Salonwear Direct Reviews

Name: Salonwear Direct
Address: 14 Buslingthorpe Green, Meanwood, Leeds
Rating: 4.23

4.2 Rating 784 Reviews

79 %

of reviewers recommend Salonwear Direct

4.2

Based on 784 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

+44(0) 113 237 9010

Email:

info@salonweardirect.co.uk

Location:

14 Buslingthorpe Green, Meanwood
Leeds
LS7 2HG

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Salonwear Direct 5 star review on 27th March 2023

Angelika Cholewinska

Salonwear Direct 5 star review on 24th June 2022

Anonymous

Salonwear Direct 5 star review on 22nd March 2021

Dave Harper

Anonymous

Anonymous // 01/01/2019

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“Looks great and professional. Good quality material also”

Helpful Report

Posted 3 years ago

Hi Rafianna I am glad you like your uniform. Thank you for your time in leaving us some feedback. Regards Laura

Posted 3 years ago

“I made money short for this month to purchase one of your salon dresses for college. I selected 3-5 days delivery thinking it would come in plenty of time and I got it 8 days later, 3 days after your recommended time frame. Not only this but when I emailed yourselves on the 6th day of waiting for my parcel, asking where it might be, I never heard anything back from yourselves. I hope if I order for yourselves again it’s not as long and I might get an answer when emailing you about the delivery.”

Helpful Report

Posted 3 years ago

Hi Kyanne I am sorry to hear you did not receive a reply to the email you sent, this is unusual as we do reply to all emails we receive. May I ask if you checked your spam/junk box as sometimes they do land in there instead of the inbox. I can see you placed your order on the 10th and it was dispatched o the 15th September. 3-5 delivery is from the date of dispatch so apologies for any miss communication. If there is anything else we can help you with, please do not hesitate to contact us. Kind regards. Tonia

Posted 3 years ago

“I am happy with the customer service received with returning my uniform.”

Helpful Report

Posted 3 years ago

Hi Ashley Nice to speak to you earlier today. To confirm we have received the refused parcel and the money has been refunded back to your card this afternoon. This can take 3 - 5 working days to show as a credit in your account. I am really pleased we resolved the issue for you and if there is anything else we can assist with, please do not hesitate to contact us. Have a lovely weekend. Tonia

Posted 3 years ago

“Good customer service Tonia Wilson, thanks again xx”

Helpful Report

Posted 3 years ago

Hi Fadzai I am glad we could help. Thanks Laura

Posted 3 years ago

“Great customer service and good quality products, special thanks to tonia for sorting out my order efficiently. 😀”

Helpful Report

Posted 3 years ago

Thanks for taking the time to leave a review it is much appreciated. Have a lovely weekend and if there is anything else I can help with, feel free to contact me. Tonia

Posted 3 years ago

“very disappointed:( my order arrived with delay, the quality and fit was poor and return was complicated. I had to fill in a form with my address and bank details...and I had to pay for both delivery and return myself??!! I shop online all the time from many different retails but NEVER had to pay for both delivery and return myself.. This company is such a rip off.”

Helpful Report

Posted 3 years ago

Hi Mina I am sorry to hear that you are disappointed with your tunic. I can see you placed your order on the 18th September and it was dispatched on the 23rd September. 3-5 delivery is from the date of dispatch so apologies for any miss communication. We currently do not offer free returns or exchanges but this is something we are hoping to look into in the near future. Regards Laura

Posted 3 years ago

“Tonia wilson was very helpful. She emailed me to confirm my order and after reading what I had ordered I had ordered wrong. I emailed tonia and she was more than happy to change this for me. Her response was almost immediate.”

Helpful Report

Posted 3 years ago

Hi Amy. I am glad we were able to sort your order for you. Thank you for leaving us a review. Have a lovely day. Laura

Posted 3 years ago

“Fabulous to work with, especially when you're stressed with last minute orders...Tonia was fantastic and reassured me that we would recieve everything in time for our trade show! Thanks Tonia!”

