Saga Reviews

Name: Saga
Rating: 3.64

3.6 Rating 1,430 Reviews

66 %

of reviewers recommend Saga

Company Reviews

Questions

Metrics

3.6

Based on 1,430 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Transfer to the website from comparison site & can't check or edit driver details etc. Not impressed”

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Posted 4 years ago

“OK for service but nothing exceptional. Did keep us informed of offers.”

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(Home Insurance) - Posted 4 years ago

“I had a small accident that involved my garage door. This was entirely my own fault. They settled my claim with no hassle. Fantastic service”

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(Car Insurance) - Posted 4 years ago

“Saga are easy to talk to and comprehend whatever queries and questions I face them with”

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(Car Insurance) - Posted 4 years ago

“Saga car insurance. Dreadful, simply dreadful. Traumatic doesn't describe it. Saga regard older people as things to be absolutely fleeced. One of the most despicable companies I have ever encountered.”

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Posted 4 years ago

“Very easy to deal with plus saved a lot of money and I mean alot .I stuck with my old provider for many years and my policy just kept getting higher and higher, just goes to show loyalty means nothing.”

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(Car Insurance) - Posted 4 years ago

“Avoid this company. Thankfully I have never had to claim from this outfit, but if their claims service is as bad as their customer service, then I would be concerned. They offer Cashback, but once your policy is paid, they decline it. Nobody responds to emails. I had a motor insurance policy thankfully paid before it’s commencement and I noticed a discrepancy that meant I wouldn’t have been covered if I hadn’t notice their serious error. I have phased out two of my car insurance policies and when my home insurance expires next year, I will not use Saga who I have no faith in whatsoever. Avoid.”

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Posted 4 years ago

“I had two policy’s with them and when one of the policy’s had to be cancelled they were very professional and did not charge a cancellation charge like many do. A very very professional company. Both staff and products.”

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(Car Insurance) - Posted 4 years ago

“Car. Written off took a long time. To clear but kept informe,d”

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(Car Insurance) - Posted 4 years ago

“After using them for last 5 years I changed my car.Phoned to cancel policy and get a quote on a new one was shocked at quote.I told person on phone I had checked price comparison website and for the exact same terms even saga itself was asking for £55 less.I was told with a rather arrogant remark to ignore these websites.I didn't ignore them and saved about £100.I'm now 5 weeks down the line and still waiting on a rebate. .”

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Posted 4 years ago

“I paid an amount up front, then opted to pay for the premium on a monthly basis. I have just cancelled my motor insurance as I've had to get a Motability car with hand controls and my insurance is covered by them. I was paid right up to date at Saga so expected that to be the end of the matter. NOT SO!! I've just received a bill from Saga for £58.98! There is no mention of WHY I supposedly owe this money, and my entire year's insurance was only £15 a month. It is absolutely outrageous! I will never use them again!”

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Posted 4 years ago

“Anyone trying to claim insurance please check any documents you receive regarding insurance renewal. On page 8 of 22 headed Endorsements it reads Buildings Limited Accidental Damage. * fixed glass in windows, doors, … the omission of a semi colon after the "in" makes it read that you should be insured for damage to doors. On Thursday 20 August a gust of threw wind caused my front door to slam against the frame. The gust was so strong it broke the hinges off. I had no front door. Thursday and Friday I tried to find out if I was insured. No joy. Also the agent could not tell me how much it would cost to have an emergency tradesperson to call out. On 24 August I cancelled the insurance with Saga and was assured the payment would be repaid that day. It is now the 30 August and no repayment received! I have complained about the poor service and also pointed out this grammatical error. My complaints have been passed on to an executive.”

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Posted 4 years ago

“Do not use this company for Home emergency cover. First call took 15mins to be answered. The trade person did not contact me within the 2rs promised. Second call took 40mins to be answered. Seems as though the operator did not pass on my mobile number for the trade person to call me. Eventually I was put through to the tradeperson who promised to call me back within 10mins. This did not happen. Called tradeperson back again and they said sorry too busy to come even though emergancy will have to wait until morning. Suggested i call saga back to arrange for someone else. Tried to call saga back but lines said too busy to take your call and was cut off!!! kept getting same message. On a positive note the trade person came out in the morning and they were excellent. had a night of real worry hoping situation would not get worse. Saga Home emergency in my view are not fit for purpose and i intend contacting them later with my complaint. They need more operators to answer their phones and need to then do their job correctly and pass on phone numbers.”

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Posted 4 years ago

“Awful . Outrageous fees for policy changes .Unlike a lot of companies who have refunded policy holders due to huge reductions in claims because of lockdown ,Saga didn't offer any refunds at all. Again a lot of reputable insurance co.have waived all fees related to changes on policies but again Saga HASN'T WAIVED any fees . If you are considering a Saga policy just checked any midterm fees before you hand over any money . Takes a Lifetime to get a customer and a minute to lose one ..Saga is the latter . *************AVOID***********”

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Posted 4 years ago

“My dad's insurance is due for renewal in November 2020. I wanted to put myself his daughter 49, pharmacy assistant no claims on to his policy as he had 2 strokes in may 2020. Saga wanted £42 pound to do this. Disappointed 😞”

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Posted 4 years ago

“I,ve been trying to call but cannot get through to anyone”

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(Car Insurance) - Posted 4 years ago

“As with previous reviews, they bombard you with FALSE offers and appear to waste your time going through quotes. They apparently know that you will be refused cover due to age but keep you on the phone for marketing purposes! How can they write to you with discounted offers when they are not prepared to even consider covering you? Imagine how they would treat you if you made a claim. Avoid like the plague. I was an Insurance Broker for many years, take my advice!”

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Posted 4 years ago

“Windscreen had to be replaced unfortunately brought wrong one first time sorted out three days later”

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(Car Insurance) - Posted 4 years ago

“Very good service and very helpful staff, would recommend anybody over the age of 60 to try !”

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(Car Insurance) - Posted 4 years ago

“Saga are ok until you make a claim. Then they are USELESS. They let us down badly.will NEVER insure with them again. They use some company based in Gibraltar. TERRIBLE. Where they got there Defaqto 5* rating from is beyond me.”

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Posted 4 years ago

Saga is rated 3.6 based on 1,430 reviews