Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,365 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,365 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 26th November 2024

Gwen Phillips

Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

457

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tl;dr: don't count on getting an out-of-warranty device fixed at the service centre. They will ask you to change a whole bunch of unrelated parts without even checking if it's needed, and charge you for more than a new device is worth. My GWA2, out of warranty since 2 months back, just one day decided not to power on. It would either keep rebooting every 5 seconds, or be totally unresponsive. Never showered with it, never swam with it. Brought it down to the service centre, they told me that there was water corrosion, and they were able to tell me this in just a 30 second "diagnostic" which they were somehow able to do without even opening the device up. To fix this, I would have to change the PBA, battery AND the rear case (the latter two of which were apparently not even needed, but it just had to be done together), and they wanted to charge me $280SGD. Asked if it would be possible to speak with the technicians to understand why all three needed to be changed, but was told they were simply too busy. Well of course, they'd be busy, with all these extra parts they didn't need to change in the first place.”

Helpful Report

Posted 3 years ago

“Samsung cares nothing about their customers. They lie. They don't try to resolve the issue. I ordered a Samsung TU7000 70" tv on 4/6/21 and was told it would be delivered on 4-13-21 between 900 - 1300, so I took time off work to be available for the package. As of 4-7-21, I hadn't received conformation of my purchase so I called Samsung. The lady apologized an sent several emails including "tracking" with AGS but all tracking ever stated was "in transit". It never gave any location. Then on the morning of 4-13-21 I get an email from Samsung @ 9:13am that received my order, then seconds later I receive another from Samsung stating they had "processed my order and confirmed my payment and will send my shipment. Look for an email with a tracking number soon." Now I'm angry! My order is expected to arrive and they are just now processing it. So I call Samsung. While I'm on the on the phone with them, I get a text from the carrier stating, "delay in delivery. when package arrives, we will reschedule." At this point I'm furious and demand to speak to a supervisor. While talking with him I get a third email from Samsung stating, "Your Samsung order shipped today". The superior then tells me I'm not getting emails from Samsung, so I read him the email address and ask if that is Samsung and he says yes but those are automated and should have been sent when my order was placed. Should've, could've, would've but they weren't! I finally talked with carrier and they now confirm they have package 4-16-21 and will deliver 4-19-21. Almost a week later than promise and another day I'll have to miss from work. They told me the carrier would schedule on a day that was convenient, I told them; " 4-13-21, THE ORIGINAL scheduled day WAS convenient for me." Samsung offered my $75. That doesn't cover half a day pay for me. Samsung LIED! They didn't process and ship when they should have. They inconvenienced the customer and really don't care. I requested a sound bar (HW-A450) to make up for their mistake but they refused. Since they think so little of me and my time I want a member of the corporate office to contact me and explain why their customers don't matter.”

Helpful Report

Posted 3 years ago

“I got a galaxy s21 5G Ultra. I just missed the stylus I had with my note 10+ so three months later I traded for an S20Note. I accidentally wrote that I was reading in an S20. They credited me $700 towards my new phone. Today, they notified me that I didn't send in the phone that I said I was going to send so they're charging me $700! I sent them a newer phone and they don't give me full credit? That's completely nuts. I'm done forever with Samsung if they don't make this right. I've been unhappy with their "chat" and phone support all along... tomorrow I will try again but I know it will be the same old thing.... sorry, I can't do anything for you.”

Helpful Report

Posted 3 years ago

“My wife and I bought Sam Sung fridge and it started giving us trouble after 1 day. Sears brought a replacement and that one leaked. They brought another one and the ice machine went out 2 months later. They came and fixed it after waiting for the parts for over a month. The ice maker broke again right after the warranty went out. My neighbors on both sides of me bought the same fridge and have the same problems. Whatever you do, do not buy a Sam Sung fridge, you will regret it. Also the customer service ph# is answered by filipinos who do not know what to do, so service on the phone also sucks. I wqill tell everybody I know about this poor badly made product to ensure that no more money is spent on a Sam Sung appliance.”