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Posted 3 years ago

Hi Georgie Thank you for taking the time to leave us this great review! I hope everything went well at the trade show :) Thanks Laura

Posted 3 years ago

“Great price, fab customer services, Tonia W was brilliant, super quick responses and dealt with my return efficiently.”

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Posted 3 years ago

Hello Thank you for your lovely review and I am glad that we could help. Have a lovely day. Thanks Laura

Posted 3 years ago

“Just what I needed to match a missing belt to a jumpsuit. Delivery not too long. Would order again and would recommend”

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Posted 3 years ago

Hi Lisa. Thank you for your review. Kind Regards Laura

Posted 3 years ago

“A wonderful company to work with. The quality of the uniforms are of a high standard and delivery is quick and efficient. Nothing is too much trouble for them. Everything is dealt with professionally from the first order on the telephone to it being dispatched and delivered. Tonia who deals with the placing of your order and dispatch is an absolute star and her customer service is exceptional. I cannot speak highly enough of the team at 'Salonwear'.”

Helpful Report

Posted 3 years ago

Hi Alison. Thank you so much for your lovely review. It is very much appreciated. Kind Regards Laura

Posted 3 years ago

“Hi I emailed tonia who promptly answered me very helpful and the kind of service that we all want. Lovely girl.”

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Posted 3 years ago

Hi Rob. Thank you for the lovely review. Thanks Laura

Posted 3 years ago

“I did have a poor experience initially, however, a lovely lady called Tonia Wilson responded to an email i sent by picking up the phone and dealing with my issue. I felt she showed empathy and a common sense approach. Thank you!”

Helpful Report

Posted 3 years ago

Hi Esther. I am sorry to hear that you had a poor experience initially but I am glad that the issue has now been sorted. Have a lovely weekend. Thanks Laura

Posted 3 years ago

“Excellent customer service and communication provided by Tonia Wilson. I was updated about my order and delivery. Efficient and professional service!”

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Posted 3 years ago

Hello, Thank you for leaving us a review. We really appreciate your feedback.

Posted 3 years ago

“Had an amazing experience Communication all the way from the moment I've placed my order Tonia was very great in her customer service. Please keep up the good service .Love all your products and style as well.”

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Posted 3 years ago

Hi Carol, I am glad to hear that you have had a great experience with us and that you are happy with our products and styles. Have a lovely day. Regards Laura

Posted 3 years ago

“They kept me in formed and thank me for shopping with them. Tonia Wilson has always emailed me back quickly and even being away from desk she still found out for me got in touch.”

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Posted 3 years ago

Hi Stephanie. Thank you for your review. Regards Laura

Posted 3 years ago

“Tonia Wilson is a angel in disguise!! always very helpful.. constantly keeps me in up to date about dispatches of uniforms etc which makes my job soo much easier! i know am not the easiest customer! very much appreciated! never had a complaint about uniforms from staff or students :-) highly recommended”

Helpful Report

Posted 3 years ago

Hi Carolanne Thank you for taking your time to leave us a review. We are always here to help! Regards Laura

Posted 3 years ago

“Too much delay without information”

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Posted 3 years ago

“Very good overall . My only problem is I find the size a little small I always take a size 12 but I find I will need to order a size 14 as 12 a bit tight .”

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Posted 3 years ago

Hi Irene Thank you for leaving us your feedback. I will make sure this information is passed on to our product development team. Have a lovely day! Thanks Laura

Posted 3 years ago

“Tonia Wilson our contact has been amazing in ensuring my Btec management students have their suits for a VIP event , she even hand delivered one dress so that we had it in time ! She is an amazing attribute to the business ! Thank you”

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Posted 3 years ago

Hi Maxene Thank you very much for leaving us this 5 star review. I will make sure this has been passed on to Tonia to see. She will be very happy to hear this! Kind Regards Laura

Posted 3 years ago

Salonwear Direct is rated 4.2 based on 784 reviews