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Saga Reviews

3.6 Rating 1,430 Reviews

66 %

of reviewers recommend Saga

Company Reviews

3.6

Based on 1,430 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Saga 1 star review on 7th June 2024

Saga 5 star review on 8th November 2022

Saga 1 star review on 8th April 2022

Saga 1 star review on 20th October 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had been using the IAM recommended insurance provider, as a member, but I saved over £200 by using Saga, with equal or better provisions. And I chose them because they promised me the same rate for three years ! You don't get that with many insurance agents - they usually want to put it up every year.”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Excellent insurance provider and great value. Highly recommend Saga Car Insurance.”

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(Car Insurance) - Posted 3 years ago

“As an older customer all quotes seem extremely high. Sagas was comparable but fixed for the next three years.”

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(Car Insurance) - Posted 3 years ago

“I spoke with Saga after my initial on line quote which I was pleased with. Saga then helped clarify a couple of questions with me over the phone. I was happy with quote and customer service provided so agreed to proceed with car insurance.”

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(Car Insurance) - Posted 3 years ago

“Reasonable price for good cover.”

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(Car Insurance) - Posted 3 years ago

“No problems up to now was cheaper than my last provider”

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(Car Insurance) - Posted 3 years ago

“Very happy with quote and pleased how easy it was to do online and phone to speak to someone when I needed to”

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(Car Insurance) - Posted 3 years ago

“Monthly newsletter very interesting, Offers of other services good.”

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(Car Insurance) - Posted 3 years ago

“quick and promp response to my claim”

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(Car Insurance) - Posted 3 years ago

“It is marvellous when you can get a search engine to get you motor insurance quotes instantly. I saved my husband £100 and a friends of ours £160. So I am really pleased.”

Helpful Report

(Car Insurance) - Posted 3 years ago

“My house and contents insurance are due to renew on 11/2/21-ok I will let it renew. However the car insurance renewal is also due on the same day, so last week I renewed online as you do with an upgrade at an extra £40+. I printed off the documents including the certificate of insurance for 11/2/21 - 11/2/2022. So far so good! However, on 1/2/21 I received an email asking me to renew my car insurance. What now I thought, there always seems to be a bloody problem of some sort. So I rang one 0800 free number at Saga and after having to listen to awful pop music and a recorded message from the head honcho about a survey at the end (not likely unless they pay me, as I always demand £100 cash or cheque for doing that), and funnily enought in all the years I have been asking for this sum, no company has taken up the offer! Anyway the lady operative (is that the correct term?) after her spiel, left me on hold and I GAVE UP AFTER AROUND 10 MINUTES. After a little while I rang another of their 0800 numbers and got another female operative and had to repeat the datail, asking why if my insurance had been renewed I had received a demand to renew. To cut a long story short she assured me that all was in order and that a note would be placed on file that I had rung to query what was going on. It was difficult to get any real explanation as to why an existing customer (who has been with them on and off for a number of yeras) and having just renewed, should be harassed in this way. I could go on, but I was given some story by one of them that there had been a systems problem when I renewed and issued with a different account/policy number. It doesn't leave me with much confidence in their systems, so I won't be booking any holiday with SAGA anytime soon!”

Helpful Report

Posted 3 years ago

“very quick and easy to talk to and get the information you need when you need it”

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(Car Insurance) - Posted 3 years ago

“No nonsense professional service”

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(Car Insurance) - Posted 3 years ago

“Car insurance premium rose by 11.5% after 12 months and a further 31% after two years despite no claims or convictions. Absolute rip off.”

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Posted 3 years ago

“I've had no issues.”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Been with Saga on and off for years they are very competitive and helpful.”

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(Car Insurance) - Posted 3 years ago

“Don't use them, unreasonable demands on customers”

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Posted 3 years ago

“Had various dealings with SAGA..not good. I would advise not dealing with them to be honest.”

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Posted 3 years ago

“A most unpleasant experience with travel insurance -- they simply don't want to pay out and don't mind implying that the claimant is a fraud. Very poor telephone and email experience. Very slow to respond to anything.”

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Posted 3 years ago

“Absolutely rubbish company. Poor customer service and shoody holidays.”

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Posted 3 years ago

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Saga is rated 3.6 based on 1,430 reviews