Saga Reviews

Name: Saga
Rating: 3.64

3.6 Rating 1,430 Reviews

66 %

of reviewers recommend Saga

Company Reviews

Questions

Metrics

3.6

Based on 1,430 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Telephoned to get information about adding my son as an additional driver on my policy, spoke with a very helpful Saga rep who explained what was required and sorted out what I had to do, excellent, straightforward servive.”

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(Car Insurance) - Posted 3 years ago

“I found Saga Car Insurance a very good company. Communication and general information was excellent. In my view that’s very important.”

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(Car Insurance) - Posted 3 years ago

“As I’m swapping cars with my daughter for a holiday, I contacted Saga to put her on my insurance temporarily. After failing three times online, I finally chatted online and gave all the details. Although my daughter is in her early fifties, with a clean licence and no convictions or insurance claims, they refused on the basis that the underwriter wouldn’t accept her. They would, however accept her for twelve months with an additional fee of £100. Needless to say I refused, cancelled my policy and have found another company to cover us all for £120 less than Saga’s quote. No one has apologised, or tried to sort it out, even though I’ve been with you for a few years. Shame on you”

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Posted 3 years ago

“Helpful staff. Answered all my queries efficiently. Very happy with the service.”

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(Car Insurance) - Posted 3 years ago

“Could not be more helpful with my claim would recommend saga insurance to any one so go sags”

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(Car Insurance) - Posted 3 years ago

“tOO EXPENSIVE”

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(Home Insurance) - Posted 3 years ago

“First class service”

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(Car Insurance) - Posted 3 years ago

“All good; works very well.”

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(Car Insurance) - Posted 3 years ago

“Very helpful and efficient”

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(Car Insurance) - Posted 3 years ago

“Prompt and courteous response to inquiry which was dealt with efficiently. Competitive quote for car insurance.”

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(Car Insurance) - Posted 3 years ago

“Helpful and friendly staff”

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(Car Insurance) - Posted 3 years ago

“Excellent communication and a very easy process to take policy out”

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(Car Insurance) - Posted 3 years ago

“My Mother's garage flat roof was damaged in recent storms. The garage is one building divided by an internal wall and shared with a neighbour. The building has one roof , is made of one material (Felt) and there is no divide on the roof. Saga claimed that the storm damage was due to neglect and wear and tear and refused to pay for the repair. The loss adjuster who attended the site said that in all his time working for Saga they had only admitted two cases of liability when it came to felt roof damage. The neighbour, on the other hand, was insured with Sheila's Wheels who accepted liability and settled the repair in full. I am dumbfounded as to how the same roof could have been judged to have been damaged in two entirely different ways after a severe storm and will be changing my mother's policy to Sheila's Wheels as soon as I am able at the next renewal point.”

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Posted 3 years ago

“Ive been charged twice for my household insurance for 3 months!! Having contacted Saga after noticing this after 2 months , got the persons name/date and time of call etc , nothing was done. Still charged twice for the 3rd month. Made a written complaint been told it will take up to 8weeks to investigate . What is there to investigate that will take that long,? apparently that’s their procedure! Poor customer service and aftercare.”

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Posted 3 years ago

“Good value quote and a reputable pedigree company makes me trust that I will be properly supported should I need to make a claim.”

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(Car Insurance) - Posted 3 years ago

“Non”

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(Car Insurance) - Posted 3 years ago

“SAGA have mismanaged our holiday account. No explanation and no apologies. A total lack of customer service. Discourteous, to say the least.”

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Posted 3 years ago

“Service altogether average”

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(Home Insurance) - Posted 3 years ago

“Dont ever have a claim with them . Clearly someone elses fault ( they left a note on the windscreen admitting it) I had to pay my excess. REALLY!!! I have driven for 35 years and in the police dealing with collisions for 20 years. Never heard such stuff !!!”

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Posted 3 years ago

“I called my order in ahead. No greeting when I arrived. I sat at the bar and was ignored for about 8 minutes. I Ordered a drink. They brought my order out and to items were incorrect. The man had no personality. No apology. Customer service was very poor.”

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Posted 3 years ago

Saga is rated 3.6 based on 1,430 reviews