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Saga Reviews

3.6 Rating 1,430 Reviews
66 %
of reviewers recommend Saga
3.6
Based on 1,430 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5

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Saga 1 star review on 7th June 2024
John Nicholson
Saga 5 star review on 8th November 2022
Shazbuc
Saga 1 star review on 8th April 2022
Anonymous
Saga 1 star review on 20th October 2020
Darren G
Anonymous
Anonymous  // 01/01/2019
All good
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(Car Insurance) - Posted 6 years ago
Good and honest dealing from Saga.
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(Home Insurance) - Posted 6 years ago
Very helpful people to deal with. would recommend them.
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(Car Insurance) - Posted 6 years ago
Only used them to Insure my car - done on phone and online : Simple, straightforward and fast. Only issue for me was that I am a long standing of the IAM, the 99% main driver but they gave no credence to that financially
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(Car Insurance) - Posted 6 years ago
I think l paid a fair price and l was happy with that and would pay the same next year
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(Car Insurance) - Posted 6 years ago
THE WHOLE EXPERIENCE WAS TROUBLE FREE AND THE QUOTE WAS VERY GOOD FOR THE EXTRAS THAT WERE INCLUDED. I HAVE INSURED TWO CARS WITH THEM.YOU CAN VIEW YOUR ACCOUNT ONLINE AT ANY TIME.
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(Car Insurance) - Posted 6 years ago
Saga use AXA as claims underwriters. The service I have received from them is very poor. My claim for a vandalised door mirror is still unresolved after more than two months. If you do not agree to using one of their ‘approved’ repairers they are not interested in reimbursement. In my case I needed the mirror to be replaced as soon as possible and my local main dealership were excellent in replacing the mirror within days. I will try to avoid any company who use AXA in future. Another reviewer wrote that Saga are not the lowest cost but quality does not come cheap. I would say in this case poor quality does not come cheap.
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Posted 6 years ago
Not cheap,but quality never is.
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(Car Insurance) - Posted 7 years ago
First rate customer service - until renewal time. Then we get this silly game wherein they ramp up the premium, hoping you'll just renew as the path of least resistance. I've lost count of the number of times they've offered a good deal for the first year, lost me on renewal, and taken me back again as a "new" customer the next year.
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(Car Insurance) - Posted 7 years ago
They were the best value for money
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(Car Insurance) - Posted 7 years ago
Nowhere near the cost first quoted
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(Car Insurance) - Posted 7 years ago
Root one problem selecting Saga
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(Car Insurance) - Posted 7 years ago
ok! taking your payments would worry if you had to make a claim.
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(Car Insurance) - Posted 7 years ago
No claims
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(Car Insurance) - Posted 7 years ago
Yearly boiler service, needed 2 seals.Closed my boiler down no heat no hot water for 16 days.,!!!!! Only reason I’ve gone back with Saga,I’m waiting for a reply to my 6 page letter sent to the managing director 2 weeks ago, as yet not a word.!!!
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(Car Insurance) - Posted 7 years ago
Having had two accidents in the last three months due to no fault of mine, Saga were excellent in their communications and all staff I spoke to were very helpful. They kept me informed by phone and letters as to what stage my claim was at. A hire car was provided and everything ran smoothly which certainly helps when you have been involved in an accident.
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(Car Insurance) - Posted 7 years ago
This provider was top for price and reputation
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(Car Insurance) - Posted 7 years ago
easy to talk to and no holding on phone with different options
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(Car Insurance) - Posted 7 years ago
Everything suits our needs We are 67 and 65 the price is just right for us been with another company for years who just kept putting the prices up
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(Car Insurance) - Posted 7 years ago
They were very helpful and the price was great
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(Car Insurance) - Posted 7 years ago
Saga is rated 3.6 based on 1,430 reviews