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Saga Reviews

3.6 Rating 1,430 Reviews

66 %

of reviewers recommend Saga

Company Reviews

3.6

Based on 1,430 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Saga 1 star review on 7th June 2024

Saga 5 star review on 8th November 2022

Saga 1 star review on 8th April 2022

Saga 1 star review on 20th October 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I only recently had to make a claim but so far I have been pleased with the response I have had. I've yet to see the results e.g. garage pick-up and courtesy car.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“My am very happy with my cover over the last 12 months, the policy was easy to purchase and was very satisfied with the customer service, although I didn't have any claims.”

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(Car Insurance) - Posted 9 years ago

“I couldn't believe the very low cost for the fully comp insurance on my 7 seater terrano, I thought I would have to have paid at least double, best quote I have ever had.”

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(Car Insurance) - Posted 9 years ago

“A litttle problematic in terms of what was required in terms of no-claims documentation from previous insurer. Might put me off using them next time.”

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(Car Insurance) - Posted 9 years ago

“I found the whole transaction very helpful and would recommend Saga to others.”

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(Car Insurance) - Posted 9 years ago

“I had to wait 2 0r 3 weeks before getting documents - which I thought was a bit slow.”

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(Car Insurance) - Posted 9 years ago

“been very happy.”

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(Car Insurance) - Posted 9 years ago

“It was the first time that I have used saga and I never encountered any problems with the company . As I had no reason to make a claim I cannot comment on that aspect of the service.”

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(Car Insurance) - Posted 9 years ago

“I wanted to put my car insurance on " hold " as I was travelling to New Zealand for 5 months to visit my son . Saga would not do this ( on the phone to customer services) I was in the position where I cancelled and reclaimed my road tax , taken the vehicle off the road , yet I was still paying for car insurance ,on a " ghost " vehicle . Needless to say , I didn't take out travel insurance with Saga , and I won't re new my car insurance with them either. NOT IMPRESSED .”

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(Car Insurance) - Posted 9 years ago

“Good service when I had a quote for a change of vehicle.”

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(Car Insurance) - Posted 9 years ago

“You only find out how good an insurer is if you have a claim, thankfully I have not. The price that your cover goes up to makes claiming prohibitive I am told. Also I do not live in CREWE.”

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(Car Insurance) - Posted 9 years ago

“Being new in the uk, it was good to find a company that would insure me at a fair rate.”

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(Car Insurance) - Posted 9 years ago

“very pleased.”

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(Car Insurance) - Posted 9 years ago

“A very good service overall with prompt receipt of my new documents. I was very pleased with the quotation I received which was much lower than the other companies I saw on the net .”

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(Car Insurance) - Posted 9 years ago

“After taking up motor ins I got a good deal on recovery & house cover, well pleased.”

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(Car Insurance) - Posted 9 years ago

“An outstanding service by this company online and by telephone.”

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(Car Insurance) - Posted 9 years ago

“Very satisfied with the handling of a claim under the buildings section of my home policy. Settlement was agreed within 7 days of reporting the incident and I am currently awaiting payment into my account.”

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(Home Insurance) - Posted 9 years ago

“People very clear and friendly when talking by phone. Willing to help with your enquiry. Not always able to be flexible with deals (but that's business). Overall good company.”

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(Car Insurance) - Posted 9 years ago

“My policy is up for renewal next month & I have just received a quote, Saga have increased the cost of my policy by £137-25 I have not made a claim & nothing has changed since last year. Insurance companies always do this every year. When I'll ring them to cancel this policy I'll bet they will give me a better price. Too late Saga. you've had your chance.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“I was with another company, but had a claim against a client of Saga. I was looked after by Saga so much better than my own company, that on renewal I changed to Saga. I am still being looked after in an excellent manner. Saga seems to present a totally different face of insurance....it's called service!”

Helpful Report

(Car Insurance) - Posted 9 years ago

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Saga is rated 3.6 based on 1,430 reviews