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Saga Reviews

3.6 Rating 1,430 Reviews

66 %

of reviewers recommend Saga

Company Reviews

3.6

Based on 1,430 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Saga 1 star review on 7th June 2024

Saga 5 star review on 8th November 2022

Saga 1 star review on 8th April 2022

Saga 1 star review on 20th October 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After being a customer for over 10 years had to do complete new quote as card had expired but instead of a phone call or a letter sent email which went in junk so then sent letter for policy cancelation for £34 so i phoned to sort this out then they wanted over double total rip off”

Helpful Report

Posted 2 years ago

“"Excellent e communications and customer service"”

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(Car Insurance) - Posted 2 years ago

“"Very good"”

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(Home Insurance) - Posted 2 years ago

“"Saved about \u00a3200 by going through Go Compare and getting my car insurance with Saga."”

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(Car Insurance) - Posted 2 years ago

“"Took 5 days to actually speak to someone. On hold for over 1 h 39 mins then gave up each time.This was an admitted 3 party fault. The 3td party had their car repaired and returned before I had any acknowledgement from Saga.\r\n. Still no correspondence ref my access that should be paid thy 3rd party. No return of emails with7 outstanding. Great until you need them."”

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(Car Insurance) - Posted 2 years ago

“"Actually the whole process was thank fully made very easy & communication was excellent, I will however shop around for my next insurance renewal, as am keen to get a good deal."”

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(Car Insurance) - Posted 2 years ago

“I found saga easy and straight forward. So far so good”

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Posted 2 years ago

“"The offer of a 3 year fixed premium at a reasonable cost was so tempting I just had to go for it. So I did."”

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(Car Insurance) - Posted 2 years ago

“"Cheap and very easy to complete"”

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(Car Insurance) - Posted 2 years ago

“"Car repaired to a high standard. "”

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(Car Insurance) - Posted 2 years ago

“"No complain, everything seems to be ok."”

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(Car Insurance) - Posted 2 years ago

“"excellent service ..Agents very knowledgeable and polite always offering help "”

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(Car Insurance) - Posted 2 years ago

“"Fair price. Clear documentation. Love the excess cover."”

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(Car Insurance) - Posted 2 years ago

“"only just renewed my policy with them to early to make a judgement\r\n"”

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(Car Insurance) - Posted 2 years ago

“"As yet no need to claim. I did ask for hard copies of the policy. You will have them within four days and they were\r\ntrue to their word. "”

Helpful Report

(Car Insurance) - Posted 2 years ago

“"3 party liable "”

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(Car Insurance) - Posted 2 years ago

“"Insurers sell promises and that's what policyholders, including me, are buying. \r\nIn the event of a claim, I would judge the insurer on how they deal with it and how their promises are kept.\r\nNot having made a claim, I don't know - although if I do, I'm keeping my fingers crossed all will be fine!"”

Helpful Report

(Car Insurance) - Posted 2 years ago

“"The easiest thing was being able to ring up and do everything over the phone. The person was working from home, answered the phone very quickly, did not keep me waiting and was very helpful, also talked like a human being and not a robot"”

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(Home Insurance) - Posted 2 years ago

“"A good honest company."”

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(Car Insurance) - Posted 2 years ago

“"Efficient & helpful"”

Helpful Report

(Home Insurance) - Posted 2 years ago

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Saga is rated 3.6 based on 1,430 reviews