Salonwear Direct Reviews

Name: Salonwear Direct
Address: 14 Buslingthorpe Green, Meanwood, Leeds
Rating: 4.23

4.2 Rating 784 Reviews

79 %

of reviewers recommend Salonwear Direct

4.2

Based on 784 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

+44(0) 113 237 9010

Email:

info@salonweardirect.co.uk

Location:

14 Buslingthorpe Green, Meanwood
Leeds
LS7 2HG

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Salonwear Direct 5 star review on 27th March 2023

Angelika Cholewinska

Salonwear Direct 5 star review on 24th June 2022

Anonymous

Salonwear Direct 5 star review on 22nd March 2021

Dave Harper

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fits perfectly”

Helpful Report

Posted 3 years ago

Hi Gulay, Thank you for your feedback! We are glad to hear our new sizing works :) -Pat x

Posted 3 years ago

“Jenna Freeman at Salon wear direct has gone above and beyond to help get out my replacement tunics on time for my salon grand opening as I had ordered wrong sizes - very helpful and would use this shop over and over again as the customer service is brilliant!”

Helpful Report

Posted 3 years ago

Hi Deanah, Thank you for your review! I have passed this on to Jenna and she was thrilled to help. We appreciate you taking your time and leaving this feedback. Any issues in the future please contact us :) -Pat x

Posted 3 years ago

“Quick delivery and exactly as described”

Helpful Report

Posted 3 years ago

Hi , Thank you for your review! We appreciate it ! -Pat x

Posted 3 years ago

“I thought that their prices where very good - and the sizing is accurate too. My dress is very comfy and the fabric is good quality - definitely recommend!”

Helpful Report

Posted 3 years ago

HI , Thank you for your feedback ! We love to hear customers loving the fabric and that they feel comfortable in them ! We appreciate this! -Patricia

Posted 3 years ago

“Jenna is a great addition to the team. Resolved my issue and was polite and courteous. I’ve not received my items yet, so can’t comment on them.”

Helpful Report

Posted 3 years ago

Hi Caroline, Thank you for mentioning Jenna in your review! I have passed it on to her and she was happy to help. As soon as you receive your items and you have any issues please do not hesitate to contact us. We are more than happy to hep with any queries :) -Patricia

Posted 3 years ago

“Tunics are lovely wash and dry well without ironing that’s always a result! Just knocked a star off as I think they’re a bit expensive but having said that I would buy again!”

Helpful Report

Posted 3 years ago

Hi Caroline , Thank you for your feedback ! We are happy to hear you love the products! We will try to improve and get you the best prices there are on our websites :) -Patricia x

Posted 3 years ago

“Delighted with the service and quality of tunic, have put another order through already! Would recommend”

Helpful Report

Posted 3 years ago

Hi Siobhan, Thank you for your review! It is great to hear that you have received great customer service and that we are improving! If you need any help in future please do not hesitate to contact us :) -Pat x

Posted 3 years ago

“I contacted the company as had been waiting for a product to come in stock. Sadly the reply was that the item was a discontinued item, although I was over the moon when I was told that they had looked through their stock and had found me one. Well done Jenna Freeman for going over and above with customer service, Keep it up!!”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review! I have passed this on to Jenna and she was happy that she could help ! We appreciate the feedback which will help us improve even more! If there is anything else we can help with in the future please do not hesitate to contact us. -Patricia x

Posted 3 years ago

“Jenna has been amazing, so helpful with my order. Thank you.”

Helpful Report

Posted 3 years ago

Hi Holly Thank you for your review, we are pleased you had a good customer experience. If you need anyhing else, please don't hesitate to contact us. Tonia

Posted 3 years ago

“The sizes are not accurate and it took nearly 3 weeks to arrive”

Helpful Report

Posted 3 years ago

Hey there, we are really sorry to hear this. If there is anything we can do to help, please do let us know and we'd be happy to put this right for you :) Many thanks, Jenna x

Posted 3 years ago

“Hi I would like to thank Simren from Salonwear for going above and beyond to sort out my exchange today nothing was to much trouble. She was so helpful and even rang me back to confirm that everything was sorted. Always love Salonwear tunics.”

Helpful Report

Posted 3 years ago

Hi Margie, Thank you for your review ! I have passed this on to Sim and she was thrilled to hear the kind words :) We are glad you had amazing experience ! -Patricia x

Posted 3 years ago

“They did not fit me correctly even thou the uniform That I am currently wearing is the same size from this brand . Would like to have more lose fitted trousers to work in when doing holistic massage , not scrubs thou , so be great to introduce a lose fit , as all very fitted , and also in cotton some matching suits . I found customer services to be very helpful and would love to re order again if they bring in a lose fitted trousers”

Helpful Report

Posted 3 years ago

Hi , Thank you so much for your review! This will help us improve :) We will let you know when we do offer much looser trousers. Pat x

Posted 3 years ago

“good choice of styles, good value. Sizing can be variable across styles”

Helpful Report

Posted 3 years ago

Thank you for your review Tracey! We are glad that you like our garments and value! We appreciate this ! -Pat x

Posted 3 years ago

“Great product . Fits well, exactly as ordered but took a while to come.”

Helpful Report

Posted 3 years ago

Hi Annie, Thank you for your review! We do appreciate it ! We do apologise for the slight delay with the delivery of the garments. We will try our best to improve this! -Patricia x

Posted 3 years ago

“Shame their not longer in length, you would sell more.”

Helpful Report

Posted 3 years ago

Hi I am unsure which item you purchased but we do sell the Finesse/Sasha tunic which is approxomately 33" in length. If you would like to discuss this further, please feel free to contact our cusotmer service team - customerservices@salonweardirect.co.uk Kind regards. Tonia

Posted 3 years ago

“I still haven’t received my parcel and have contacted yous”

Helpful Report

Posted 3 years ago

Hi Nicola I am sorry you have not yet received your order. I have had a look at the notes on our system and can see that one of our team have been in touch to inform you that the parcel was lost in transit with the international courier. I can confirm that a replacement order has been processed for you and will be dispatched in the next 24 hours. Kind Regards Laura

Posted 3 years ago

“Thank you, great service, competitive prices for products purchased.”

Helpful Report

Posted 3 years ago

Hi Steve, Thank you for your feedback ! We appreciate it ! -Pat x

Posted 3 years ago

“Very pleased with my purchase however the tunics I bought were slightly more fitted than my previous order of a different style.”

Helpful Report

Posted 3 years ago

Hello Nicola, glad to hear you liked them and were happy with our product! Some styles are a little more fitted than others :) Thanks so much, Jenna x

Posted 3 years ago

“Out of stock I have to wait for 2 months ☹️”

Helpful Report

Posted 3 years ago

Hi Houda I am sorry the tunics you ordered are now out of stock. We have been experiencing high volume of orders. Our customer service team would be more than happy to help you find an alternative option. If you do require this, please email us at customerservices@salonweardirect.co.uk. Kind Regards Laura

Posted 3 years ago

“Horrible service. I really love your products but it’s impossible to buy from you guys! Prodoucts are always out of stock. You ship to the wrong address. Super long waiting to receive any package.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. Unfortunately we are experiencing some delays with International deliveries at customs due to Brexit. With regards to stock, we do have options where we can arrange stock holding agreements if this is something you would be interested in. If you would like to discuss this further, please email us at orders@salonweardirect.co.uk or you can call us on +44 113 2379024. Kind Regards Laura

Posted 3 years ago

Salonwear Direct is rated 4.2 based on 784 reviews