Saga Reviews

Name: Saga
Rating: 3.64

3.6 Rating 1,430 Reviews

66 %

of reviewers recommend Saga

Company Reviews

Questions

Metrics

3.6

Based on 1,430 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to deal with. Very reasonable quote.”

Helpful Report

(Car Insurance) - Posted 3 years ago

“First class service”

Helpful Report

(Car Insurance) - Posted 3 years ago

“I have just looked at your "quotation" £617.00 to insure my 2012 one litre Ford Focus! Your statement about "a special service for the over 50s" is rather a hollow statement! Obviously designed to whoo the er, ah, let's say the more "challenged" amongst we "oldies"! I also have a top of the range Mercedes AMG 3.5 liter convertible. The insurance for that is £355.00 and that is EXACTLY the same insurance requirement/specifications. The exception being no NCB on the Focus. I am obviously the same age, I have NEVER had or caused a car accident in 50 years. The cars are both kept at my home. Neither is driven in busy times, both are kept in good condition, no one else dives either! I will probably do less than 2000 miles using both cars! Perhaps you, or one of your "consultants" can explain (in a way that is sensible) why there is such a ridiculous disparity? PS: I forgot to mention I have now taken out a policy at £232.00 for Exactly the same insurance as you quoted £617.00..makes you think doesn't it? I look forward to your prompt reply Thanks, in advance”

Helpful Report

Posted 3 years ago

“I'll tell you 2 stories: 1. My car was parked on a public road in 2020 when it was hit by a TfL bus. I provided the video footage showing clearly how my vehicle was damaged, time, date etc. My car was a complete write-off. Saga investigator was unable to identify the responsible company (how can you find Transport for London in London?) so they deducted the excess and paid the difference. 2. My second car was parked outside my house when it was hit by a Tesco delivery van. Saga made dozens of excuses (it takes a long time to watch the video, they can't find it, they can find it but they can't open it, IT people are not available, they need 2 weeks to investigate etc.). They told me also that they have just one investigator who is off work so I contacted Tesco, obtained the information and passed all that to Saga. Do you think they followed that? Err... I suspect they will not be able to find Tesco either. So you are wondering whether you should insure your vehicle with Saga? If you are looking to throw your money away and receive shoddy, substandard service, look no further.”

Helpful Report

Posted 3 years ago

“Very competitive premium and correspondence deal with quickly and efficiently.”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Very happy with saga completely hassle free claim and didn't wait longer than a few days for my claim to be paid.”

Helpful Report

(Home Insurance) - Posted 3 years ago

“Renewed overpriced home insurance for 2 years on year 3 I found cheaper insurer. Saga billed me for £30.00 saying they gave me extra weeks cover”

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Posted 3 years ago

“good service and excellent price.”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Good insurance company”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Found the service very good,”

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(Car Insurance) - Posted 3 years ago

“Im happy with Saga Insurance and my free £250 access from Go Compare. Thank you.”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Check round Saga is not the cheapest but gives you a good cover.”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Impossible to review until you make a claim. Only then will you be able to judge the integrity of the policy.”

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(Car Insurance) - Posted 3 years ago

“Okay no better or worse!”

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(Car Insurance) - Posted 3 years ago

“Clear , prompt advice”

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(Car Insurance) - Posted 3 years ago

“Try cancelling my old house insurance told will have to get a person to ring me back. Have a new insurance with other companie told the lady i do not need to renew my old one.would not accept my request as the new policy £94.00 cheaper and no administration fee £25.00 that their trying to charge me.still no one has rang me to explain the reason I cannot cancel my renewal policy.”

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Posted 3 years ago

“Everything seems file.”

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(Car Insurance) - Posted 3 years ago

“No”

Helpful Report

(Car Insurance) - Posted 3 years ago

“very competitive prices, excellent communications i know exactly what im covered for. plus thw added bonus of go compares £250 free excess cover Whats not to like.”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Appears to be an acceptable company.”

Helpful Report

(Car Insurance) - Posted 3 years ago

Saga is rated 3.6 based on 1,430 reviews