty of good geniune insurance companys go for them, they advertise free breakdown on compare the market who advertise for them but when you take out the car insurance you dont get it,i wouldnt go with them again or recommend ,”

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Posted 2 years ago

“Straightforward competitive value for money and efficient service with no hidden surprises”

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Posted 2 years ago

“If I could give zero stars I would. This is the worst car insurance company that I have had the misfortune to deal with. I made a non-fault claim in May 2022. Saga failed to obtain the liability from the other insurer resulting in me having to pay my excess for the repairs! They lost evidence sent to them. They seem to ignore the fact I had a police car right behind me who provided me with all the details I needed for my claim. I have not been kept updated from Saga, despite their boasts that they do. Saga have appeared to just not care. I have formally complained to them and have now referred the matter to the Financial Ombudsman (as instructed by their own complaints handler!) So much for caring for older people!!”

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Posted 2 years ago

“They have made it so easy to navigate their website, easy to take out their insurance”

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Posted 2 years ago

“"I have been waiting for a refund since January 2022. They gave the runaround but still haven\u2019t refunded me the difference between what I had paid and what the policy actually cost. Difference of approximately \u00a365.00.l have two cars insured with them and will be thinking seriously about the renewal."”

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(Car Insurance) - Posted 2 years ago

“If l could leave a worse review than one star l would Holiday to Sorento Flight changed very short time before departure incurring extra expenses due to changes having to be made to car parking accommodation and travel Trying to get an answer via phone is almost impossible, 2 hour wait to be answered, call handler basically metaphorically shrug their shoulders No help Tried calling at 5 pm and despite web site saying open till 5.30 recorded message saying lines closed Doubt very much that l will use SAGA ever again. Customer service is disgusting and makes what should be a pleasant experience very stressful Web site says tickets will be despatched 2 wks before holiday now 48 hrs to go and no tickets Now sitting waiting for phone to be answered, started ringing 9am still waiting, now 10.02 am”

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Posted 2 years ago

“"Very good service "”

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(Car Insurance) - Posted 2 years ago

“"Reasonable car insurance quote. "”

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(Car Insurance) - Posted 2 years ago

“Home Insurance renewal price very, very expensive. Decided not to renew and purchased elsewhere very much cheaper. Total unaware that an autorenewal was ticked: this not mentioned in email or renewal letter. Over £320 deducted from my account and 'oh boy' - is it difficult to get hold of this company. After being on hold for 45+ mins I was allowed to cancel a policy that I did not want. I was made to agree to their cancelation policy in order to cancel the damned thing. Their policy is that I won't get all my money back. After complaining that I had now been on the phone for almost an hour, I was offered £15 to 'my Saga account'. Hardly any use as I am not going to go near Saga again and even though i tried to set up an account I never found my policy on it. I must now wait and see what they actually pay me, or probably better I have to go via my credit card company and open a dispute and do it that way.”

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Posted 2 years ago

“"Quick and easy to use no complications with the setting up for my insurance "”

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(Car Insurance) - Posted 2 years ago

“Easy to use website and great price, covering all my needs.”

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Posted 2 years ago

“"Keeping prices relative and no excessive renewal increases, rather than the usual haggling that takes place."”

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(Car Insurance) - Posted 2 years ago

“"The price was right,"”

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(Home Insurance) - Posted 2 years ago

“We have phoned three times been promised a call back this has not happened I would not recommend you to anybody your service is appalling and will be telling which what bad service we have had from you”

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Posted 2 years ago

“"Nothing to say apart from all first class."”

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(Car Insurance) - Posted 2 years ago

“"I felt safe and comfortable purchasing my car insurance from Saga, The website easy to navigate and, although I haven't had to make a claim, I'm satisfied that it would be a straightforward process. "”

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(Car Insurance) - Posted 2 years ago

“Very helpful, and polite.”

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Posted 2 years ago

Saga is rated 3.6 based on 1,430 reviews