Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,364 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

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Metrics

1.2

Based on 4,364 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 26th November 2024

Gwen Phillips

Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

457

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been regular customer but my recent experience with service centre has been pathetic I purchased S 20 ultra eleven months back and during lockdown it automatically switched off and couldn't switch on and as I required certain prescription n contact due to covid I tried to open cover but stopped knowing it can't be opened and contacted service centre they straight away said they will charge 28000 although being in warranty period then contacted customer service and they inspite of telling my situation they behaved inhuman and the solution they provided is just so unjustified and biased keeping only the company in view .will never ever buy samsung .don't buy as they have very bad after sale service they are charging me for motherboard which clearly is the internal problem but putting the blame and loss due to their fault on customer.”

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Posted 3 years ago

“I have to say that I switched to Samsung many years ago as I loved the phablet experience the early notes provided. I jumped ship from the iPhone and I haven't looked back, until............ I made the mistake of using samsung.com's guarnateed trade in program to buy the z fold 2. My note 10+ was a mere year old and I babied that thing. Not a scratch on it and I was able to safely place it back in the originally packaging in pristine condition. I even took pictures of it to enure I noted its perfect condition. (FYI - I am a 50 year old woman that takes care of her phones) Anyway - I"m concvinced it's just a ploy to get you to spend more money on a newer model. I don't think they actually intend to give you the full trade in value, but after you go through the hassle of mailing in your old phone and already purchased the new phone you don't want to yet again go through the hassle of sending the new phone back and getting your old phone. Not when they jerked me around with a like new phone - that I bought from them a year before by the way. I have bought three phones, mulitiple earbuds and a samsung watch directly from Samsung.com. NEVER AGAIN. As a matter of fact - I just bought two new iphones for my daughters who are about to turn 14 - which is the age we allow cell phones in our home. The next time I need a phone - it will more than likely be an iphone. The sad part is that it's not because of the cell phone itself but because of the way Samsung treated me (promised money then found a way not to give it to me). I was loyal until they screwed me over. I switched from iphones over 10 years ago and now I guess I am switching back. Goodbye Samsung.”

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Posted 3 years ago

“terrible and worst! i never saw any ignorant,disrespect agents they are not listening they dont care whatever you say they not offering any solution and they talking lie..Dont waste your time jump to iphone is better”

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Posted 3 years ago

“In December of 2020 I contacted Samsung directly to make sure I but the correct television. I wanted a TV that was compatible with MLB. The Samsung Customer Service person recommended a television and assured me that it was compatible with the MLB channel. Turns out he was wrong! I called Samsung to return the TV and buy another one and was told it's too late, it's past the return period. I could not test the tv app because the baseball season did not start until April of 2021. So even tho the sales person gave me the wrong information I'm stuck with this TV. ( I kept a copy of the conversation) Samsung does not value their customers, so I would not buy any of their products, because they lie and don't really care. There are a ton of stories just like mine on the internet.”

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Posted 3 years ago

“Worst customer service, techs have no clue just reading a script. Spent 23 minutes (before I just hung up) with zero progress. Will never buy a Samsung product again.”

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Posted 3 years ago

“DON'T BUY A SAMSUNG PRODUCT I'm writing about a Samsung range that I purchased 6 years ago. Last March (2020), one of the burner switches on the cook-top no longer worked, so I had to get it repaired. Three months later, another burner switch went and had to get that one repaired as well. Total cost - over $600. October of 2020, (Thanksgiving), I didn't understand why my 15 lb turkey was taking so long to bake. I decided to adjust the oven temperature, only to discover that the sensor was not working correctly and the oven temp read 212 Degrees, instead of 325 Degrees. I had the "Samsung recommended" repair service take a look and the repair person said I needed new sensors & a new Mother board. Total (over $650). The next day, after baking cookies, the oven was still not repaired - the same problem existed. The people at the service repair place "Totem Appliance" were excellent. They sent another repair person out and he determined that the oven is unrepairable. The repair person sent the report into Samsung, but it fell on deaf ears. I called Samsung to ask for my money back on the parts & labour, but they said there's nothing they can do. I continued to try to contact Samsung, but with much difficulty. The one person I was initially dealing with via e-mail, just stopped responding. Here's what I have to say about Samsung... Their Customer Support should be called NON Customer Support. I wasn't asking for a new range - I was only asking for my money to be reimbursed back to me (for the oven non-repair) . I will never, ever buy another Samsung product & I advise those who are buying something from Samsung to be "buyer beware". Very disappointed in their NON-service. Frankly...horrible customer service.”

