Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,366 Reviews

5 %

of reviewers recommend Samsung

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Metrics

1.2

Based on 4,366 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 26th November 2024

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Samsung 5 star review on 12th November 2024

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Samsung 1 star review on 9th November 2024

Gerald

457

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What has not gone wrong. Samsung customer service is on par with making a deal with he devil and not reading the fine print. I purchased the Samsung Galaxy Fold 2 Thom Browne edition and care plus subscription to protect my investment. I got bumped and took a tumble down some stairs and the phone got broke. When I called premium care they helped me set up a claim and then I was told if I do not hear anything back from them to call. then they tell me my IMEI number doesn't match the model number that it is listed as a z flip. I am on day 11 of bouncing back and forth to get my phone fixed between Samsung and Samsung premium care which is serviced by Asurion. Worst customer service experience of my life. If I could throw this phone through the front window of Samsung corporate then I would. I will never purchase another Samsung product again.”

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Posted 3 years ago

“I am having a very difficult time and a terrible experience with Samsung S20 that I bought just 2 months ago. The speakers of the phone were screeching on every call. I also had this weird noise every time I recorded a video. This was a manufacturing defect and has caused me a lot of trouble. And now the phone has started heating up. I will never purchase another Samung product again!”

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Posted 3 years ago

“Addition to my review: “I received compensation for this review but the review is my own”.*”

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Posted 3 years ago

“We bought an electric range model NE63T8511SS/AA with air fry feature on Nov 22, 2020 - received it on Nov 27, 2020. We like the range very much so far specially the air fry feature which we used few times.”

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Posted 3 years ago

“Not happy with the all process to get my phone fixed for a manufacturer fault. I won’t be getting anything from Samsung again your repair department and customer service is very poor”

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Posted 3 years ago

“Returns or jacked up they still owe me 377.60 and they keep saying sorry we will send it and never do.”

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Posted 3 years ago

“Samsung and carriers conspire to force you to buy from the carrier a phone at 10X the price at unlocked phone seller. Your unlocked phone will be throttled, locked out of use when at 3 bars, no wifi calling, no updates, no tech support, and no one to discuss the fraud and hit of this WITH FCC guidelines. If you complain online about ATT you will also receive bully based responses. Do NOT even consider purchasing a Samsung phone!”

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Posted 3 years ago

“Samsung products are good, but their customer service is the worst. Avoid talking to Rose Mary, emp no. 538401702. The most headstrong representative i talked to. Does not resolve the issue or give to her manager. I bought Note 20 and it did not come with head phones. When i called them they said the head phones are not sent with phone and they gave the headphones if customer requested until Dec 4 2020.After that they stopped giving. I bought the phone before dec 4 on nov 22. Customer service is not taking the order.”

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Posted 3 years ago

“if i could take stars away i would. i dont even wanna give one star. i had 2 people over the phone hang up on me and the robot message is just the helpful thing in life. the message people couldnt help bc of restrictions. SO IF U HAVE PROBLEMS DONT BOTHER REACHING OUT EVER, bc you will want to kill someone by the end of it. The people who work forsamsung cant even tell u how to fix there products. You guys suck fuckin do better.”

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Posted 3 years ago

“Samsung customer service SUCKS!!! I needed help in getting my account cleared and they had me call 3 different numbers and each representative kept passing the buck... after two hours and gave up. I'm buying an iphone! They are horrible!. Buyer beware!!! Go elsewhere! I'll ne er purchase from them again! Just AWFUL!!!!!”

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Posted 3 years ago

“Got the Samsung Galaxy S20 FE (Exynos). After 1 month, the power button fell off. Ridiculous battery lifetime and overheating CPU when doing basic things. I'm very disappointed and wil never buy Samsung products again.”

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Posted 3 years ago

“The last time you updated my phone some icons that I was very fond of no longer would work you said they was too old you can't work with previous icons that did work that's sad don't say much for you and I no longer could transfer pictures that I have taken to my SD card I no longer could move my personal information and files to where I wanted them you said you would make things better not so you made things worse you took away my control of my phone you may have made this product but I was the one that bought it and I'm the one that owns it. I no longer trust you or trust you updates and this phone has not been that good of a phone Samsung once made good products but my opinion and many other people's opinion is that your products are no longer any good. I will no longer buy anything made by Samsung Samsung if anyone asked me my opinion I will advise them not to purchase your products. I have bought household appliances since I've had this phone been because of a way things have worked I bypassed your products cuz I no longer trust them.”

