Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,362 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,362 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 26th November 2024

Gwen Phillips

Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

457

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a product in the BlackFriday sale. I then received an email telling me I'd asked for a refund and that I wanted to return it. I did not want to return it. This is a con!”

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Posted 2 years ago

“Placed an order on the 19th November only to be told it’s a 14 day wait. Take the day off work as it was an expensive purchase I did not want to go missing. Get a text the day of delivery saying to wait another 16 days by which time I will already be abroad. No help at all from customer service and nobody seems to be able to get the products to arrive ASAP so I can take it with on holiday. Very disappointed. Also don’t outsource calls to Asia, have UK calls dealt with by people in the UK who might be able to solve your issues. Send me products from amazon just get me what I ordered.”

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Posted 2 years ago

“12 YEARS CUSTOMER OF SAMSUNG! I WAS a die hard samsung fan until today over the last 12 years I've spent 11000$ on product between phones and TVs from samsung I recently bought the s21 phone from samsung it took 6 weeks for the phone to come in which wasnt a huge deal but 3 weeks after getting my phone it stopped working altogether so I sent it out for repairs another 3 week wait so I decided to contact Samsung about my problem I was then told they couldn't help me after they gave me the run around for 1 and a half hours Samsung need to be taken down a notch”

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Posted 2 years ago

“very disapointed with samsang service.”

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Posted 2 years ago

“Appalling repair service in Cabot circus today, bordering on criminal. Went in for a screen replacement, was told port was corroded, and it was compulsory to have it fixed for an additional £50, if I wanted screen replaced. Didn't even know I had a port issue. Phone has never been anywhere near water. Imagine whatever coating on the port rubbed off with repeated charger use. Final straw was being told it would take 5 days to complete Walked out at that point. Fed up with samsung, phone was in a samsung own folio case, fell off arm of chair and screen cracked. That was hard to stomach..”

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Posted 2 years ago

“Very Dissapointed with samsung product and services”

Samsung 1 star review on 30th November 2021

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Posted 2 years ago

“So, in my household we have purchased and used 16 samsung products from TVs to cell phones and everything in between. Recently I had a problem with my 65 inch Samsung television. It was under warranty so I called to get it fixed. The first person I spoke to said she couldn't authorize the repair because she said it was not covered due to user abuse(they are saying that I broke it). This is not accurate. My TV has no physical damage to it. Her supervisor said the same thing and then the final person I spoke to wen't even so far as to be rude to me on the phone. As loyal a customer as I have been and never caused any stink at all, I expected to be at least treated with respect and not be told to "piss off" basically. if this is how I am going to be treated, I am never going to buy a samsung product again. This isn't the first problem I've had either. I ordered a brand new refrigerator in 2020 in Febuary. When the delivery guys broght in to my home they damaged both the fridge and my door frame. Now I understand these things happen and the store I bought it from got me a new fridge but didn't get it to me until june. they gave me a generous discount to make it right and to pay for the damage to my house. That was done by the retailer, not samsung. For samsung to treat me this way is insulting. I will never buy another samsung product again. Hamid K.”

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Posted 2 years ago

“I get Worst service by Samsung service. My product within guarantee period,tv stop working in mid . Engineer said display will change within 2 week. When repair engineer come said thier is small scratch in the TV after 1 first engineer visit .so, now display not changed due to physical damage. (WROST SERVICE )......I NEVER PURSHASE SAMSUNG PRODUCT IN MY FUTURE LIFE AND FOR REFERENCE purpose.........”

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Posted 2 years ago

“I am still without the use of my phone that I purchased 1 year ago, because samsung refused to replace the phone that is blacked out, they want me to send the phone in with all my information, BUT I DOn'T TRUST SAMSUNG, if they can be telling bare faced lies while talking to you on the phone, then God knows what they will do with your information. If Samsung repair technician cannot fixed the phone, or if Samsung don't trust them to fix the phone, why then should I take it and leave it at the service center. IS Samsung stealing and selling people's information out of the phones, is that their sole purpose for insisting that you send your phone in for repair? After all they are not in this country, so anything is possible. I don't trust Samsung, they are selling broken phones and ripping off customers by refusing to repair them, they insist that you send the phone in, or leave them at their repair shop. BE CAREFUL WHEN SENDING YOUR PHONES IN TO HAVE THEM ASSESS IT, THEY COULD BE TAKING YOUR INFORMATION AND USING IT. THEY ARE THIEVES and the robot that they have trained as customer service reps. OMG, God have mercy on us. I will never buy any of their broken used products again.”

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Posted 2 years ago

“I bought my Samsung French Door refrigerator with outside dispenser in 2017. The outside water tap went on and could not be stopped until all water was turned off 2 years after purchase. The entire outside unit had to be replaced. Now, 4 years after purchase, the refrigerator has stopped cooling and I have lost hundreds of dollars of food. Thankfully I bought an extended warranty from PC Richards but because of supply chain issues I do not know when or if I will receive a new refrigerator quickly. SHAME SHAME on Samsung and all those who buy their products. Stick to TV's and not refrigerators.”