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Posted 3 years ago

“I bought all new appliances from best buy all Samsung black stainless steel very pretty to look at BUT JUNK TO USE!!!! I have had my dishwasher replaced 4 times and fixed multiple times my four door refrigerator replaced because The icemaker never worked in the first one my stove has had to have 2 burners replaced now the front one has went out my first microwave caught on fire while popping popcorn Best buy has never completely resolved any of these problems I am so frustrated I just need to invest in different appliances. The coating has came off in several places I googled how to care for the black stainless steel just mild soap and water well thats what is used and I have it peeling off of my appliances I would never recommend buying Samsung”

Helpful Report

Posted 3 years ago

“horrible service for replacing my phone under warranty while traveling away from home. Took 10 days for a replacement and I had to pay to ship it home from place you sent me to for repair and analysis of the phone.”

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Posted 3 years ago

“STAY AWAY FROM THIS SAMSUNG!!!! I never knew how bad their customer service was until now. i have been dealing with them on a defective phone since 12/20/20 and today is 05/20/21 and i have still not received my refund. they assign a rep that is useless apparently they have no info its like a scam every day i call in and he makes some random information up today a month later he claims the check was sent out a month ago and USPS is delayed in which is NOT true at all he cant even provide me with a tracking for my check!!! BBB is involved as well save yourself a headache! too many good companies with great customer service who care about their customers unlike Samsung.”

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Posted 3 years ago

“The lies they tell!!! Traded an Iphone11 for an S21 and everything was good until I was told that the iPhone was not in the condition that I claimed it to be in. Pics were sent. Nothing was wrong with the phone. Now they are trying to take $150 out of my paypal account or give me the phone that was either damaged in transit or swapped out for the perfectly fine phone that I sent in. I will never ever again buy a phone from samsung.com. I'm done....”

Helpful Report

Posted 3 years ago

“I just had THE WORST experience with Samsung. I have been a customer for 20 years, typically getting my Samsung products via Verizon and have had no issues. This time I decided to purchase directly through Samsung when they offered a trade in program for cracked phones. I filled out the paperwork, received my new device, and sent in my old device as pee their specific instructions (factory reset). Two weeks later I received and email stating that my phone did not meet the criteria and they would be charging me the remaining balance I would have gotten off for the phone. They said it didn't turn on and wasn't factory reset. Interesting they could find that without turning it on. They gave the option to have it sent back to me which I did. Today I got my phone with NO SIM CARD. Amazingly it turned on and the first message I received was the no SIM warning. I called customer service and was told they would do an investigating to find out why the SIM was taken out and attempt to find it. I obviously was not happy about that. First, the people checking the phone lied about it not working, now they stole from me! I asked to be transferred to a supervisor who told me that the SIM card was an accessory and they are able to keep any accessories sent in with the phone. An ACCESSORY?!?!? My phone literally say it will not work without a SIM card. I am furious. I will never buy another Samsung! Be ware!”

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Posted 3 years ago

“A Samsung representative, identifying herself as Kelsey, informed me that Samsung would repair my refrigerator door after investigating the correspondence that took place between another Samsung representative, Lyka, who used a 864-249-5454 telephone number to have my wife and I send her images of the damaged refrigerator door caused by her advice for us to use rubbing alcohol and other solutions on Thursday, April 22. Kelsey informed my wife and I that Samsung would repair the refrigerator door because of this situation on Friday, April 23, providing us with the ticket number 4159123963. Below are evidence of both correspondences. However, at the expense of our frustration, Samsung decided to renege on this decision, stating our problem caused by the company is a “cosmetic issue” and they are not liable. Yet this “cosmetic issue” was caused by them, with representatives acknowledging so to the point that Samsung set up a ticket number to have someone repair the door. If Samsung has any integrity, they would fulfill their original decision and fix my door, which they damaged. This is the first time in my life that a business admits damaging a product bought by a customer and refusing to repair the damage. This act is highly unprofessional and establishes a lack of confidence by the company. I am extremely disappointed.”

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Posted 3 years ago

“Never buy Samsung. I bought a Samsung phone note 20 ultra. They broke my phone while fixing it, didn’t even call me to tell me, just replaced the cracked back and sent it back like it was no big deal but with a repair statement telling me the back was cracked during the repair process. That’s how I knew what happened. I was upset that they just replaced the back instead of replacing the whole phone because if it was me who broke it then they would take me off the warranty completely saying that there might now be internal damage to the phone but when they do it, they don’t need to tell you about it and just try to sweep it under the rug. When I called to complain why they didn’t replace my phone with a new one if they damaged it in their possession and they just bullied me and told me that they would not replace it and I had no other choices. They also outsource their customer service employees and pay them likely less than $1 per hour (most are in the Philppines and I lived in the Philippines for two years and was offered to be an online English teacher there for $1.50 an hour and that’s supposedly a high wage for me as a native English speaker). The representatives while polite have no idea how to help you, each one tells you something different and they don’t listen with detail to what your issues are so it’s a very frustrating process. And every time I called I was connected to a new person that I had to keep re explaining my problem to and each one either offered a different solution or offered nothing at all. They say press one to review the representative after the call but I was never directed to review anyone until I mentioned it to them and they sent me an email to review just one of the at least 10 different calls and representatives I spoke with. It was an outrageous and exhausting process all together. They charge you $1300 for a phone and invest nothing back into you and try to save by cutting corners and cheat you out of your rights and money. Very bad.”

