Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,354 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,354 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

Write Your review

Tell us how Samsung made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

456

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the worst phone I've ever had the displeasure to own.You did an upgrade and I get stupid adds constantly that interrupt everything. I'll never own A Samsung again...”

Helpful Report

Posted 7 months ago

“Bought a fridge with an ice maker. Samsung has come out 5 times since then because the ice maker is faulty. Each time they try and fix it and it works for a short time. The last time the technician said it can’t be fixed and is an inherent fault with this fridge. Samsung have washed their hands of this and will not replace. 5 times!!! DO NOT BUY SAMSUNG when there are so many other choices!!! They obviously don’t value their customers!!!”

Helpful Report

Posted 7 months ago

“Called them for tech support. Sup gave me wrong info on many details, got info on phone model wrong that I was having an issue with, emailed the wrong info to me, did not document the call, and had me order a cable from Amz that was not the right model event tho he said it was. now I have a hassle to return it to AMZ. Disgraceful I cannot get refund for what they told me to buy.”

Helpful Report

Posted 7 months ago

“Bad experience with Samsung never ever wil buy samsung electronic”

Helpful Report

Posted 7 months ago

“DO NOT BUY SAMSUNG PRODUCTS! THEY ARE RUDE, LIE TO YOUR FACE AND REUSE TO FIX THEIR PRODUCTS. MINE WAS DIALING 911 REPEATEDLY AND THEY DID NOTHING!!! HORRIBLE COMPANY WITH HORRIBLE CUSTOMER SERVICE!! ID GIVE NEGATIVE STARS IF I COULD!”

Helpful Report

Posted 7 months ago

“I bought the A13 Galaxy phone. This phone cant answer phone calls right. It's a phone for crying out loud. Half the calls you answer drop or cant swipe in time. This phone also trolled me. When i was illiterate with smart phones this phone worked against me. Still does. Camera is a dud. It's obsessed with face shots and isn't capable of taking body shots. Cant make the excuse that it's a budget phone either. Iv'e had old flip phones perform better all around.”

Helpful Report

Posted 7 months ago

“Both our Gas oven and gas dryer went down and both emitting over 200ppms within seconds of being on and we called to see if we could be credited for the inconvenience of there product and also the fact that both appliances potential could have killed our family if we hadn't had it looked at by our Gas company. We got nothing absolutely NOTHING out of days of phone calls. Absolutely never buying another appliance from Samsung and or wanting to deal with anyone from here. What a rip off! Now out a dryer and an oven.”

Helpful Report

Posted 7 months ago

“Samsung is the worst company to buy from. Their customer service was so rude (Jose/ Management/ From New York). Even if you have a warranty you will not get a replacement. I have had my washer for 6 month, makes a banging sound when it’s on the spinning cycle. Tech came, tore my machine apart, doesn’t have answers for me then says I have to wait a week for the company to see what they can do now. Tech does not come with parts to fix the problem, they just look at it, use your bathroom then leave. Very unprofessional in all ways! I will never purchase Samsung again.”

Helpful Report

Posted 7 months ago

“Everything is wrong never expected this from samsung I bought a 65 inch TV it went bad after 20 months it was in guarantee period they repaired it again after a year the same problem and it is not in guarantee period I agreed to pay 12,000 for the part which they wanted to replace but after 2 days they tell me that the part is not available so change the full panel and pay 25,000 why should I now it is 2 months the TV lies dead so very disappointed is this the way samsung works shame looting us”

Helpful Report

Posted 7 months ago

“I bought a Samsung washer and dryer from Home Depot. Less than one year it broke. It was under warranty . They sent outsourced techs to my house that flew in to work for them from Florida. These young kids did not have the needed parts or the experience. They sent two more people out , because the repair man broke the washer worse than it was broke. The second repair man stole the equipment of the first. After the third outsourced young inexperienced repairman came he broke the washer beyond repair apologizing and saying Samsung would take responsibility and give me a voucher immediately. I am about 7 phone calls in and about 7 hours wasted of my life and I still have not gotten a new washing machine and I have been without a washing machine for over a month.”

