Saga Reviews

Name: Saga
Rating: 3.64

3.6 Rating 1,430 Reviews

66 %

of reviewers recommend Saga

Company Reviews

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Metrics

3.6

Based on 1,430 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would rate this provider as 5 star. I cannot comment further as ai had. No need to use them to deal with a claim or associated issue of any kind.”

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(Car Insurance) - Posted 3 years ago

“I would rate this provider as 5 star. I cannot comment further as ai had. No need to use them to deal with a claim or associated issue of any kind.”

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(Car Insurance) - Posted 3 years ago

“I would rate this provider as 5 star. I cannot comment further as ai had. No need to use them to deal with a claim or associated issue of any kind.”

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(Car Insurance) - Posted 3 years ago

“stay away from saga they will not fight your corner and will leave you in the lurch when you need them most Unless you pay for all the upgrades they will not even recover your excess in a no fault accident.”

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Posted 3 years ago

“Couldn't thank them enough for helping me with my no fault claim, they kept me informed all the time, as soon as I told them I hadn't heard from the 3rd party insurance they took over, taking the stress out of claiming the other party. I would give Saga 5 stars all round”

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(Car Insurance) - Posted 3 years ago

“Quote came from go compare and the efficient way in which I was able to settle the car insurance most pleasing.”

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(Car Insurance) - Posted 4 years ago

“Professional, courteous and timely service.”

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(Car Insurance) - Posted 4 years ago

“Don’t waste your money! Get a proper insurance company! Not worth 1 star! Customer service 0. Nothing else to say. Just Avoid!!!”

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Posted 4 years ago

“Worst insurance company ever! Made to feel like a criminal with a accident that wasn’t our fault!!! Avoid this company!!!”

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Posted 4 years ago

“Excellent service.”

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(Car Insurance) - Posted 4 years ago

“The premium was fair and bought through Go Compare meant there was the added bonus of £250 Excess free of charge.”

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(Car Insurance) - Posted 4 years ago

“Good quality”

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(Car Insurance) - Posted 4 years ago

“I was an existing customer Bought a new Nissan Leaf (electric) car and wanted to switch my cover from previous car. comparethemarket.com Saga = £356 (the top ten companies were all about the same price). Called to arrange it: Told 'Oh your underwriter doesn't cover electric vehicles, but the underwriters will cover it for £669.55 Went to M & S slightly better cover with the extras £375”

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Posted 4 years ago

“Saga the clues in the name tears, long stories and absolute frustration, staff toeing the company line with no empathy at all for your unforeseen circumstances, through no fault of your own. If you get hit by a Saga driver I WOULD HIGHLY RECOMMEND YOU DO NOT accept their call to take on your claim, it might possibly save your no claims bonus but at what cost. They offered to take away the damaged car and have it fully repaired and provide a loan car. They don't mention if they deem the repair un-viable they will write it off ! They take days and weeks to respond and I personally felt they manipulated us into submission! Final straw they give you a loan car then say you can keep it max 5 days after agreeing a settlement that takes 7-10 days to pay into your bank account, so your car less ! and all because they've used a third party company to value your cars repairs at top dollar prices! Does the picture look like £4000 worth of damage !??”

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Posted 4 years ago

“Worked out to expensive for me”

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(Car Insurance) - Posted 4 years ago

“Received an accident claim from SAGA that was not a valid claim SAGA had not investigated it but just assumed I was in the wrong. No evidence provided with the claim, just a note that they would be taking money from my bank account. I now have to prove that I did not have an accident 4 hours drive from my home?”

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Posted 4 years ago

“Very good of Go Compare to offer the £250 excess cover”

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(Car Insurance) - Posted 4 years ago

“Do not use saga home emergency service. Not fit for purpose. Reported water coming through kitchen ceiling at 820 am. It was raining so they decided roofer needed. First avail appointment was in five days. I complained and they agreed to send plumber to check pipework at 950.he arrived 7 hrs later and found hole in roof. I arranged a roofer that eve at cost of £150to myself. Saga customer services don't want to know and referred me to underwriter whose complaints dept isn't interested. Delay has caused damaged to ceiling which will need to be replaced. Saga emergency services not fit for purpose. Final insult.... After five days the roofers turned up even though job cancelled”

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Posted 4 years ago

“having had an accident my car was taken away on the back of a lorry, this was a friday morning. the car was assesed on the following monday and was a write off. a very good offer was made the same day. the money was in my account by wednesday the same week.”

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(Car Insurance) - Posted 4 years ago

“Very pleased with the service great”

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(Car Insurance) - Posted 4 years ago

Saga is rated 3.6 based on 1,430 reviews