Salonwear Direct Reviews

Name: Salonwear Direct
Address: 14 Buslingthorpe Green, Meanwood, Leeds
Rating: 4.23

4.2 Rating 784 Reviews

79 %

of reviewers recommend Salonwear Direct

4.2

Based on 784 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

+44(0) 113 237 9010

Email:

info@salonweardirect.co.uk

Location:

14 Buslingthorpe Green, Meanwood
Leeds
LS7 2HG

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Salonwear Direct 5 star review on 27th March 2023

Angelika Cholewinska

Salonwear Direct 5 star review on 24th June 2022

Anonymous

Salonwear Direct 5 star review on 22nd March 2021

Dave Harper

Anonymous

Anonymous // 01/01/2019

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“Delighted with dresses ideal for my work”

Helpful Report

Posted 3 years ago

Hi Susan, that's fab news! We're glad you like them. Have a lovely day! Thanks, Jenna x

Posted 3 years ago

“Thank you becca for all the assistance you provided on a Friday afternoon the website was playing up and really needed to get an order booked- becca went above and beyond to resolve and even though the website still would not work for me becca sent the link for the item via email and we got this sorted.”

Helpful Report

Posted 3 years ago

Hi Leeann, I'm so glad to hear Becca managed to get this resolved for you :)! We'll make sure we get our tech team to get this fixed asap. Thanks for letting us know! Have a great day! Thanks, Jenna x

Posted 3 years ago

“Jenna Freeman was exceptional! Our parcel did not get delivered to us but showed on the gps it did, Jenna quickly sorted our issue and has sent us a new order. Thank you for your help Jenna!”

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Posted 3 years ago

Hey Jessica! You are absolutely more than welcome, always happy to help! Have a fab day!! Thanks, Jenna x

Posted 3 years ago

“Perfect fit true to size, nice and stretchy and wash and dries excellently, made of quality material that does not crease 👌”

Helpful Report

Posted 3 years ago

Hello Maria, that's fantastic news! Thank you for the lovely feedback and we can't wait to hear from you again :) Thanks, Jenna x

Posted 3 years ago

“Amazon customer service , so helpful, went out there way to check the stock, will definitely be doing all my ordering from them , and also a big thank you to Jenna for her amazing customer service will definitely be asking for you all the time”

Helpful Report

Posted 3 years ago

Hello Eleanor, this is lovely to hear! Thank you so much for such nice feedback! We are always more than happy to help you :) and I'd be more than happy to speak with you again and I look forward to it! Have a fab day and speak to you soon! Thank you, Jenna x

Posted 3 years ago

“Fantastic site, I got 2 work dresses at an amazing price, arrived within days and they are lovely on... I'm recommending to all 5 ***** xx”

Helpful Report

Posted 3 years ago

Hello Maria, that's fantastic to hear and we are glad you are so happy with your dresses, I'm sure they look lovely! Thank you so much :) Have a wonderful day and we look forward to hearing from you again soon! Thanks, Jenna x

Posted 3 years ago

“Was more than happy with my purchase, will definitely buy more tunics again, you pick and pay, they send, hassle free brilliant.😁”

Helpful Report

Posted 3 years ago

Hi Lorraine, this is fantastic to hear! Thank you so much for your lovely feedback, we can't wait to hear from you again. Have a lovely day! Thank you, Jenna x

Posted 3 years ago

“Asked for a size uk8 as I’m small made and got sent a 38 which looks like a 5 man tent on me , the tunic itself was lovely tho pitty it’s just lying there going to waste.”

Helpful Report

Posted 3 years ago

Hi Nicola, thank you for your feedback... looking at your order here I can see you ordered a size 32 tunic? If this is not what you intended to order and you actually needed a size 8, please send this back to us using your returns form and we can happily replace this for you. If you need any further assistance, please call us on 0113 237 9024. Thank you, Jenna x

Posted 3 years ago

“Great products. Just what the mrs was looking for.”

Helpful Report

Posted 3 years ago

Hello Geraint, thank you for the fab feedback! We are happy you are both happy! :) If you need anything else at all, just let us know... have a great day! Thanks, Jenna x

Posted 3 years ago

“Comes up very small”

Helpful Report

Posted 3 years ago

Hello Amy, sorry to hear you were not happy with the sizing. Please give us a call on 0113 237 9024 to discuss or email us on customerservices@salonweardirect.co.uk - we'd love to fix this for you :) Thanks, Jenna x

Posted 3 years ago

“Very good customer service!”

Helpful Report

Posted 3 years ago

Hi Aimee, thanks for the lovely feedback! We're always happy to help. Have a great day! Thanks, Jenna x

Posted 3 years ago

“I asked for a receipt and Jenna was able to provide me with it straightaway with taking a few details. Quick and convenient customer service!”

Helpful Report

Posted 3 years ago

Hello Kawtar, thank you for this! We are always happy to help. Have a lovely day, thanks - Jenna x

Posted 3 years ago

“Good quality but if your ordering best to order size 2x above your normal size. Fast delivery”

Helpful Report

Posted 3 years ago

Hello Nicola, thanks for the lovely feedback! We appreciate it and look forward to speaking with you again soon! Thanks and have a lovely day - Jenna x

Posted 3 years ago

“Tonia on livechat was very very helpful. The actual company though need to work on their communication. There were delays with my order and nobody bothered to make contact. I got no dispatch email or confirmation of my order or when I was due to receive it. I contacted Tonia who was very helpful and resolved the matter.”

Helpful Report

Posted 3 years ago

Hello Ashley, very glad to hear Tonia was able to resolve your issue for you and we are very sorry that our communication was not good enough this time around - this should certainly not be the case. We thank you for your feedback and allowing us the opportunity to improve! We hope you have a lovely day, thanks - Jenna x

Posted 3 years ago

“Spoke to a lady called Jenna from customer services. She was so helpful and quick at dealing with my query.”

Helpful Report

Posted 3 years ago

Hello! Thank you so much for your lovely feedback, this is great to hear - we are always happy to help! Have a great day, Jenna x

Posted 3 years ago

“Love the uniform. Bought one to begin with just to make sure it was the quality I was looking for. I was very pleased and ended up buying 2 more sets. Even the feedback I got from colleagues they all said I looked professional.”

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Posted 3 years ago

Hello, this is fantastic news! Thank you so much for your lovely feedback. Have a great day! Thanks - Jenna x

Posted 3 years ago

“Great customer service and polite staff”

Helpful Report

Posted 3 years ago

Hello, what lovely feedback! Thank you so much for taking the time to share :) Have a great day - Jenna x

Posted 3 years ago

“Accurate sizing, reasonable price and happy with the service and uniform.”

Helpful Report

Posted 3 years ago

Hello Zena, this is great to hear! Thank you for the lovely feedback. Have a lovely day, thanks - Jenna x

Posted 3 years ago

“My experience with this company is amazing! Jenna and the other team members have always been super helpful to supply beautiful uniform to our beauty clinic in London. We have ordered from them more than twice and is definitely not the last time! Quality is amazing and their customer care is implacable and always gives 100%. Highly recommend!”

Helpful Report

Posted 3 years ago

Hello KZ, this is amazing to hear! And you looked absolutely fabulous in your new tunic! We can't wait to hear from you again very soon. Have a wonderful day! Thank you so much, Jenna x

Posted 3 years ago

“Love my new tunic highly recommended, also rapid customer service. Thank you!”

Helpful Report

Posted 3 years ago

Hello Lelde, this is fab news! We're really glad you love it! Have a great day - thanks, Jenna x

Posted 3 years ago

Salonwear Direct is rated 4.2 based on 784 reviews