Helpful Report

Posted 3 years ago

“I had a samsung 8 and decided to go upgrade my phone so I went to get a Samsung 21 . Two weeks after I got the phone the phone stopped charging. I used different chargers for samsung 21 but did not charge. I brought my phone in to Bell mobile where I bought the phone and they tried another cord and in the store the phone look like it was charging. The guy at Bell store never mentioned I could get another phone it was not 14 days the days went to the Bell store . Went home and it didn't want to charge . So when I went back a few days after they told me that I had to go to a mobile clinique place to see if the phone can be fixed . So I went and they told me there was something wrong with the charging system in my phone not the cord . So I went back to Bell store and they said I could not get another phone because it was passed 14 days but I did go before rge 14 days . I was also told by someone who works at the bell store they do have problems with these phones but I was not informed of that once. They told me I can get another phone if I pay another 400 dollars I was like what after I paid 1400.00 for a phone that I cannot charge. I had to go back to mobile cliniqie and they had to order the part. I am disappointed with Samsung and the Bell store . They were very ignorant not a good way to run a business . Poor customer service.”

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Posted 3 years ago

“I sure I am wasting my time writing this because Samsung don’t give a toss Sent a faulty product which can happen not to worried about that just send me another, oh know it will take ten days to send another one , ok just refund me then, oh know that will take ten days as well We are a small business first time we have used a Samsung product and the last back to apple for me”

Helpful Report

Posted 3 years ago

“The most terrible customer service. They don't listen or appear to care. In future, If I felt I might need Samsung Customer Service on a product I am contemplating buying, I probably will not buy that product. My experience is that they try to mask their incompetence and lack of any common sense discretion by implying that you are attempting to defraud them.”

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Posted 3 years ago

“Steer clear of any samsung promotions - they will wriggle out of giving you anything”

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Posted 3 years ago

“Samsung freezer not cooling, service sent technician, he said unit was no good so Samsung said they would send another technician in 3 days. Even though their authorized tech said it needs replaced.”

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Posted 3 years ago

“I see that EVERYONE thinks that this samsung account is STRAIGHT GARBAGE 48hrs to register my phone to get into my account bc my phone is damaged and I can't get into the phone. You people REALLY, REALLY sick at this point I hate I went back to Android bc THIS COMPANY SUCKS BAD. ZERO STARS HORRIBLE,HORRIBLE”

Helpful Report

Posted 3 years ago

“After purchase the tv screen went bad and needed replacement. The worst possible customer service was demonstrated by Samsung, wrong parts were sent out and others were lost in shipping. Samsung extended our warranty since our problem was a chronic one. Now a month later still no television despite promises. Samsung talked a good game but customer service was rude and insulting. No more Samsung products for this household.”

Helpful Report

Posted 3 years ago

“I can't even log in to my account because they have written the log in page to block auto fill. I click on my password manager and get the ridiculous login page. Samsung customer service is the worst I've ever encountered. There's no way to tell them of a design flaw in their refrigerators. The solution offered by the third customer support rep was to pile cardboard under the wheels so I could get it away from the wall. Whoever designed the bottom of this refrigerator had to have been on crack. The idiots who don't like auto fill must not have ever talked with someone with severe arthritis. I have to have a neighbor type my messages because I don't have touch screen computer and rely on auto fill to fill forms. Samsung should hire someone with experience in the customer service field.”

Helpful Report

Posted 3 years ago

“I can only agree with all the reviews I have read here DO NOT BUY FROM SAMSUNG - CUSTOMER SERVICE IS SHOCKINGLY BAD I will be boycotting the brand entirely!”

