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Saga Reviews

3.6 Rating 1,430 Reviews
66 %
of reviewers recommend Saga
Company Reviews Questions Metrics
3.6
Based on 1,430 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
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Saga 1 star review on 7th June 2024
John Nicholson
Saga 5 star review on 8th November 2022
Shazbuc
Saga 1 star review on 8th April 2022
Anonymous
Saga 1 star review on 20th October 2020
Darren G
Anonymous
Anonymous  // 01/01/2019
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Christopher
Verified Buyer
“3 weeks a go had collision with my car, rang to report. told to go to arepairer .their choice.did not like repairer.to this I never heard aword from them.very very unhappy with saga”
Helpful Report
(Car Insurance) - Posted 8 years ago
Paul
Verified Buyer
“We have two cars and have been with Saga at different times for many years. We have found the service provided excellent particularly when our son visited from Canada and for very reasonable fee they insured him on my wife's car for his holiday in UK.”
Helpful Report
(Car Insurance) - Posted 8 years ago
Anonymous
Verified Buyer
“No problems, as long as they don't put up the premium on my next renewal”
Helpful Report
(Car Insurance) - Posted 8 years ago
Anthony
Verified Buyer
“really nice and polite people to deal with sorted a few problems out very quickly”
Helpful Report
(Car Insurance) - Posted 8 years ago
Michael
Verified Buyer
“Excellent value”
Helpful Report
(Car Insurance) - Posted 8 years ago
David
Verified Buyer
“I changed my car during the policy and it was done relatively easily.”
Helpful Report
(Car Insurance) - Posted 8 years ago
Anonymous
Verified Buyer
“Easy to deal with and good breakdown cover”
Helpful Report
(Car Insurance) - Posted 8 years ago
Peter
Verified Buyer
“Claim passed to another Company to deal with. Too many different organisations became involved and the final cost of the claim seemed to increase everytime, particularly from the car hire for a replacement car whilst repairs were slowly being carried out . Car hire cost for 2 weeks in excess of £4000!!”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Is what it is”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“good”
Helpful Report
(Home Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Found them to be very helpful they did no pressure sales what you wanted you got. I had rac cover but they could get it cheaper included it in my premium saved me more money. Hopefully they do the same this year.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Fantastic customer service and a very helpful team”
Helpful Report
(Car Insurance) - Posted 9 years ago
Michael
Verified Buyer
“No trouble so far and excellent customer service when I had to make a claim. Car replacement was delivered to me and my car was taken in for repair at the same time. Repair which was quite substantial took about 7 working days and was returned to me and the hire car taken back at the same time. I did not have to travel anywhere or do anything as everything was taken care of from my address. Saga were one of the cheapest quotes but I am very impressed with the service so far. You do have to be over 50 to apply though. I just hope they do not increase the premium too much when next renewal comes around but time will tell. I would recommend Saga car insurance to anyone over 50 based on my customer service experience with them so far.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“SAGA's website is very good and the simple set-up systems they have in place at the initial stage of the process are easy to follow, thus providing a very effective service at this stage. Fortunately, I have not had reason to test their actual service in dealing with claims.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Vincent
Verified Buyer
“cheap and no problems i have not had to claim so can not comment on how they deal with claims”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Unable to review as Mr Read died on 2 July. Please remove him from your records. Thank you”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“My claim related to a cracked windscreen. Response was positive and repair dealt with speedily”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“The only problem I had was, with buying car insurance online, I did not get paper verication. So when buying house insurance from Saga, I did it over the phone. Then I did get the paperwork sent through the post. On renewal date, I will do both policies over the phone from now on.”
Helpful Report
(Car Insurance) - Posted 9 years ago
David
Verified Buyer
“Very happy with the survice from yourself and saga.Thanks.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Jeannette
Verified Buyer
“Pleasant and friendly company to deal with, and there is always a friendly voice on the end of the phone which is very reassuring as a woman travelling on her own .”
Helpful Report
(Car Insurance) - Posted 9 years ago
Saga is rated 3.6 based on 1,430 reviews
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