Salonwear Direct Reviews

Name: Salonwear Direct
Address: 14 Buslingthorpe Green, Meanwood, Leeds
Rating: 4.23

4.2 Rating 784 Reviews

79 %

of reviewers recommend Salonwear Direct

4.2

Based on 784 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

+44(0) 113 237 9010

Email:

info@salonweardirect.co.uk

Location:

14 Buslingthorpe Green, Meanwood
Leeds
LS7 2HG

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Salonwear Direct 5 star review on 27th March 2023

Angelika Cholewinska

Salonwear Direct 5 star review on 24th June 2022

Anonymous

Salonwear Direct 5 star review on 22nd March 2021

Dave Harper

Anonymous

Anonymous // 01/01/2019

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“Not true to size”

Helpful Report

Posted 2 years ago

Hi Beth, Sorry to hear you weren't happy with the sizing. I have passed your feedback on to the team who are looking at how we can improve.

Posted 2 years ago

“Absolutely wouldn't go anywhere else!!!!! Had a couple of items now to pants tunics and scrubs ... every time I have been made up with the quality of my uniform thanks v much salonwear”

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Posted 2 years ago

Thanks so much for your lovely feedback Cara! We'll look out for your next order

Posted 2 years ago

“Sizing comes up small”

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Posted 2 years ago

Thanks for taking the time to leave feedback, I'll pass this on to the relevant team and we'll look into how we can improve on this in future.

Posted 2 years ago

“I was disappointed with the sizes coming up small and having to pay postage to return and then a further £4.99 if wanted to exchange sizes.”

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Posted 2 years ago

Hi Michelle, Sorry to hear that you weren't happy with your experience. We are looking to introduce free returns in the future so keep an eye out!

Posted 2 years ago

“I'm a receptionist in a care home and wanted/needed plus size navy blue dresses. I struggled everywhere until I found Salonwear Direct. The quality is very good and the dresses wash very well and iron like a dream. I did have to go up two sizes but to be honest I always have when it comes to corporate clothing. I have bought three times now so that hasnt put me off!”

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Posted 2 years ago

So happy to hear that you love our Couture dress! We look forward to your next order.

Posted 2 years ago

“easy to order , good price , quality is fine ...bargain”

Helpful Report

Posted 2 years ago

Great to hear you were happy with your order Tracy! Thanks for leaving a review.

Posted 2 years ago

“Style fantastic fabric fantastic olny problem I had was ordered same size as I already had and was to small so had to send back and order a bigger size”

Helpful Report

Posted 2 years ago

Hi Lynne, so great to hear you were happy with the style and quality of your garment. So sorry to hear about the sizing issue, I will pass this feedback on to the relevant team. Thanks so much for your review!

Posted 2 years ago

“Sizing is really off, I am a size 20 and the 30 just about for me, the item is described as super stretch,it definitely is not. Delivery was slow also. On a positive note, I love the design of the item, it's unusual and looks very smart on.”

Helpful Report

Posted 2 years ago

Hi Serena, I'm sorry to hear that you're not happy with the sizing of the garments, I will be sure to pass this feedback onto the relevant teams as we are always looking for ways to improve. Great to hear that you loved the design, I'm sure it looked amazing on you!

Posted 2 years ago

“Becca was very helpful and efficient, she was able to answer my questions quickly, provided me with the information I needed and guided me in the right direction in terms of moving forward with my enquiry. She took it upon herself to assist with a job that wasn't hers and made my life a whole lot easier. Thank you for your efficiency and helpfulness.”

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Posted 2 years ago

Thank you so much for your lovely review! Becca is a great assett to the team and will be so happy to hear she could help you!

Posted 2 years ago

“Very impressive, true to size, arrived in good time, easy to alter to length, wash like a dream. Recommended to colleagues.”

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Posted 2 years ago

Hi Jayne, thank you so much for your lovely review. We look forward to your next order with us!