Helpful Report

Posted 7 months ago

“Our dryer has broken down 5 times in its first year while under warranty. We have 4 children in the house, and can't live without a reliable working dryer in a household of 6 people. After countless hours on the phone with Samsung trying to get this malfunctioning dryer replaced with a new unit (even the technician from Elite Appliances says he's never seen a machine break down so many times and it should be replaced) , Samsung still refuses to help us. Now it's out of warranty and it's not their problem. Just terrible customer service - they are not in the business of helping their customers. Disgusted and disappointed by the whole experience and that they won't acknowledge that this machine is faulty and should be replaced.”

Helpful Report

Posted 7 months ago

“Rude and non existent customer service. Too bad we didn't read these reviews before we bought our samsung stove. We bought it directly from Samsung and they wont install it even though they are supposed to. We are still under warranty but have to pay an additional $200 to get the stove installed on our own. They refused to reimburse even though...i repeat....they are supposed to do the installation. It's amazing that despite all these repeatedly bad reviews, they refuse to change their ways! Really says something about the company's ethos doesn't it.”

Helpful Report

Posted 7 months ago

“Very Poor Service, I'll never ever buy Samsung products in my whole life .”

Helpful Report

Posted 7 months ago

“The customer service doesn't deserve even a one star rating. They are extremely rude and not at all helpful. They lied to me multiple times and when I called them on their lies the response was basically oh well. I love Samsung products and after the interaction I've had I will likely never purchase another again. Great products with the worst customer service I have ever dealt with.”

Helpful Report

Posted 7 months ago

“The most worst company never buy swing goods they cheat you I bought a samsungv65 inch TV in 10 months it was spoiled since it was in guarantee period they repaired it and now again I have same problem fromm 2 months they want me to change the full panel because they do not have the part which is not working and pay 25,000 they are worrying me so much and not replacing the spoiled part”

Helpful Report

Posted 7 months ago

“I would give no stars if I could. Worst customer service ever for phone support. Bought a brand new A54. It was diagnosed with a faulty motherboard. Still under warranty. Samsung refused to honor the warranty. Refused to give me a replacement phone, refused to even give me a trade in with an upgrade for more money. The only thing they could offer me was to send my phone in for 10 to 14 days. And be without a phone to see if they could fix it. Samsung, You should be embarrassed to bo so Unaccommodating.. You're despicable, unprofessional and Unethical. You don't care about your customers. Beware if you buy a phone directly from samsung there is no support!”

Helpful Report

Posted 7 months ago

“first time I'm using Samsung .I'm very disponed about camera of Samsung Galaxy A04s.in this price other brand offer good camera result .this mobile camera result is worst.”

Helpful Report

Posted 7 months ago

“My 3 month old fridge has a leaking cold water dispenser but 3 weeks after asking for this to be replaced the small part has still not been dispensed. I have contacted them 5 times including via phone x2 and chat line x 3 and keep getting told that it is being escalated but no timeline yet. Also told that they will send an email update within 1-2 days but nothing! I am annoyed as it is a near new fridge! Politeness and trying to help does not assist when all they do is email the spare parts people with no answer. The warranty service is shocking. Never buy Samsung.”

Helpful Report

Posted 7 months ago

“Phone software update was flawed on 1 of 5 phones. Multiple functions locked up phone, requiring reboot. THREE days dealing with online tech support. Couldn't even understand the reported issue. Took it back to Verizon under warranty. Sales clerk fixed it in 2 minutes. Told me he had fixed several since the update!”

Helpful Report

Posted 8 months ago

“I Bought Samsung machine and with in 6 months machine start water leak and reported to consumer service and the technical team.Request to repair as the machine is under warranty. They came and checked and left by saying the report will send by email. Now more than one month and we we are still waiting for the report after many follow ups. Never recommend Samsung washing machine!!! Anoj Rodrigo”

Samsung 1 star review on 24th March 2024

Helpful Report

Posted 8 months ago

Samsung is rated 1.2 based on 4,354 reviews