Saga Reviews

Name: Saga
Rating: 3.64

3.6 Rating 1,430 Reviews

66 %

of reviewers recommend Saga

Company Reviews

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Metrics

3.6

Based on 1,430 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I took out SAGA insurance because I am elderly live alone and in not particularly good health so I went for the supposedly caring insurance company. I was about 100% wrong. The SAGA of my claim. Half hour wait on the phone.”Oh your insurance is not with Saga Sir we’ve pass it on to,LV.”.Another half hour on the phone. “Oh your insurance is not with LV sir we’ve passed it on to Highway Insurance”. I asked for Highways contract details. LV couldn’t provide them. I wasn’t subsequently surprised they were next to unfindable on the net. I eventually got in touch and explained the nature of my buildings claim. “Oh we only insure motor vehicles I’m afraid sir”. I put in a complaint to Saga and given my vulnerable circumstance it was upgraded to their highly inappropriately named Rapid Responder team. That was five days ago. My problem in my only habitable bedroom my large double glazed window frame has been damaged and now can’t be closed. I am cold. What I would like from the amusingly called Rapid Responders is the name of my insurer so I can get my window fixed. All these funmisters at the Rapid responders team have told me in reply to my emails in the last five days is they are working on this apparently unsolvable conundrum as to who actually they have passed my policy on to. The weather outside is currently-1 centigrade. In my bedroom it’s probably 7/8 degrees. Thanks guys I really appreciate your efforts, I will probably change my Review rating if you succeed in your Herculean task by let’s say,July.”

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Posted 1 year ago

“"I thought I would, but not now.\r\n My renewal for car insurance is coming up and it's gone up by \u00a340 and I haven't done anything"”

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(Car Insurance) - Posted 1 year ago

“"I would recommend."”

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(Car Insurance) - Posted 1 year ago

“"NOT THE CHEAPEST AND i AM OLD ?????????????????"”

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(Car Insurance) - Posted 1 year ago

“"Excellent service. Easy to use."”

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(Car Insurance) - Posted 1 year ago

“Saga holidays customer service department is abysmal. I have been waiting since 7th December for a refund and as at 31st December I have not received it despite many many phone calls”

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Posted 1 year ago

“"Almost a year never call them and never get call from them as well \ud83d\ude42, I have paid on time and after few months is renewal time so let's see what they offer \ud83d\ude09 for new quote. "”

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(Car Insurance) - Posted 1 year ago

“**STAY AWAY** An absolute nightmare and incompetent company. Please read for your own benefits. I made a non-fault claim back in October when a speeding third-party tried to overtake me and hit my car. It took THREE days of my calling Saga to finally record the details of what happened and claim to be raised. After a WHOLE month and 18 back-to-back emails asking silly questions like: • “how long have you lived at your address”, and • “Do you take the car to work and where do you park it?” Saga failed to obtain the liability from the third-party’s insurer. They did not bother to check the CCTV of shops where the accident occurred. After 2 months of constant pointless calls asking to explain how the accident happened OVER AND OVER AND OVER AGAIN, Saga cancelled on me. I found this out when I called for an update and was told today was my last day, when I asked for an explanation, Saga claimed they sent me a letter 10 days prior — BOLD FACED LIE! Stay away from this company. They might be offering cheaper price and now more than ever everyone is concerned about money but pay the few quid more elsewhere.”

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Posted 1 year ago

“"Fast service no problems at all"”

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(Car Insurance) - Posted 1 year ago

“Have been insured with Saga for the last couple of years , I have full ncb , and have my wife as a named driver .My wife had a accident , in her own car not mine , which is insured with a different company , it was not her fault the other driver admitted it was there fault, and there insurance paid out . Since then my wife has renewed her insurance for another year NO INCREASE IN PREMIUM. Saga however virtually doubled mine . WHY ? its a mystery I DO NOT RECOMMEND THIS COMPANY!”

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Posted 1 year ago

“I'm being treated absolutely terrible by saga do NOT use this company they are totally uncaring towards customers”

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Posted 1 year ago

“"I had a claim for my camper van ,in 2018 ,they declared it a write off and paid me a fair price , the claim was dealt with quickly and efficiently ,I can\u2019t complain. "”

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(Car Insurance) - Posted 1 year ago

“Easy transition great price and help is at hand along the way if needed great purchase for me”

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Posted 1 year ago

“"Saga cost me 800 pound because they \r\nCancel my insurance with out tell me \r\nSo this costed me 6points on my\r\n License . "”

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(Car Insurance) - Posted 1 year ago

“Still waiting for a non fault claim as the third party to be sorted from 9th Sept 2022. Their customer service is shocking with every excuse under the sun been given.Tip is never ever use Saga for any insurance.Not worth even one star!”

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Posted 2 years ago

“The price they quoted was extortionate they wanted nearly £700.00 for my car insurance, I have been driving over 25yrs no points etc.”

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Posted 2 years ago

“"It\u2019s difficult to rate Saga because I have not made a claim "”

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(Car Insurance) - Posted 2 years ago

“Avoid this company (together with Acromas, FMG and CHMC) at all costs for motor insurance. If I could give it a -5 score I would do. Reasonable service until you make a claim, then absolutely abysmal. My car was written off on 25 June and I am stiil awaiting financial settlement (circa £30,000) When you finally get through by telephone they say that you cannot be put through. They will ask the appropriate person to ring back. I have phoned on many occasions and no one rings back. Saga Saga get a overall score of over 4 on Trustpilot, but this is far from the truth regarding motor claims. If you drill down in to the the reviews of motor insurance claims only these tell a very different story with a very low average score. Apart from total incompetence, I think that there are significant underlying matters such as resourcing and financial issues, not to mention Saga's much reduced productivity by allowing many staff to work from home AVOID SAGA MOTOR INSURANCE Ps the day after I put the above review on Trustpilot, I was actually contacted by Saga and we agreed a valuation for the car written off. That was two weeks ago and I am still awaiting payment. My accident occurred over 4.5 months ago - pathetic”

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Posted 2 years ago

“Spoke to one of your representatives today to renew our car insurance & recieved the kind of customer service that you don't often get these days. Gareth Stoodley gave us all the infomation & advice we needed in a clear, polite & procise way, & we would like to thank him very much for all his help. V. A. Powell.”

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Posted 2 years ago

“My second year with Saga car insurance, would definitely recommend Saga. Spoke to Poppy and told her my circumstances that i had become a widow, and she helped me with the cheapest price, very happy . Then today a lovely bouquet of flowers and a lovely message from Poppy and the Saga team. Thank you 😊”

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Posted 2 years ago

Saga is rated 3.6 based on 1,430 reviews