Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,362 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

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Metrics

1.2

Based on 4,362 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 26th November 2024

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Samsung 1 star review on 9th November 2024

Gerald

457

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have a z flip for my god daughter. She cracked the screen and it started turning the whole screen black, we never used the warranty and we went into the samsung repair shop July 3rd, they said the warranty ended june 2nd. They would not at all make an exception for the one time discount on screen repair for the z flip that cost $399 to fix plus $100 for labor. Even though the warranty was barely a month over. Way to care about customers. Even the repair place asked if we contacted samsung to see if they would offer an extension since it was literally over a month before. I dislike the entire company now. Used to tell folks to get a galaxy over an iphone, not anymore, I'm minding my business lbs when they say they're going to apple.”

Helpful Report

Posted 3 years ago

“I waited for around 4 months to buy this and when I finally got it, it worked great for a couple of weeks but suddenly stopped responding to the screen anymore. I showed it at the store, they lead me further to the online support for processing the return. I called the customer support next day and they said they can take it back for inspection and will replace it or give some other solution. During the call the representative said that she could not track the serial number or something even after I provided with the images of the packing and the proof of sale, they said that they will ask their supervisor and get back in 3 business days but I did not get any follow up response. After a week when I called again, one of the representative HUNG UP on me in the midst of the conversation. Then the next representative heard me out and said the same things as the first one, I told him that he is just being repetitive but he gave me a lot of assurance that he will get back in three days again but again it was the same thing. Today its been 10 days since last phone call and about a month since first one. There had been no response not even a single email, just phony assurances. For such a big company they have zero customer service and zero values towards their customers. The customer service is way more poor than their product. I used the s pen to teach on my online classes and edit photos for my clients, I told the representatives that how important it is for me to get it fixed because both my businesses directly depend on it and they did not have even a tiny bit of sense of urgency and they just let my complain be ignored due to which I had to suffer losses financially as well. I am very disappointed from the performance of the pen and way more disappointed with the customer service, please think twice before you buy any expensive accessories from this company.”

Helpful Report

Posted 3 years ago

“I purchased this Fridge: RF28HMEDBSR/AA A $4,000 fridge... Should not have lasted only 6 years, not at that price! I have had no name brand refrigerators last longer! The freezer stopped cooling and then the freezer. WE had their tech come in and he said it was one thing, which he couldn't repair, and then they sent another tech out that was qualified in that area and he then said, nope, you can't repair this. It was deemed un-repairable. Something that expensive is broken already. It's not like we abuse it. It just sits there and cools our food. We spoke to that about it and asked why such a "top of the line" fridge would die so soon. "They just don't make them the way they used to. That's about how long you can expect them to last." I am ashamed to say I actually owned a Samsung. I will not purchase another Samsung. I will invest as much time as I can in writing bad reviews for Samsung on every web location I can. Quality is a thing of the past, Samsung is proving this... Don't purchase their stuff. If you do, get ready to deal with customer service...”

Helpful Report

Posted 3 years ago

“My experience with Samsung is horrible. I got defective mobile Galaxy S20 FE and despite hundreds of call and email over months, I didn't get any response.”

Helpful Report

Posted 3 years ago

“We bought a Samsung microwave less than 4 years ago. The plastic part that holds the door handle to the door broke. Our last microwave lasted 15 years. Samsung less than 4. Cheap design. Will I ever purchase a Samsung product again? No way. Never. Other manufactures have much better designs.”

Helpful Report

Posted 3 years ago

“Our fridge died after ten months. Since it was under warranty, we had a tech come out. It took 10 days to get someone out and they couldn’t fix it. We were told a specialist had to come fill the Freon and a scheduler would be in touch. A few days later, we were texted to say we were being offered a refund. I guess they decided it couldn’t be fixed. It took another few days for them to decide we were eligible for the refund. We submitted that today and now they say 1-2 weeks to process and issue the refund. It will be an eCoupon to use at Samsung.com. By the time it arrives and we order a new one, we’ll be without a fridge for six weeks! With a toddler home and a newborn arriving in a matter of weeks, this is less than ideal! When I asked to speak to the refund department about any chance of expediting, I was told that they don’t have a way to contact that department.”

Helpful Report

Posted 3 years ago

“Ordered a Watch 3. For what ever reason the computer cut off the Apt #. As soon as I got the e-receipt I called and was told they couldn't add the apt # until it was shipped. Thinking on it it didn't make sense so I called a second time. I was told the same thing only this time they told me to call them again (a third) time once I got notification it was shipped. So I did. For a third time I called and was told for a thrid time they couldn't fix the computers mistake and add the apt #. Next I called FedEx and was told I couldn't add the apt # only the shipper could. So FedEx sent the watch back. Now I cant get Samsung to credit my account. Gues it's time to buy Apple. My wife has one and NEVER had a problem with customer service.”

Helpful Report

Posted 3 years ago

“I ordered Samsung 8K TV on June 15th 2021. The TV was delivered June 24th via AGS. The package was torned. I got a Third party to install the TV, but as I opened it the whole screen was cracked. I lost money which I paid to the Thirdparty, I had to repack the TV(it was 85 Inch) and the hand over top Fedex. Fedex delayed the return delivery by 2 days(June 30th) .Today is July 7th samsung has not still not refunded the money. They said there policy is to refund around 10 days time frame. I kept calling customer service many times, they are routed to somewhere in Asia and they simply dont care. Beware and never buy from Samsung.”

