Saga Reviews

Name: Saga
Rating: 3.64

3.6 Rating 1,430 Reviews

66 %

of reviewers recommend Saga

Company Reviews

Questions

Metrics

3.6

Based on 1,430 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The policy was very cheap when I took it it but went up dramatically at the end of the first year. As a cheap policy was still displayed for new customers I queried this and was told there 'was nothing they could do'; that having proved myself a good customer I was to be penalised. So I cancelled the renewal and took out a new policy with saga at the lower rate. This seems ridiculous to me.”

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(Car Insurance) - Posted 5 years ago

“Very helpful and soon sorts you out what ever you need .”

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(Car Insurance) - Posted 5 years ago

“Have received this year's house and contents renewal, an increase of 51.83% on last year, no change in policy. Insured house and contents with Saga for 6 years, no claims, dread to think what their new enhanced quite would be. When I rang to query I was told that it was the under writers who put price up. (Not "our" fault then!) I was offered a 5% cut in total price!”

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Posted 5 years ago

“well worth it.”

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(Car Insurance) - Posted 5 years ago

“Terribly flawed car insurance renewal premium which became just over £400 from originally £673...”

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Posted 5 years ago

“I feel I’ve been taken advantage of”

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(Car Insurance) - Posted 5 years ago

“My quote for Saga 3 year fixed home contents insurance was more than double my present insurance.I have yet to checkout my motor insurance.”

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Posted 5 years ago

“When I rang and spoke to a young man he was so helpful and explained everything to me and said he would ring me back thank you so much”

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(Home Insurance) - Posted 5 years ago

“Had SAGA car insurance for years. Went to change my car 5 months into the policy and they advised me this would increase my premium to £81 pounds a month for the remaining 6 months, making a total of almost £750 pounds for the year for a 60 year old driver with 10 years no claim and no convictions. Went into their website and not only was I driving a cheaper car to insure, but the total for the entire years insurance was £300. Blatant rip off attempt - cancelled insurance same day and went with different company, will also be cancelling my home insurance policy”

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Posted 5 years ago

“Only once in the last 49 years that I made a claim(emergency) this was with SAGA. The way it was dealt with was appalling! It took nearly 6 weeks to address my complaint, not to mention the fact that they said they did not receive my letters. One of which I sent to their CEO Mr Lance Batchetlor. I will never deal with this company again, and I will advise anybody to do likewise.”

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Posted 5 years ago

“Tried to make an early payment and was told this was not possible, if I was in arrears , which I'm not , they would have taken my payment”

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Posted 5 years ago

“We suffered storm damage to a dovecote on our roof, leaving a very large hole and the roof not weatherproof. I was also concerned that birds/vermin could get into my loft. Nothing was done to progress my claim despite the fact that I repeatedly advised that an urgent temporary repair at least was needed to make the roof weathertight. 10 days later, still nothing had been done to help me get a repair done. Meanwhile the weather had taken a turn for the worse and we experienced heavy rainfall. I therefore had no choice but to pay for the repair myself and I've now made a complaint to Saga. I haven't made an insurance claim for many many years, in fact I can't remember when I last made any claim. I took out this policy with Saga expecting to receive a good customer service from them if I needed it, but have been seriously disappointed. I strongly advise against taking out a policy with this company!”

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Posted 5 years ago

“Purchased Home and contents insurance for my very elderly in-laws ,who do not have or wish to have internet ,WiFi etc ,so requested the policy is sent by Royal Mail. They are STILL waiting and after three phone calls chasing this up ,There STILL waiting ,NOT VERY IMPRESSED.Should be sorted by now !!!!!!!!.”

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Posted 5 years ago

“It was really easy to switch, I selected it and all the documents were sent to me on line and I was insured with them, no problems and my payment was set up.”

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(Home Insurance) - Posted 5 years ago

“Same as with all companies, better quote because new business. In my opinion a rather stupid way to operate but I'm only a customer ; and who cares about them?”

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(Car Insurance) - Posted 5 years ago

“good”

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(Car Insurance) - Posted 5 years ago

“Trying to download my car insurance details for the past hour ..... apparently there is a problem with a missing button on website so not available and wont be for 7 days. Unfortunately the guys on chat were not aware of this problem. The O800 helpline doesn't work and even the survey post call doesn't register key hit answers. I am not saying the actual product is necessarily bad but they don't seem to be set up as an on-line service business which is disappointing. Will receive details in post”

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Posted 5 years ago

“No problems for me with Saga up to now, I have both car and home with saga.”

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(Car Insurance) - Posted 5 years ago

“Steer clear of Saga Home Emergency & Heating cover. Nightmare, Not recommended..”

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Posted 5 years ago

“Very good to communicate with by phone. You are not kept waiting for ages”

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(Car Insurance) - Posted 5 years ago

Saga is rated 3.6 based on 1,430 reviews