Saga Reviews

Name: Saga
Rating: 3.64

3.6 Rating 1,430 Reviews

66 %

of reviewers recommend Saga

Company Reviews

Questions

Metrics

3.6

Based on 1,430 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

Visit Website

Write Your review

Tell us how Saga made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"Saga's customer service is quite efficient and friendly, but when I needed to cancel the policy, because I had sold the car, the cancellation fee was so high that I might as well not have bothered cancelling, as I ended up paying for the rest of the term that the policy had to run anyway!\r\nI won't be insuring with Saga again."”

Helpful Report

(Car Insurance) - Posted 11 months ago

“sent me a renewal price £286 from 2023 to £716 for 2024 a differance of £430, and they are supposed to support old people”

Helpful Report

Posted 11 months ago

“"I have not put their response to a claim to the test and until I have it's hard to make a sound judgement. It seems ok on the face of it but....."”

Helpful Report

(Car Insurance) - Posted 11 months ago

“In December i fell broke my ankle same time i had no wi fi so my Sister in Lsw set up an insurance for me and added in Home Emergency For plumbing/Heating/Electrical.After receiving the documents i called them to check i was covered and was told i was coverrd for all blocked toiletz sinks ,drains the lot.I had an emergency with a blocked sink,called them to be told even though i paid thus i am not covered!!!Now i have mice as the guy i paid to come out couldnt unblock toilet now blocked and i have mice!!I am retired,classed as vulnerable and had so many problems,even car insurance with Saga..expensive and cin merchants!”

Helpful Report

Posted 11 months ago

“Home insurance renewal received today. No claims....ever. Last year £85.90 Renewal quote £308.06 The numbers clearly explain why I've given one star, unfortunately there is no option for zero stars. Disgusted of Bolton. Saga, there are other providers. I shall be insuring my home with one of them.”

Helpful Report

Posted 11 months ago

“"good , expensive "”

Helpful Report

(Car Insurance) - Posted 11 months ago

“"I chose. saga because of the price and it seemed OK but I didn\u2019t make a claim They are now just a pest and it seems to be impossible to get off their mailing list "”

Helpful Report

(Car Insurance) - Posted 11 months ago

“They are so expensive they must only insure for wealthy people there prices do not make sense”

Helpful Report

Posted 11 months ago

“"Very friendly and reasonable quotes"”

Helpful Report

(Car Insurance) - Posted 11 months ago

“Horrible intimidating home insurance issue, Premium increased by 50%, couldn’t get hold of them on phone to discuss. Sent e mail, no reply. Cancelled direct debit. Saga think it’s then okay for them to start a new policy , with no mandate and charge for it, Having the worst time getting the invoice cancelled as I insured elsewhere. Complaints department didn’t reply in time scale, and they claim they called and i hung up, utter disgraceful treatment for an anxious pensioner, over £89, which I will never pay. emails one reply to, just go to the bottom of the queue, pathetic”

Helpful Report

Posted 11 months ago

“"The offers with them for OAP's is great every year I always check when it is time to renew my Home Insurance I do like to be covered and with the cost everything going up I have never been let down "”

Helpful Report

(Home Insurance) - Posted 11 months ago

“"The quotes were HUGELY expensive for anyone of SAGA age who isn't VERY well off!"”

Helpful Report

(Home Insurance) - Posted 11 months ago

“"cheaper than the rest and easy to deal with."”

Helpful Report

(Car Insurance) - Posted 1 year ago

“I have my car insurance with saga. My car was damaged and written off in July and saga gave me the option of going with Enterprise who would deal with my claim if I went to them for my courtesy car. The sweetener if I went with Enterprise was, my £250 excess would be reduced to zero. So, I took the offer. Nearly 4 months later I still have not received a penny. ALWAYS GO WITH YOUR UNDERWRITERS! I believe Saga misled me. You only find out how good your insurer is when you have to make a claim.”

Helpful Report

Posted 1 year ago

“"Paperwork arrived promptly.Did not claim so cannot comment on this service "”

Helpful Report

(Car Insurance) - Posted 1 year ago

Hello, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. As you’re posting on a review site, we are unable to view your GoCompare account however, we would love to discuss this with you in order to investigate this further so we can resolve your query. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Leah

Posted 1 year ago

“"It was very easy to change my car insurance details and less expensive than I thought it would be."”

Helpful Report

(Car Insurance) - Posted 1 year ago

“"Very competitive price, helpful reception who guide you through the registration process. We will be staying with them the next year."”

Helpful Report

(Car Insurance) - Posted 1 year ago

“"My wife passed away, and I needed to claim on my household insurance, the people I spoke to on the phone were superb, very understanding and I was relieved because it was exceedingly difficult for me to explain what happened. "”

Helpful Report

(Home Insurance) - Posted 1 year ago

“Once you pay there is no customer service to speak of. Impossible to get online to amend policy. Breakdown assistants attitude left a lot to be desired. Not impressed to date.”

Helpful Report

Posted 1 year ago

“"I received a professional and friendly service "”

Helpful Report

(Car Insurance) - Posted 1 year ago

Saga is rated 3.6 based on 1,430 reviews