Posted 2 years ago

“I Ordered a white tunic with Navy trim. It turned up as Navy with white trim. NO GOOD Was hoping to receive it on time for another event .. . got let down. I appreciate I had not used this service in a long time but have now been put off.”

Helpful Report

Posted 2 years ago

I'm so sorry to hear about the issues with your order! I will pass your feedback on to the relevant teams and we will do all we can to prevent this happening again. Please drop us an email to customerservices@salonweardirect.co.uk if there's anything else we can do to help.

Posted 2 years ago

“Great customer service from Tonia!”

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Posted 2 years ago

Great to hear that Tonia could help with your order! Thanks for taking the time to leave a review.

Posted 2 years ago

“The quality of the product is great. I had to send back as size came up smaller. Had a few little hiccups however Corey was super and resolved everything. It isn't often the customer service comes back quickly and efficiently but Salon Direct have been great. Will definitely use again.”

Helpful Report

Posted 2 years ago

Hi Jane, Thanks so much for your order. Corey will be so happy to know he could help!

Posted 2 years ago

“I spoke to Tonia Wilson this morning regarding a problem I had with my order.She was a fantastic help and very friendly. Within minutes she had solved my problem and made me feel relieved she is an asset to the company.”

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Posted 2 years ago

Hi Lisa, thanks so much for your kind words. Tonia is a valued member of the team and will be delighted to know that she could help!

Posted 2 years ago

“Very prompt service. Ordered 1 item and have needed a smaller size so currently waiting for that. But can’t wait to recieve it as it’s fab quality and gorgeous. Defo on the bigger size . My 10 was like a 12 but now I’m Well pleased I need an 8 😂”

Helpful Report

Posted 2 years ago

Hi Lisa, thanks so much for taking the time to leave a review, we're delighted to hear that you loved the quality of your items. I will pass on your sizing feedback to the relevant team as we are always looking for ways to improve.

Posted 2 years ago

“Love perfect for work”

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Posted 2 years ago

Thanks so much, Ashliegh!

Posted 2 years ago

“I purchased trousers & tunic, however had to return as they were both too small. I re ordered the same tunic 1 size bigger and a different style of trousers again 1 size bigger and returned the original items. Really happy with my purchases although a little disappointed you don't receive 100% refund, and had to pay to return the items. Therefore a costly mistake but will remember to size up next time I order.”

Helpful Report

Posted 2 years ago

Hi Kath, So glad to hear you were able to resolve the issues with your order! I will pass on your feedback re returns, we are aiming to implement a free returns system in the near future so hopefully that will provide peace of mind when ordering in the future.

Posted 2 years ago

“Still haven’t received one of my items when I ordered it on 27th september, purchased another item and paid extra for express delivery which should of only taken 3 days to arrive but took 6 days. Items sizes aren’t the best, I had to order a 16 when I am usually a size 12. Will be asking for money back from item I still haven’t received and will be sending the one I did receive as it just doesn’t fit very well. Waste of time and money.”

Helpful Report

Posted 2 years ago

Hi Laura, I'm so sorry to hear about this! We were experiencing some slight delivery delays due to strikes but I understand your frustration on this manner. I can see that you have now recieved a full refund but if you would like to dicuss this further, please drop us an email to customerservices@salonweardirect.co.uk and we'll be happy to come up with a resolution.

Posted 2 years ago

“Tonia Wilson She’s amazing Person she slave my problem in one minute she’s very kind, polite .”

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Posted 2 years ago

Hi Nadia, thanks so much for your kind words! Tonia will be delighted to know she was able to help.

Posted 2 years ago

“The sizing is really small unfortunately I had to return the whole order”

Helpful Report

Posted 2 years ago

Hi Michelle, I'm so sorry to hear that you weren't happy with the sizing of your order. I will pass this feedback on to the relevant team as we are always looking for ways to improve our service! Apologies again.

Posted 2 years ago

Salonwear Direct is rated 4.2 based on 784 reviews