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Posted 3 years ago

“I was sold a faulty fridge.....from the time if purchase it has broken down 6-7 times.....i cant bare your repairing charges anymore..... Switching to LG forever.”

Helpful Report

Posted 3 years ago

“Awful company, they do not provide a 1 year warranty, 1 time 1 year screen replacement for the galaxy flip 4g despite the person receiving the documents with the warranty. From my experience chatting with their numerous agents, they are also extremely unprofessional in speech when q customer voices frustration, ie showing an annoyed emoji- they start to make personal comments ie ' 'Don't be mad'- what the heck?! Who has the right to tell you how to feel? Espically if your feeling frustrated from the lack of good service, every person is entitled to their feelings of annoyance from not being heard, and noone deserves to be projected onto with their feelings- ie I was not feeling 'mad' but I have the absolute right same as anyone else, to be annoyed and unsatisfied with horrendous service.( please see screenshots as evidence) They purposefully evade questions about the price of repair even with the warranty, their customer service agents and managers are utterly useless if you have any problems and don't care for customer satisfaction. My best advice for other at this point is simply to please avoid them if its possible for you and don't give them anymore of your hard-earned money by spending it on their products, because they most certainly do not deserve it.”

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Posted 3 years ago

“Ordered a $2000 fridge and Samsung just delivered but DID NOT install in the 2nd floor and just left the fridge on the 1st floor where we can't use it. I've requested a 4-man install from Samsung multiple times but those multiple times they kept saying I needed to wait 24-48 hours for the upper "managers" to set it up and call me back. Why does it take 2 days each time for a manager to contact us? They offer no help at all at the basic level and even at the manager level there is no response. My fridge has been sitting on the 1st floor for a week due to the non-existent Samsung support. Will never buy from Samsung Store again. Will just buy from Best Buy where they actually have customer service.”

Helpful Report

Posted 3 years ago

“I bought a brand new stove on 6/18/2021. We converted it to propane according to the directions (as we have done with nearly 4 stoves before). The burners leak LP gas even when the stove is off. So, we disconnected the gas and called Home Depot (not a great place for customer service and appliances). They contract out to a third party. Lakes Electronics, Inc. in FL was the company that came out to 'fix' our appliance. Yeah, they came out 10 days later on the 28th. Technician took pictures and talked to the engineers. Then left. He closed the ticket - didn't fix a thing, and apparently was too busy to actually think about fixing the problem. So, today this the 7th of July, our stove still doesn't work. Tomorrow, Lakes is supposed to call me back to set up an appointment for a 'Senior Technician' to come and replace whatever parts the stove needs. This finally happened after I called and called and called and called and got angry. Samsung, get this, is giving me a one time accomodation to pay parts and labor... WTH? It is brand new and you think I am going to pay parts and labor. Heck no. So over samsung... I won't ever buy another samsung appliance. And that was what I used to buy for everything.”

Helpful Report

Posted 3 years ago

“Sounds right 1.6 should be .6. Purchased a stove with knobs missing I was told Samsung would do the RIGHT thing. Knobs, that is all! They would for a price because customer service is no big deal to them. Well I was buying matching refrigerator and microwave but now, absolutely NOT! I will copy this everywhere because that means customers don’t matter and this could be a fake review site.”

Helpful Report

Posted 3 years ago

“Samsung care is horrible. You can only go into Samsung stores to fix/ replace your phone. The closest one to me is an hour away. The other option is to send it in and be without a phone for few days while they decide whether to fix or send a new one. Such BS, not worth it at all!”

Helpful Report

Posted 3 years ago

“Bought 2 refrigerators, both had major issues with ice making and poorly constructed shelves, had to replace ice maker on each and purchased three replacement shelves. Both units less than 2 years old. Never again will I purchase anything Samsung.”

Helpful Report

Posted 3 years ago

“Having spoke to 3 staff members on Tuesday 6th July the customer service from all the team was excellent good customer service fantastic Would like to give 20 out of 20 but it only goes to five will have to be this. Thank you Rita”

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Posted 3 years ago

“Horrible horrible support.... (Happy with the phone) They should just close their shop and only make phones! Haven't had such and awful experience for a long time!!”

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Posted 3 years ago

“I believe the new finger print on the front of the phone for the Samsung S21 is a complete failure. It only reads the print about 30% of the time. The Samsung S9 location on the back was much more user friendly and read your print 90% of the time the first try.”

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Posted 3 years ago

“You changed Samsung notes , hate new version. Have convert everything old in order to view. It SUCKS NOW!!!!!!!!!”

Helpful Report

Posted 3 years ago

“Purchased a top of the range brand new American style fridge freezer broke down after 2 days! After a week still waiting for a replacement. After speaking to multiple Samsung contacts and departments on the phone constantly told I have to wait for all the processes to go through before it can be resolved. These processes are obviously in the interest of the company not the customer otherwise it would take a much shorter timescale. I am having to purchase food and ice daily to keep it cold then throw whatever does not handle the short amount of time in the summer staying cold goes in the bin! Customer services are a joke! Don't expect a quick turnaround expect a long painful journey.”

Helpful Report

Posted 3 years ago

Samsung is rated 1.2 based on 4,362 reviews