Helpful Report

Posted 3 years ago

“Absolute joke of a company! ordered an £550 pound oven which was delivered and sat untouched until we could source a kitchen fitter which was delayed because of covid. Opened the box to find the glass door smashed. Spent over 4 hours trying to contact for a replacement or repair, was told I'd need to pay £290 for repair. complained via email and was told I'd receive a call to resolve. Before I had chance to take my phone from my pocket to answer it the call was terminated at the other end. I received a text saying i would receive another phone call within 30 minutes. After 36 minutes I received another text saying I'd missed a call despite having no missed call. 1 hour later received another text saying I'd missed a call, again with no missed call. Called the helpline and spent another 45 minutes on the phone to someone who kept putting me on hold whilst speaking to them and without warning. The lady didn't understand English and after 45 minutes and her still not having established even my address i gave up. Customer service is non-existent, will be ensuring everyone I know and more, avoids Samsung in the future.”

Helpful Report

Posted 3 years ago

“Poor customer service, didn’t fix the washer on extended warranty after using my brand new washer Samsung for 2 years!!! Stay out of Samsung!!! Best Buy wanted me to wait 4-5 weeks for the guy to show up to install the new part. This is gotta be a joke!! Such a reputable company pays such a little attention to its customers. They have one guy in the area waiting period 1 month!! Are they nuts!!! We were back from vacation with 2 kids, didn’t have a chance to finish 1 load machine broke! Didn’t even use for 2 full years! We were waiting for 2 weeks, do they still want me to wait 2-3 weeks?? ? Why even bother buying extended warranty? Not recommend Best Buy and Samsung to anybody for the electronic needs. Still waiting for the guy to stop by....”

Helpful Report

Posted 3 years ago

“Terrible customer service it was to be delivered in first week of march. first they said there was an issue with payment stating that my bank (samsung financing) had not authorized payment. no one informed me of this. then xpo took 3 weeks to deliver the range on march 26th. then their delivery guy lied to me saying the range would not fit in my kitchen and left. i immediately chatted with samsung and supposedly they would arrange a redelivery for me. after contacting samsung several times, xpo several times, and have multiple service orders, and waiting for the hub to communicate with samsung and xpo, i am still waiting... it's april 7th... do not buy from samsung... save yourself the hassle. learn from my mistake. they do not value you as a client. there is no sense of urgency. no one appears to want to work.”

Helpful Report

Posted 3 years ago

“We purchased a TV from the Samsung website. It arrived with a 12" Crack on the back. After being passed around to 8 different departments I was told that they have no way to simply exchange the TV. You know, something that major and minor companies have figured out how to do for over a century. It is a TV from last year and stands a decent chance of being sold out by the time we finish the return process. No exchange, no holding a TV for purchase once the return is processed (10+ days). You're just SOL if they sell out in that time. Either fork over another grand for this year's model or go elsewhere. It would just be nice if they cared about their brand enough to do something minor that every other company does quite easily.”

Samsung 1 star review on 10th April 2021

Helpful Report

Posted 3 years ago

“Their gas installation instructions that came with the stove were wrong and now they are refusing any responsibility for moving the line. WORST customer service EVER! Called 5 times, on hold forever, constantly starting over with agents that refuse to actually listen, read, or understand the issue - appear to be trained only to say no. Refuse to let me talk to a supervisor and keep cutting me off despite my polite attempts to get through to them. They are completely in the wrong and refuse to help. I've followed all their cumbersome steps with no resolution nearly 4 weeks later I still have a stove stuck in the middle of the room due to their incorrect instructions. NEVER buy again.”

Helpful Report

Posted 3 years ago

“Bought a samsung fridge from best buy within 2 months fridge and freezer stopped cooling. Sent someone out to fix it never got fixed. Now back on hold with samsung to wait another week to get tech back out. Horrible customer service”

Helpful Report

Posted 3 years ago

“Unfortunately I did not check reviews online while buying Samsung Tab S6 lite. The display stopped in March 21 (purchased in Dec 2020); The service center took it for repair and returned after 10 days. Within 24 hours of bring it back the display once again stopped. When the Tab was taken to the service centre they said that there was an impact damage; TOTAL FALSEHOOD. The screen was INTACT; the service center employee damaged it. Bye Bye SAMSUNG: enjoy your glory at the Cost of customer cheating!”

Helpful Report

Posted 3 years ago

Samsung is rated 1.2 based on 4,365 reviews