Salonwear Direct Reviews

Name: Salonwear Direct
Address: 14 Buslingthorpe Green, Meanwood, Leeds
Rating: 4.23

4.2 Rating 784 Reviews

79 %

of reviewers recommend Salonwear Direct

4.2

Based on 784 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

+44(0) 113 237 9010

Email:

info@salonweardirect.co.uk

Location:

14 Buslingthorpe Green, Meanwood
Leeds
LS7 2HG

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Salonwear Direct 5 star review on 27th March 2023

Angelika Cholewinska

Salonwear Direct 5 star review on 24th June 2022

Anonymous

Salonwear Direct 5 star review on 22nd March 2021

Dave Harper

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality garment, well cut good fabric Customer service good- was available for my inquiries before purchase”

Helpful Report

Posted 3 years ago

Hi Michele, Thank you so much for your review! We are glad that you like our quality and fabric. We try our best to be there to advise our customers! We appreciate your feedback and hope you will come back ! :) -Pat x

Posted 3 years ago

“There was a stock shortage with my initial order which meant my tunic would not get to me in time for me returning back to work which really annoyed me to begin with but Tonia went above and beyond to find a suitable replacement for me and shipped it out very quickly. I am very happy with the service I have received and the quality of the tunic, I will 100% be returning.”

Helpful Report

Posted 3 years ago

Hi Hayley, Thank you do much for your review!!! We do apologise for the delay with your original items. We trying our best to get the goods you have purchased to you as soon as possible. We are glad that we could help ! -Pat x

Posted 3 years ago

“I sent an order in on the 5th of may an still hadn’t received my order ... so I emailed to find out what was going on. Patricia was so helpful she told me that they was waiting on 3 of my items to turn up so they could send it all together. Me being my worried I’m going to lose business if I don’t have said items soon asked if they could send the 2 items out. Patricia was very professional and said they will send out my 2 items ASAP and send the other 3 once they have them in stock. Could not be any more grateful for the help from Patricia. One thing I could suggest is that if they know they are waiting to get stock in is to maybe email the customers to let them know that there might be a bit of delay in orders being sent out so they could sort something else or like my situation send out what they have and then send the rest when they have it. Thank you”

Helpful Report

Posted 3 years ago

Hi Pam, Thank you do much for your review!!! We appreciate your feedback as it helps us improve our business! We are trying our best to contact our customers regarding delays as quickly as possible. We hope to be even quicker! Hope you are happy with the goods now as all products have now been delivered to you :) -Pat x

Posted 3 years ago

“Love the tunics, always super smart”

Helpful Report

Posted 3 years ago

Hi Victoria, Thank you for your feedback! We appreciate your time and we are glad that you love your tunic. -Pat x

Posted 3 years ago

“I stupidly ordered the wrong colour. I emailed and asked for this to be change. The lovely Patricia was so helpful and polite and resolved my problem for me straight away! It was refreshing for someone to have a can do helpful attitude for once, very unique and good service. The products are great too! My only wish is that returns were free it does deter me slightly”

Helpful Report

Posted 3 years ago

Hi, Thank you so much for your review ! I am glad that I could help :) We try our best to give our customers best service we can ! -Pat x

Posted 3 years ago

“Hi I received my order but it was too small - unfortunately there was no replacement available in my required size. I spoke with customer Svs as I didn’t want to put my full bank details on a return slip. They advised just to return without bank details and request direct refund which I have now done. It was a lovely treat to receive the love heart sweets 🍬and I haven’t returned them they were perfect Thankyou 💕”

Helpful Report

Posted 3 years ago

Hi, Thank you so much for your feedback ! We are glad you have enjoyed the love heart sweets ! - Pat x

Posted 3 years ago

“Absolutely delighted with my new work tunics Perfect sizing, well made & look beautiful Great purchase”

Helpful Report

Posted 3 years ago

Hi, Thank you so much for your review ! We are happy to hear you love your garment ! We appreciate your time to leave your feedback ! -Pat x

Posted 3 years ago

“Absolutely in love with my tunic its a size 12 I'm usually a 12 do it's a perfect fit! Quality is excellent and I will purchase more.”

Helpful Report

Posted 3 years ago

Hi Kathrina, Thank you for your review! We are glad to hear you love your tunic and our quality ! We appreciate your feedback ! -Pat x

Posted 3 years ago

“The recent order I sent for pink salon wear I have never received these were size 16”

Helpful Report

Posted 3 years ago

Hi Sue I am sorry to hear that you have not received your order. I have tried calling to discuss but I was unable to reach you. I will try contact you again later so I can get this resolved for you. Thanks Laura

Posted 3 years ago

“Bought two tunics.. both stretch material, bought one a size bigger just incase as I usually struggle with sizing with me being plus size. Usually wear a 22, went for a 24 and 26.. should have got a 32. No way I can wear these. Will hopefully be able to swap but not very confident that I’d know what size to order now.”

Helpful Report

Posted 3 years ago

“Cardigan I bought was reasonable quality but the length was shorter than appeared in the picture. You need to check the measurement.”

Helpful Report

Posted 3 years ago

Hi Thank you for your feedback. I will pass this information over to our product development team for them to look into. Regards Laura

Posted 3 years ago

“I have ordered many tunics and the sizes are difficult to judge, sent the 2 tunics I bought back as too small, smaller than other tunic I bought in the same size. Have to pay postage to return so won’t be using them again”

Helpful Report

Posted 3 years ago

“Great quality !!”

Helpful Report

Posted 3 years ago

Hi ! Thank you so much for leaving your feedback! We love to hear that you like the quality of our garments :) -Pat x

Posted 3 years ago

“Not impressed. Delay with my order. Missed to send in my sample on time due to delay”

Helpful Report

Posted 3 years ago

“Thank you for my comfortable work trousers”

Helpful Report

Posted 3 years ago

Hi Samantha, Thank you so much for leaving your review. We appreciate it ! - Pat x

Posted 3 years ago

“The delivery was very slow.”

Helpful Report

Posted 3 years ago

“Good quality, small fitting”

Helpful Report

Posted 3 years ago

“Come up really small so get a size up wouldn’t buy again”

Helpful Report

Posted 3 years ago

“Great workwear good quality and fit great”

Helpful Report

Posted 3 years ago

“Brilliant tunic, had so many compliments on it. Will be buying more 5****”

Helpful Report

Posted 3 years ago

Salonwear Direct is rated 4.2 based on 784 reviews