Saga Reviews

Name: Saga
Rating: 3.64

3.6 Rating 1,430 Reviews

66 %

of reviewers recommend Saga

Company Reviews

Questions

Metrics

3.6

Based on 1,430 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“they love to try to sell me holidays, haven't needed to do anything linked to the car insurrance.”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Changed providers as saga prices off the scale when I changed my car”

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(Car Insurance) - Posted 3 years ago

“Was given poor information when I wanted to make changes to policy . Ended up being cancelled . After several calls was told I would be given a discount on a new policy but price was ridiculous.”

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(Car Insurance) - Posted 3 years ago

“Very good cheap very helpful 10 out of 10 for service.”

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(Car Insurance) - Posted 3 years ago

“At the time ( about four years ago ), I insured my car with Saga because they were the cheapest of the many quotes I'd checked out. You get what you pay for. In a subsequent accident, our car was deemed to be a write-off, primarily because the repair estimate included a number of items that were completely extraneous to the actual accident damage. After protracted negotiation, they agreed to have the car repaired, only for their appointed garage to do more damage in the course of carrying out the repair. When I had occasion to speak to them on the phone, it frequently seemed one hand never knew what the other was doing. When they ( eventually ) supplied copies of the estimates from the garage, the two estimates did not make sense with each other - a fact which they were never willing or able to explain. A lengthy complaints process resulted in a paltry payout of £200 in compensation for the appalling customer service I'd received up to that point; an additional £200 was offered when I threatened to take them either to the Ombudsman or to court. I took them to the Ombudsman, who ( surprise surprise ) sided with the insurance company, and the offer of an additional £200 compensation was upheld. Despite the decision of the Ombudsman, it was another six weeks before I finally received that cheque. I can tell you that the £400 total compensation was but a fraction of what would have been justified by the amount of time spent on e-mails, phone calls and letters, not to mention the damage done by their own appointed repairers. If you insure your car with Saga, be prepared to end up dealing with the Ombudsman, and be prepared for the fact that that process alone will take anywhere up to a total of two years over and above the original complaint process. Be aware also that the Ombudsman will almost always side with the insurer, and regardless of this, they have no actual power to enforce their decisions in any case. On your own head be it.”

Helpful Report

Posted 3 years ago

“I'll know the true character of Saga when renewal time comes around in February! Every other company I've used has always tried to jack up the price ... we'll see what Saga does.”

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(Car Insurance) - Posted 3 years ago

“Good price covered everything I wanted with no hidden costs”

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(Car Insurance) - Posted 3 years ago

“Excellent communication and service on the phone. The CEO's automated message at the beginning of the call is VERY annoying and should be stopped though.”

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(Car Insurance) - Posted 3 years ago

“Very happy with the service”

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(Car Insurance) - Posted 3 years ago

“saga was the cheepest quot for me by a long way”

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(Car Insurance) - Posted 3 years ago

“Simple to buy and a great price.”

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(Home Insurance) - Posted 3 years ago

“When I made the claim they asked for all the details and processed the repairs.Can’t ask for more”

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(Car Insurance) - Posted 3 years ago

“Not Bad”

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(Car Insurance) - Posted 3 years ago

“Really helpful staff sorted out what I needed really quick”

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(Car Insurance) - Posted 3 years ago

“Insurance website was disappointing, price was not as competitive by the time you actually buy and changing options seems to increase the cost even if you go back to a previous option.”

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Posted 3 years ago

“October 2021 ---I recently applied to ren-ew my insurance policy through Saga Spoke to a very friendly, polite helpful agent ( David from the Hastings area ) Nothing too much trouble to answer---very clearly explained and easy to understand . So nice to speak to someone who offers reassurance and support --without it seeming too much trouble . We have been with Saga 4 years --for two cars and Home Insurance , and we will be staying with them for the future . Keep up the standards Saga”

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Posted 3 years ago

“good value at first but price off insurance price went too high”

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Posted 3 years ago

“competative price even cheaper than last year”

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(Car Insurance) - Posted 3 years ago

“Had a claim which wasn’t my fault, however it was dealt with quickly and efficiently and I got my excess paid back. Couldn’t fault them”

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(Car Insurance) - Posted 3 years ago

“Geat company to deal with and very competitive.”

Helpful Report

(Car Insurance) - Posted 3 years ago

Saga is rated 3.6 based on 1,430 reviews