Salonwear Direct Reviews

Name: Salonwear Direct
Address: 14 Buslingthorpe Green, Meanwood, Leeds
Rating: 4.23

4.2 Rating 784 Reviews

79 %

of reviewers recommend Salonwear Direct

4.2

Based on 784 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

+44(0) 113 237 9010

Email:

info@salonweardirect.co.uk

Location:

14 Buslingthorpe Green, Meanwood
Leeds
LS7 2HG

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Salonwear Direct 5 star review on 27th March 2023

Angelika Cholewinska

Salonwear Direct 5 star review on 24th June 2022

Anonymous

Salonwear Direct 5 star review on 22nd March 2021

Dave Harper

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality product. Extremely efficient service and delivery. Delivered next day following dispatch. Communication with Tonia was excellent. Would highly recommended this company.”

Helpful Report

Posted 3 years ago

Hello, I am glad to hear that you are happy with our products and our service. Hope you have a lovely day. Laura

Posted 3 years ago

“Colour true to that shown in the pictures. Sizing appears true and washes well (doesn't appear to have shrunk in the wash). Trousers are a good length and being raw edged means that you have the right length for you. Good value for money.”

Helpful Report

Posted 3 years ago

Hi Kate I'm glad to hear you are happy with your order and thank you for taking your time to leave us a review. Thanks Laura

Posted 3 years ago

“Very helpful no trouble at all booked over the phone sent item back lady I spoke with was very professional and polite thank you would come back again 😊”

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Posted 3 years ago

Hi Lisa Thanks for the lovely feedback and I am glad to hear you will shop with us again. Have a lovely day! Laura

Posted 3 years ago

“Tonia Wilson was very helpful and very efficient.”

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Posted 3 years ago

Hello, Thank you for your lovely review. Kind Regards Laura

Posted 3 years ago

“Super helpful customer service! Tonia was friendly ,helpful and Quick responded!”

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Posted 3 years ago

Hello Jen, glad to hear we could be of help! Have a lovely day. Thank you, Marina x

Posted 3 years ago

“Great service, arrived when they said they would - ordered two tunics - one had to be returned as was too small - received e mail to say money had been refunded. Will definitely order through them again.”

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Posted 3 years ago

Hello Nicola, glad you loved our service and happy that we could help! Have a lovely day. Thanks, Marina x

Posted 3 years ago

“I purchased 2 size, 12, red assymettric heart design tunic. These were too small. I am a size 10 in normal clothes but these were far too small, even though I purchased a bigger size. I was going to send them back and swap for a size 14 but was told that I would have to pay full price as the discount offer had ended. So I now have 2 tunics I can't use for work.”

Helpful Report

Posted 3 years ago

“Prompt delivery. Item as descibed”

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Posted 3 years ago

Hi Julie, thanks for the lovely review. Glad you loved our service! Have a good day. Thanks, Marina x

Posted 3 years ago

“Very friendly helped me would recommend and would go to them again staff very polite as well 😊”

Helpful Report

Posted 3 years ago

Hi Lisa, thanks for your custom! Glad we were of help. Have a lovely day. Thanks, Marina x

Posted 3 years ago

“Great customer service from Tonia - really friendly and helpful”

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Posted 3 years ago

Hey Elly! That's fab to hear! Thanks you for the lovely feedback. Have a great day! Thanks, Jenna x

Posted 3 years ago

“I am currently waiting to hear about an order that has went missing and although it is frustrating Tonia at Salon wear has been quick and very nice to chat with. Hopefully I get sorted soon”

Helpful Report

Posted 3 years ago

Hello Dianne, thank you for letting us know! Hopefully this has been resolved now? If not, please let us know asap, we're always happy to help. We hope you have a lovely day! Thanks, Jenna x

Posted 3 years ago

“My dresses arrived within the advised time, they are fantastic quality, we have now ordered another 2 dresses for our other team members. I ordered UK size 10 they are definitely a generous fit.”

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Posted 3 years ago

Hi Rachel, that's fab to hear! I bet you all look amazing! Thanks for the lovely feedback and I hope you have a wonderful day! Thanks, Jenna x

Posted 3 years ago

“Lovely fit of Tunics”

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Posted 3 years ago

Hello Irene, this is fab to hear! Thanks for the lovely feedback, have a nice day! Thanks - Jenna x

Posted 3 years ago

“Matched size to another tunic I had bought and this one was massive.paid return postage.also paid for postage to order it so all in all ..paid out almost £10 ..pretty steep loss if something doesnt fit and needs to be returned.”

Helpful Report

Posted 3 years ago

Hi Kym, sorry to hear this! If you had told us your item was faulty we would have happily covered the costs of your return. Contact us on customerservices@salonweardirect.co.uk and we'd be happy to resolve this for you :) Thanks, Jenna x

Posted 3 years ago

“It was good”

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Posted 3 years ago

That's great to hear! We hope you have a lovely day! Thanks, Jenna x

Posted 3 years ago

“I ordered from your website and was a little worried as I hadn’t received an email to confirm my order. I spoke to a lady on your chat who was very polite, helpful and friendly called Tonia Wilson. Who I must say is a credit to your company and has gone above and beyond to re-assure me as a customer, emailed me the next day to confirm my order had gone through successfully. There should be more people like Tonia exactly the type of person every customer would be very pleased with, thanks again!”

Helpful Report

Posted 3 years ago

Hi Claire, thank you for such lovely feedback. I am very glad Tonia could manage to sort everything for you :) Just let us know if you need absolutely anything else. Have a fab day! Thanks, Jenna x

Posted 3 years ago

“Very good customer service, Jenna dealt with me and was very accommodating”

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Posted 3 years ago

Hi Megan, that's great news! Thank you so much for the lovely feedback, always happy to help! Have a great day! Thanks, Jenna x

Posted 3 years ago

“Size wasn't actual of what I am expecting”

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Posted 3 years ago

Hey there, sorry to hear this! We have a sizing guide on our website for you, if this helps you with our sizing :) You can always return these and we'd be more than happy to exchange them for you! Have a nice day! Thanks, Jenna x

Posted 3 years ago

“Great service and kept me updated”

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Posted 3 years ago

Hey there! That's fab, thanks for the feedback. Have a great day! Thanks, Jenna x

Posted 3 years ago

“Nice but oversized for a S and M size in my opinion, I have to return them.”

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Posted 3 years ago

Hey Monica, sorry to hear this! We have a sizing guide on our website for you, if this helps you with our sizing :) You can always return these and we'd be more than happy to exchange them for you! Have a nice day! Thanks, Jenna x

Posted 3 years ago

Salonwear Direct is rated 4.2 based on 784 reviews