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Posted 3 years ago

“do not buy Samsung Products, Specially (refrigerators). Bought one in February and it lasted 3 month. has take all this time 5/18 and I still do not have my refund. All they do is delay the process and not give you an answer. 28 cft three door refrigerators break and Samsung does not have anyone that can help with changing the compressor. Do not expect a quick fix to your problem. They will simply not action it being a major appliance.”

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Posted 3 years ago

“Samsung water wall dishwasher had multiple issues and is now scrap metal at less then 3 years old. Absolute junk! Samsung Chef Collection duel fuel range. Over $3500 and will not hold temperature. Multiple service calls and parts replaced and still drops heat by more than 100 degrees. You have to manually adjust temp to get it to heat back up. Absolute junk! Samsung 4 door fridge. Ice maker freezes up constantly and requires hours of defrosting and hours of headaches. Samsung is in the middle of a lawsuit about this very known issue and are no help on the phone. Absolute junk! I will never support Samsung again because of the junk appliances they put their name on. Save yourself a lot of stress and try a different brand. Do your research if you don’t believe me.”

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Posted 3 years ago

“If you want a Samsung product dont buy direct 100% waste of time ordered a £700 tablet waited 2 weeks for the delivery date chased them for an update to be told it was on back order and couldn't give a delivery date would not use them or recommend support is little to no help a Indian call center working off a basic script and could not provide any information on the order worst company to order tech from hands down.”

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Posted 3 years ago

“I am a big advocate of buying Samsung electronics that's all I have in my house I made the mistake and bought a Samsung refrigerator thinking I love Samsung why would I not start buying Samsung appliances and now I have it serviced probably about four times and every time the guy comes he tells me that I should just throw the refrigerator out I'm not impressed with the appliance end of Samsung my refrigerator freezes every month and I have to defrost it and take all my food outs and put it into coolers so it does not spoil I'm very sad to say that I will probably not going to buy another Samsung appliance in my life it was supposed to be a really nice refrigerator stainless steel with the bottom freezer on it and it takes a lot to defrost this thing out I've paid over $400 and watching the guys come and fix it so I can learn how to fix it myself I've done in a few times except when I do it I have to take everything out and leave the refrigerator sit for 3 days working defrost this is not cool I love Samsung until I own one of their appliances”

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Posted 3 years ago

“I wish I could give them negative stars because 1 star is way too much. I bought my Samsung cell phone from Xfinity. When I tried to redeem the $100 rebate it was a nightmare. Called them a dozen times; they were either non-English speaking or call was disconnected. When I went to their site to order products for the $100 it gave me a higher price, almost double. After a lot of wasted phone calls and emails I ordered the products as one agent assured me they would escalate the issue and prices would be adjusted. I never received the products & got charged $115 on my credit card. Disputed the charge... Samsung fought back and denied the charge back. I don't know what to do next. It's ridiculous to overpay for something I didn't receive. Samsung customer service is a joke. Never again will I buy any of their products!”

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Posted 3 years ago

“The worst experience I have ever had!!!!! There is no support!!! It is a gimmick!! Several times I have tried to call get transferred to Korea can't speak to a UK assistant!! Use the excuse of working from home and cut your call!!! Several times I've tried to chase my order and they say can't recognise or not eligible and when quering the cut the phone off!!! Even though they have taken my money!!!! When I had received my order it was left in the garden in plane sight for anybody to take!!!!!! Not received any of the gifts I was eligible for!!!!!! The staff you do speak to are so unhelpful and illiterate a script!!! The company is pathetic!!!!!! Very DISAPPOINTED!!!!!! SHOULD NEVER HAVE CHANGED MY PROVIDER AND STUCK WITH CAREPHONE AS NEVER HAD SUCH BAD CUSTOMER SERVICE FROM THEM!!!! HONESTLY DON'T GET INTRIGUED BY THEIR DEALS AS THEY ARE FALSE AND END UP TAKING MIRE MONEY FROM YOUR ACCOUNT AND WHEN QUERYING IT THEY READ A SCRIPT AND NOT ANSWER YOUR QUESTIONS!!!!”

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Posted 3 years ago

“wanted a receipt(which was on the phone non accessable due to phone screen being damaged) for a non warranty repair my phone screen was damaged which wouldve cost £279 odd the denied to fix the phone stating it was stolen, i asked them to check my warranty registration against my name, address, email, to which they were like u can buy a new phone🤨 are u stupid Samsung its the latest phone Note 20 diabolical service am going back to a apple phones sam stung me horrible company.”

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Posted 3 years ago

Samsung is rated 1.2 based on 4,364 reviews