Salonwear Direct Reviews

Name: Salonwear Direct
Address: 14 Buslingthorpe Green, Meanwood, Leeds
Rating: 4.23

4.2 Rating 784 Reviews

79 %

of reviewers recommend Salonwear Direct

4.2

Based on 784 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

+44(0) 113 237 9010

Email:

info@salonweardirect.co.uk

Location:

14 Buslingthorpe Green, Meanwood
Leeds
LS7 2HG

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Salonwear Direct 5 star review on 27th March 2023

Angelika Cholewinska

Salonwear Direct 5 star review on 24th June 2022

Anonymous

Salonwear Direct 5 star review on 22nd March 2021

Dave Harper

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service. I had an issue that needed resolving and it was sorted very quickly - with no fuss - and with really good communication. They went out of their way to sort it and even phoned me to check what they were doing was what I wanted. Would use this company again in the future.”

Helpful Report

Posted 3 years ago

Hello Lindsey, I am very happy to hear this and even better that we managed to resolve your issue so quickly! We can't wait to hear from you again, enjoy the rest of your day! Thanks, Jenna x

Posted 3 years ago

“I recently ordered some new tunics and trousers. I was contacted a few days later via email saying, the trousers that i ordered wasn't the same material as the tunics, meaning they would not match. I emailed back, but to make sure i was called today and I spoke to Jenna. She was very friendly and helpful and sorted my order out for me. Very happy thank you so much.”

Helpful Report

Posted 3 years ago

Hello Lucie-Anne, this is fantastic news! We are very happy we were able to help with your order. We hope you enjoy your outfit and have a great day! Thanks, Jenna x

Posted 3 years ago

“Jenny Freeman sorted out a problem for me today. Promptly and efficiently. Excellent customer service. Thank you”

Helpful Report

Posted 3 years ago

Hi Samantha, Thank you for your review. I have passed this on to Jenna ! She is happy that she could help! Patricia x

Posted 3 years ago

“Fits perfectly”

Helpful Report

Posted 3 years ago

Hi Gulay, Thank you for your feedback! We are glad to hear our new sizing works :) -Pat x

Posted 3 years ago

“Jenna Freeman at Salon wear direct has gone above and beyond to help get out my replacement tunics on time for my salon grand opening as I had ordered wrong sizes - very helpful and would use this shop over and over again as the customer service is brilliant!”

Helpful Report

Posted 3 years ago

Hi Deanah, Thank you for your review! I have passed this on to Jenna and she was thrilled to help. We appreciate you taking your time and leaving this feedback. Any issues in the future please contact us :) -Pat x

Posted 3 years ago

“Quick delivery and exactly as described”

Helpful Report

Posted 3 years ago

Hi , Thank you for your review! We appreciate it ! -Pat x

Posted 3 years ago

“I thought that their prices where very good - and the sizing is accurate too. My dress is very comfy and the fabric is good quality - definitely recommend!”

Helpful Report

Posted 3 years ago

HI , Thank you for your feedback ! We love to hear customers loving the fabric and that they feel comfortable in them ! We appreciate this! -Patricia

Posted 3 years ago

“Jenna is a great addition to the team. Resolved my issue and was polite and courteous. I’ve not received my items yet, so can’t comment on them.”

Helpful Report

Posted 3 years ago

Hi Caroline, Thank you for mentioning Jenna in your review! I have passed it on to her and she was happy to help. As soon as you receive your items and you have any issues please do not hesitate to contact us. We are more than happy to hep with any queries :) -Patricia

Posted 3 years ago

“Delighted with the service and quality of tunic, have put another order through already! Would recommend”

Helpful Report

Posted 3 years ago

Hi Siobhan, Thank you for your review! It is great to hear that you have received great customer service and that we are improving! If you need any help in future please do not hesitate to contact us :) -Pat x

Posted 3 years ago

“I contacted the company as had been waiting for a product to come in stock. Sadly the reply was that the item was a discontinued item, although I was over the moon when I was told that they had looked through their stock and had found me one. Well done Jenna Freeman for going over and above with customer service, Keep it up!!”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review! I have passed this on to Jenna and she was happy that she could help ! We appreciate the feedback which will help us improve even more! If there is anything else we can help with in the future please do not hesitate to contact us. -Patricia x

Posted 3 years ago

“Jenna has been amazing, so helpful with my order. Thank you.”