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Posted 3 years ago

“RF26HFENDSL French Door Fridge. I expect fridges to have a reasonably long life. My fridge, bought in Sept of 2016 is not one of those fridges that will have a long life. The design is great, I really like the french door design and the fact it is a bottom mount freezer. It would be even better if it worked!! I know, it's four years old, but we bought it brand new and I was really hoping for a long life with this machine. What is wrong? Well, the digital display stopped working and there is a bunch of water pooling under the crisper compartments. The water accumulation has to be removed about once a week, otherwise it builds up so much it leaks out the door. Online and phone "help centre" tried some re-boot processes, but that did not work. So we made a request at the beginning of November 2020 for a technician. It is now Dec 26 and we are still waiting. Actually we were still waiting, we called back and cancelled the request. We will just get a local fridge repair guy to look at it. If I was Samsung, I would give some serious consideration to renaming their Service Centre to maybe something like just The Centre, because waiting almost two months for a call back isn't service.”

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Posted 3 years ago

“Bought a $300 m.2 and it doesnt come with a screw to secure it. Well done samsung, well done.”

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Posted 3 years ago

“Not impressed with their turn around processing and funds claiming time i must confess but I'm happy with the way corasource.com helped me recover my money after i had fallen victim to an online scam, it was such a wonderful relief as I would have ran into a huge debt, Thanks be to God and Corasource. Pst Matthew”

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Posted 3 years ago

“It's been frustrating all way round. Starting with their incompetent customer service people to their stupid policies that don't make the slightest sense. One pray your order goes well, then you will be good to go..if anything goes wrong, you are DOOMED! And I mean totally TOTALLY DOOMED. I bought a note 20 5g came with scratches, I had already shipped my trade in device I called fora replacement/exchange I was told I'm sorry you will need to go order a new phone then return the damaged one. I went ahead and did that, my second phone arrives and I realize it's not fullyncompatible with my network this is where hell broke loose. They went ahead and approved my device for an exchange with a promise to price match. When my device arrived and called for the price match, I was told I'm sorry but we can't price match because of something called sku. Not sure what that is. Now this is where I'm stuck. With one customer care person telling you different things from another one. They will transfer you back and forth 1500 times and each person will have a different response. Before you buy do your research or just go to retailer where you know someone got your back. Else stay away!”

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Posted 3 years ago

“Service is very third class”

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Posted 3 years ago

“Samsung apparently doesn't know when they ship or if they've shipped their product. I ordered a tv and on the 16th, said it shipped and would be delivered on the 23rd. I checked the tracking on AGS and it said it was never picked up. Samsung couldn't tell me if it had actually shipped and to wait until the 24th because by some magical ways the tv might show up. I called in the 24th to talk with their "customer service" for the 3rd and 4th time. They gave some bs excuse that they would have to cancel my order because it was lost in transit (even though AGS said they never got it). They offered some $100 bs credit for the inconvenience, then I had to argue and got another credit, but after I have to reorder and actually receive the product. Their customer service is a joke and the company is garbage. I will never order from them again. I will go to a third part seller if I even decide to purchase their products again. They honestly don't care if the customer is put out by their mistakes and will not resolve. Now I have to wait for 3-4 business days before my credit shows back up.”

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Posted 3 years ago

“Worst experience with Nandilath and Samsung. Do not register for extended warranty from Nandilath for Samsung Products. I had the worst experience on purchase of a Samsung Washing Machine from them. Bought the washing Machine for Rs.27000/- and paid additional Rs.2000/- for extended warrantee. The machine got damaged just 3 weeks before expiry of the extended warranty and I have registered with the Samsung for service. The engineer attended and told he has ordered the parts and the dealer will provide the cost of repair since it is in warrantee period. But the company closed the case without informing me after 6 days and I was waiting for the service. Again contracted the Engineer,and reminded that warrantee period ends and he told nothing to worry as the case registered in warrantee period. Now they are telling that warrantee period is over and have to pay Rs.4440/- for repair. Company telling that they couldn't contact Nandilath and Nandilath telling that they contacted and employee who has left dealer. Anyway customer is at loss for the blue game between company and dealer. It is really sad the note that the so called reputed company like Samsung Customer Care has closed a case without settling my grievance and without informing me before closing the case. Talked with both dealer and company, the blame game continues. So bad that the product costing Rs.27000/- has gone wrong even before 4: years of Service. Go for another product and another dealer, so that this experience will not be there for you.”

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Posted 3 years ago

“Got a Samsung A51 that lasted for 3 months. Didn't have a scratch, never fell, never got wet, never nothing. Apparently contact with oxygen damages it. With no phone for holidays and in complete lockdown I'm out of reach from anyone. Needless to say Samsung doesn't exist for me from here on.”

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Posted 3 years ago

Samsung is rated 1.2 based on 4,366 reviews