Saga Reviews

Name: Saga
Rating: 3.64

3.6 Rating 1,430 Reviews

66 %

of reviewers recommend Saga

Company Reviews

Questions

Metrics

3.6

Based on 1,430 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous

Anonymous // 01/01/2019

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“"All very politely executed. "”

Helpful Report

(Car Insurance) - Posted 2 years ago

“"I have always found Saga to be very helpful during my motor claim process"”

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(Car Insurance) - Posted 2 years ago

“"Was not expecting to use Saga, however was surprised at the service provided, staff well informed, the policy fitted my needs exactly and the price was more than competitive, in all i am so glad i changed to Saga, highly recommended."”

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(Car Insurance) - Posted 2 years ago

“"Really good company until renewal time when the price soars."”

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(Car Insurance) - Posted 2 years ago

“"I have had very good service from saga"”

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(Car Insurance) - Posted 2 years ago

“"changing car and insurance updates service excellent from acustomer service rep. on the phone working from home."”

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(Car Insurance) - Posted 2 years ago

“"I love this company because dealing with them us easy and pain free"”

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(Car Insurance) - Posted 2 years ago

“"Took a long time to get gocompare excess policy"”

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(Car Insurance) - Posted 2 years ago

“"Very friendly and great prices "”

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(Car Insurance) - Posted 2 years ago

“"They have been good update. But never needed to make a claim "”

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(Car Insurance) - Posted 2 years ago

“Insurance is only as good until you have make a claim. Saga is a terrible company to deal with. Still waiting to settle a claim after two months. Nil communication. So may telephone calls to them, You can spend many hours on the phone and nobody can sort your query. This posting will probably be replied as - 'contact customer service'. Well you cant. Official complaint to follow.”

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Posted 2 years ago

“"Excellent service & a very competitive quote for my car insurance. I saved 50% on the quote I got from my previous insurer."”

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(Car Insurance) - Posted 2 years ago

“"easy to comunicate,fairly good value trustworthy,no complaints,would use again."”

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(Car Insurance) - Posted 2 years ago

“I’m a vehicle repairer and my customer wanted me to repair their vehicle. It took innovation group who handle their claims nearly a month to agree to repairs. Most companies take 3 days. Awful to deal with.They stipulated 45 days to pay. They are late with payment as well now. I am now about to hand account to a debt recovery agency. Worst company I have every dealt with in 23 years. Awful people awful service . I wouldn’t recommend anyone to insure with them. My customer was elderly and awaiting an operation so I didn’t want to burden her with chasing them up. A telephone call everyday for 3 weeks . What a joke”

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Posted 2 years ago

“Very poor service. Waiting for over two months for repairs to my car. Phone lines never appear to be open. Never return calls. My worst experience with an insurance company.”

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Posted 2 years ago

“Always a good level of cover for a reasonable premium”

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(Car Insurance) - Posted 2 years ago

“extremely good value after my last insurer”

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Posted 2 years ago

“Well, they were the cheapest for the cover I needed such as panoramic roof.”

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(Car Insurance) - Posted 2 years ago

“Very good service”

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(Car Insurance) - Posted 2 years ago

“No commitment from them”

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(Car Insurance) - Posted 2 years ago

Saga is rated 3.6 based on 1,430 reviews