Helpful Report

Posted 3 years ago

Hi Holly Thank you for your review, we are pleased you had a good customer experience. If you need anyhing else, please don't hesitate to contact us. Tonia

Posted 3 years ago

“Hi I would like to thank Simren from Salonwear for going above and beyond to sort out my exchange today nothing was to much trouble. She was so helpful and even rang me back to confirm that everything was sorted. Always love Salonwear tunics.”

Helpful Report

Posted 3 years ago

Hi Margie, Thank you for your review ! I have passed this on to Sim and she was thrilled to hear the kind words :) We are glad you had amazing experience ! -Patricia x

Posted 3 years ago

“They did not fit me correctly even thou the uniform That I am currently wearing is the same size from this brand . Would like to have more lose fitted trousers to work in when doing holistic massage , not scrubs thou , so be great to introduce a lose fit , as all very fitted , and also in cotton some matching suits . I found customer services to be very helpful and would love to re order again if they bring in a lose fitted trousers”

Helpful Report

Posted 3 years ago

Hi , Thank you so much for your review! This will help us improve :) We will let you know when we do offer much looser trousers. Pat x

Posted 3 years ago

“good choice of styles, good value. Sizing can be variable across styles”

Helpful Report

Posted 3 years ago

Thank you for your review Tracey! We are glad that you like our garments and value! We appreciate this ! -Pat x

Posted 3 years ago

“Thank you, great service, competitive prices for products purchased.”

Helpful Report

Posted 3 years ago

Hi Steve, Thank you for your feedback ! We appreciate it ! -Pat x

Posted 3 years ago

“Good quality garment, well cut good fabric Customer service good- was available for my inquiries before purchase”

Helpful Report

Posted 3 years ago

Hi Michele, Thank you so much for your review! We are glad that you like our quality and fabric. We try our best to be there to advise our customers! We appreciate your feedback and hope you will come back ! :) -Pat x

Posted 3 years ago

“There was a stock shortage with my initial order which meant my tunic would not get to me in time for me returning back to work which really annoyed me to begin with but Tonia went above and beyond to find a suitable replacement for me and shipped it out very quickly. I am very happy with the service I have received and the quality of the tunic, I will 100% be returning.”

Helpful Report

Posted 3 years ago

Hi Hayley, Thank you do much for your review!!! We do apologise for the delay with your original items. We trying our best to get the goods you have purchased to you as soon as possible. We are glad that we could help ! -Pat x

Posted 3 years ago

“I sent an order in on the 5th of may an still hadn’t received my order ... so I emailed to find out what was going on. Patricia was so helpful she told me that they was waiting on 3 of my items to turn up so they could send it all together. Me being my worried I’m going to lose business if I don’t have said items soon asked if they could send the 2 items out. Patricia was very professional and said they will send out my 2 items ASAP and send the other 3 once they have them in stock. Could not be any more grateful for the help from Patricia. One thing I could suggest is that if they know they are waiting to get stock in is to maybe email the customers to let them know that there might be a bit of delay in orders being sent out so they could sort something else or like my situation send out what they have and then send the rest when they have it. Thank you”

Helpful Report

Posted 3 years ago

Hi Pam, Thank you do much for your review!!! We appreciate your feedback as it helps us improve our business! We are trying our best to contact our customers regarding delays as quickly as possible. We hope to be even quicker! Hope you are happy with the goods now as all products have now been delivered to you :) -Pat x

Posted 3 years ago

“Love the tunics, always super smart”

Helpful Report

Posted 3 years ago

Hi Victoria, Thank you for your feedback! We appreciate your time and we are glad that you love your tunic. -Pat x

Posted 3 years ago

“I stupidly ordered the wrong colour. I emailed and asked for this to be change. The lovely Patricia was so helpful and polite and resolved my problem for me straight away! It was refreshing for someone to have a can do helpful attitude for once, very unique and good service. The products are great too! My only wish is that returns were free it does deter me slightly”

Helpful Report

Posted 3 years ago

Hi, Thank you so much for your review ! I am glad that I could help :) We try our best to give our customers best service we can ! -Pat x

Posted 3 years ago

Salonwear Direct is rated 4.2 based on 784 reviews