Saga Reviews

Name: Saga
Rating: 3.62

3.6 Rating 1,448 Reviews

65 %

of reviewers recommend Saga

Company Reviews

Questions

Metrics

3.6

Based on 1,448 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

Visit Website

Write Your review

Tell us how Saga made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Posted renewal to me increased again so went online to check other prices. Renewed online at half price With same company !!!!”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Good value for money on a comprehensive insurance”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Saved me £300 on my car insurance”

Helpful Report

Posted 3 years ago

“Everything is good. Information flow is good and sometimes useful. I am very happy with my coice of provider. Thankyou.”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Excellent customer service.”

Helpful Report

Posted 3 years ago

“On receipt of my house insurance renewal I was extremely disappointed to see that the premium had risen by over 30% Discussion suggested the premium could be reduced by by omitting certain cover areas however, as no claim had been made over the last 12 months I decided to go to a cheaper provider”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Can’t say anything as not needed them.”

Helpful Report

(Car Insurance) - Posted 3 years ago

“It wasn't the cheapest insurance policy on go compared. However it was a great price for me and i had heard of Sarga.”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Quick and easy to arrange the insurance with straightforward details required”

Helpful Report

(Home Insurance) - Posted 3 years ago

“I took out buildings insurance I paid by direct debit each month never missed a payment , sold the house and rang saga girl was too busy trying to flog me car insurance which wasn’t even due questioning not relevant to call , conveniently forgot to tell me on the phone that I would incur a charge (sharp) a week later got a bill for £50 odd pound for cancelling , explained I didn’t own the property so no need for insurance ? Won’t be using saga again or recommending them either .Enjoy my £50 hope it’s worth it losing a customer 😡”

Helpful Report

Posted 3 years ago

“I simply cannot recommend Saga, as when I took out my car insurance policy, I specifically asked the question regarding when I swapped my Mercedes for an electric car, whether it would be any problem to carry on with it. Saga saiid no problem, Yet when I asked for my insurance cover to be swapped over to an electric model, they told me categorically no. Further remarking that Saga does not insure electric cars and promptly cancelling my insurance. Quite simply disgraceful!!”

Helpful Report

Posted 3 years ago

“More expensive than others. I shan’t use them again.”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Very good policy and great value for money”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Easy to get through to on the phone. Not long to wait and no long spiel beforehand. Responders always pleasant and helpful. They always ask if there is anything else they can help with. Not pushy.”

Helpful Report

(Home Insurance) - Posted 3 years ago

“I changed address. It went well.”

Helpful Report

(Car Insurance) - Posted 3 years ago

“So far pleased”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Easy to deal with. Very reasonable quote.”

Helpful Report

(Car Insurance) - Posted 3 years ago

“First class service”

Helpful Report

(Car Insurance) - Posted 3 years ago

“I have just looked at your "quotation" £617.00 to insure my 2012 one litre Ford Focus! Your statement about "a special service for the over 50s" is rather a hollow statement! Obviously designed to whoo the er, ah, let's say the more "challenged" amongst we "oldies"! I also have a top of the range Mercedes AMG 3.5 liter convertible. The insurance for that is £355.00 and that is EXACTLY the same insurance requirement/specifications. The exception being no NCB on the Focus. I am obviously the same age, I have NEVER had or caused a car accident in 50 years. The cars are both kept at my home. Neither is driven in busy times, both are kept in good condition, no one else dives either! I will probably do less than 2000 miles using both cars! Perhaps you, or one of your "consultants" can explain (in a way that is sensible) why there is such a ridiculous disparity? PS: I forgot to mention I have now taken out a policy at £232.00 for Exactly the same insurance as you quoted £617.00..makes you think doesn't it? I look forward to your prompt reply Thanks, in advance”

Helpful Report

Posted 3 years ago

“I'll tell you 2 stories: 1. My car was parked on a public road in 2020 when it was hit by a TfL bus. I provided the video footage showing clearly how my vehicle was damaged, time, date etc. My car was a complete write-off. Saga investigator was unable to identify the responsible company (how can you find Transport for London in London?) so they deducted the excess and paid the difference. 2. My second car was parked outside my house when it was hit by a Tesco delivery van. Saga made dozens of excuses (it takes a long time to watch the video, they can't find it, they can find it but they can't open it, IT people are not available, they need 2 weeks to investigate etc.). They told me also that they have just one investigator who is off work so I contacted Tesco, obtained the information and passed all that to Saga. Do you think they followed that? Err... I suspect they will not be able to find Tesco either. So you are wondering whether you should insure your vehicle with Saga? If you are looking to throw your money away and receive shoddy, substandard service, look no further.”

Helpful Report

Posted 3 years ago

Saga is rated 3.6 based on 1,448 reviews