Saga Reviews

Name: Saga
Rating: 3.64

3.6 Rating 1,430 Reviews

66 %

of reviewers recommend Saga

Company Reviews

Questions

Metrics

3.6

Based on 1,430 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The agent was polite, answered my questions and knowledgeable. It was a few days too early to renew my policy so, as she promised, telephoned at the time and on the day promised. Not only that, she had found a cheaper quote!! All in all 10 out of 10 for SAGA car insurance.”

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(Car Insurance) - Posted 4 years ago

“Excellent in all aspects, Rac insured, underwriter is Acromas/Saga, had a to make a claim when I run into the back of a driver who stopped accidentally on a motorway slip road, towed by rac in 60 minutes to their storage and was contacted and helped through out my claim professionally. Thanks for the Ladies at Saga/Acromas despite this difficult times.”

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Posted 4 years ago

“Dealt with very quickly and without fuss and hassle”

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(Car Insurance) - Posted 4 years ago

“Very good”

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(Car Insurance) - Posted 4 years ago

“Smashing people to deal with..!!”

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(Car Insurance) - Posted 4 years ago

“SAGA is the best and would recommend this insurance to anyone.”

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(Car Insurance) - Posted 4 years ago

“Highly recommended you must try This company”

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(Car Insurance) - Posted 4 years ago

“Cost me over £50 to get my address changed having moved house with Saga whereas with my other car which is insured with Churchill £12.”

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(Car Insurance) - Posted 4 years ago

“Saga car insurance kept changing their quotes and when helpline approached failed to return my call after agreeing to do so. Given poor customer service turned to an alternative company to insure my car.”

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Posted 4 years ago

“so far so good”

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(Car Insurance) - Posted 4 years ago

“No better or worse than most insurance providers ,never hear from them unless you have an accident”

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(Car Insurance) - Posted 4 years ago

“I bought it but thats as far as most insurance goes. They take the money every year . I'm 67 this birthday paid insurance(nott just this company) and have NEVER claimed anything.”

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(Car Insurance) - Posted 4 years ago

“Not so good!!!”

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(Car Insurance) - Posted 4 years ago

“Took out a travel insurance policy. Noticed 2 days later the date was from 02/20 and not 04/20 so rang them asking them to correct dates. Was told they'd have to charge me £52 cancellation fee as they'd have to cancel that policy and set up a new one. they would not budge so I took my business to a company with better customer service.”

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Posted 4 years ago

“ALL I WILL SAY IS DO NOT USE SAGA INSURANCE USE ANYONE ELSE AND YOU WILL NOT REGRET IT AND NOT BE OUT OF POCKET WITH THEIR CANCELLATION FEES AND ADMINISTRATION FEES. AVOID AT ALL COSTS.”

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Posted 4 years ago

“Easy to use website and documents provided by post ad agreed.”

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(Car Insurance) - Posted 4 years ago

“No comments”

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(Car Insurance) - Posted 4 years ago

“I took out on line a saga vehicle insurance policy 8 March 2020 to include my 23yr old daughter as an occasional driver.. few hours later when going over the policy I noted they had my daughters YEAR of birth.. as same as mine.. biologically impossible.. when spoke with Saga was told the drop down bar on their web site would have defaulted on my daughters year of birth to mine... I know I typed in correct details ..result being Saga 'cancelled' my policy.. their fault not mine.. since said they didn't insure anyone under 25 yrs of age... despite being less than 8 hours after paying in full.... today is 18th March 2020 and still NO refund has hit my account.. disgraceful ... I wish to warn all of you how they grab your money and do not rectify their mistakes.. thank heavens I had the sense to check my policy through promptly .. since its likely my whole policy sold to me would be invalid due to this error of theirs.. unthinkable... this is not what I would have expected from a reputable company.... where is my refund.. yet alone compensation for inconvenience causes with potential financial hardship”

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Posted 4 years ago

“Prices for buildings and contents are good. Contacted them to make a claim for a storm damaged roof and basically still waiting.”

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Posted 4 years ago

“Tried number of times to get a quote 3weeks prior 2 weeks prior for price for renewal in mean time got quote for 200 pounds cheaper people on phone for saga Terrible really rude man 13 March 5 45 pm couldn’t care less if I wanted to renew or not always go fully complies with all the extras he said my cover would not be as goOd how he can says this .. recommend go else where”

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Posted 4 years ago

Saga is rated 3.6 based on 1,430 reviews