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Saga Reviews

3.6 Rating 1,430 Reviews

66 %

of reviewers recommend Saga

Company Reviews

3.6

Based on 1,430 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Saga 1 star review on 7th June 2024

Saga 5 star review on 8th November 2022

Saga 1 star review on 8th April 2022

Saga 1 star review on 20th October 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great company to be insured with.Has their own club for members which is very good for offers and freebees.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Very straightforward to deal with and everything clearly explained. It was a bonus not to be bombarded with unsolicited texts and emails after the transaction was completed.”

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(Car Insurance) - Posted 6 years ago

“Very good”

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(Car Insurance) - Posted 6 years ago

“I asked if I could add my son to my policy for a week. he is 27 and been driving 9 years with a clean licence and no claims They wanted £85 to do this. Direct line used to do this for less than £5 so thats where I'll be going next year. If your insureing older people its very liklely they might want a family member to share the driving on a longer journey.”

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(Car Insurance) - Posted 6 years ago

“Fantastic”

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(Car Insurance) - Posted 6 years ago

“Extra charges for changes to policy expensive to change”

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(Car Insurance) - Posted 6 years ago

“Telephoned for a quote for contents insurance after receiving a mailshot and put under pressure to purchase immediately as it was a 'live system'. Still awaiting the quote via email. I had a feeling it would not be followed up so emailed via website. 24 hours later still waiting, perhaps I should stay with John Lewis instead at least they do what they say they will and very well indeed.”

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Posted 6 years ago

“No comments at the moment”

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(Car Insurance) - Posted 6 years ago

“SAGA is what it says on the tin. No problems very helpful, and I am not the easiest policy holder to deal with. You could do a lot worse than sticking with or using SAGA. Dave Morris”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Can not comment at the moment, the review depends on the success and quickness of the claim!!!!”

Helpful Report

(Car Insurance) - Posted 6 years ago

“I paid over £200 pounds up front to insure my car , I was honest enough to tell the insurer that I had not driven for a while, they then invalidated my no claims bonus and I then had to pay the full premium which was over £500 thats from memory and not digging out the paperwork. I hope Saga can do better when my insurance bill comes in next time or I will be looking around for a new insurer”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Found customer service very helpful and answered questions I asked. No jargon!!”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Insured for years with Saga 14 yrs no claim bonus and my Wife 20 yrs no claim bonus never making a claim but I recently had a hit and run and my car has been written off and now my car and documents have been taken to salvagers, by the insurers who never gave me a courtesy Car and Its now been 2 months and still not been paid the promised payment and ongoing enquiries continue. All for a mega two thousand pound payout and Putting my insurance up to over double. So No!! I won't be recommending Saga to anyone!”

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Posted 6 years ago

“Excellent service”

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(Car Insurance) - Posted 6 years ago

“Saga is very well established and will recommend friends to register with them.”

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(Car Insurance) - Posted 6 years ago

“Polite, knowledgeable and efficient.”

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(Car Insurance) - Posted 6 years ago

“Not needed to make a claim but all the other service has been fine.”

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(Car Insurance) - Posted 6 years ago

“No paper documents, long waiting times on calls (25 mins!). When trying to transfer policy to new smaller lower group car tried to charge me more when the quote was £70 cheaper. Bunch of conning charlatans taking advantage of the elderly. Do not use.”

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Posted 6 years ago

“Saga are easy to deal with , very good over the phone , very professional”

Helpful Report

(Car Insurance) - Posted 6 years ago

“I have my travel insurance as well as my car insurance and found Saga to be very good”

Helpful Report

(Car Insurance) - Posted 6 years ago

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Saga is rated 3.6 based on 1,430 reviews