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Posted 3 years ago

“We bought a Samsung S21 5G Feb 2021. We always buy Apple products but my son wanted to try the Samsung this time. Fast forward 9 months later…All of the sudden the phone won’t work and shows the Sim card needs to be inserted. We got a new one from our cell carrier and it didn’t fix the problem. I ended up sending it to Samsung since it’s under still under manufacture warranty. A few days later received an email with a bill to pay $216 to have my phone fixed since it’s “Out of Warranty”. After 4 calls and a total of approx. 2 hours of frustration because of situation and language barrier, I am told the warranty was voided because of a very small scratch on the screen (this occurred 9 months ago before our screen protector arrived). The phone has worked perfectly fine for 9 months even with a minor scratch. They said the other reason it’s out of warranty is because the sim card reader doesn’t work. Uh Seriously! That’s the purpose I sent the friggin thing in!! Done! I WILL NEVER BUY A SAMSUNG PRODUCT AGAIN!!!!!!!!! I Am so DISGUSTED.”

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Posted 3 years ago

“Ordered new S10 cll phone directly from Samsung. I received a "renewed" or refurbished phone. Every single call I have made has been outsourced. I have requested to speak to someone in my country that may be able to correct the problem but have yet to be connected to anyone that can or will help. I will never purchase a Samsung product again and will continue writing reviews to warn others about their lack of Customer Service. Incidentally, I have purchased over 15 Samsung cellphones over the years, have already switched to another company. I have always known and warned my clients and friends to never purchase Samsung appliances but now I am finally DONE with anything Samsung.”

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Posted 3 years ago

“Samsung are a the biggest scammers on planet earth!! don't buy any products from them!!! they sell damage good to force people to buy parts and don't honor the warranty!!!!! 2 years I been trying for them to fix the fridge I got and they send tens that want to charge 100 for visits plus extra 600-700 to repair while is under warranty!! shame on Samsung scaring people like that”

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Posted 3 years ago

“After trying to order a phone online i received a "failure to process payment" alert after re-trying several more times with my other shipping addresses and a second credit card i was still not able to purchase the phone and receive the black friday discount. Now I have 4 pending payments split between the 2 credit cards one of which has negatively affected my credit. I called customer service twice and both times all they did was cast blame on me for having entered the information incorrectly of been using the wrong internet browser. Neither representative was actually interested in helping the situation but wanted me off the phone as soon as possible. on my second call trying to reach customer service i accepted to leave a review upon completing my chat with them, having clearly expressed my dissatisfaction the representative muted themself and is currently leaving the line going until i hang up so i will not be able to leave the review over the phone. This kind of service is abysmal and a company that allows or more likely encourages this sort of BS deserves to go under in the most spectacular fashion. However this is the real world where justice is an illusion and money reigns supreme and im no one with no ability to affect a goliath company like samsung but I do relish the ability to to say this: Samsung, F*ck you very much for sh*tting on the little guy”

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Posted 3 years ago

“SAMSUNG COMPANY IS A THIEF, RUN RUN RUN, DON"T BUY THEIR PRODUCTS! SAMSUNG is selling bad products and they know that their products and broken and they refused to replace, shady business, leaches, poor customer service, RUDE REPS and managers, not a good company, PERIOD! Phone buy seemed like it was a used phone sold as new, screen does not work, and the refused to replace, started to have problems only 4 months after purchase, screen replaced and 4 months later screen blacked out, they still refused to replace.”

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Posted 3 years ago

“Ordered a Samsung Galaxy watch as a birthday present. Paid extra for delivery before 10.30am. No delivery. Spent half hour on phone. Told it would definitely be with me the next day. Nothing. Another half hour on the phone. Told DPD have lost it. Asked for refund. Told no refund until they have carried out an investigation- up to 5 days. Asked to speak to supervisor. Still on hold wait - 45 minutes now. No phone. No birthday present. No refund. A PATHETIC standard or service.”

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Posted 3 years ago

“Your customer service doesn't know anything about the phone they don't know how to fix my problem I've had this phone less than 6 hours and I'm already Wanting to take it back and replace it with something else it is not Samsung. You guys are done nothing but run me around all day. You don't even offer anything of an apology when you guys are rude. I don't recommend this phone I don't recommend the service I don't recommend this company I think you guys are one of the worst”

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Posted 3 years ago

“Ordered o phone on the Samsung site. 3 days and no delivery. Call customer services. Wait 3/4 hr for a response only to be told black phones are custom made and take 6 weeks for delivery and no you can’t cancel your order!!!!! Absolutely livid”

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Posted 3 years ago

“Plzz dont buy expensive phone of samsung I suffer very much problem when I buy samsung S20 plus So I suggest plzz dont buy samsung product”

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Posted 3 years ago

“Terrible website. Glitchy.”

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Posted 3 years ago

Samsung is rated 1.2 based on 4,362 reviews