Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,365 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,365 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

Write Your review

Tell us how Samsung made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Samsung 1 star review on 26th November 2024

Gwen Phillips

Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

457

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I tried to order a phone on their website. I tried 4 times and every time my order was cancelled. When I got ahold of customer service they informed me that my shipping address did not match my billing address. My question is why do they give you the option to ship some place else if they are not going to honor it. I will never buy anything from them again.”

Helpful Report

Posted 3 years ago

“Worst customer services. No value for customer money. No response from any of the team member.”

Helpful Report

Posted 3 years ago

“I purchased a samsung 21 and I could bot return it in for a new one and o went before the 14 days . Now I have to get it fixed on warranty and it needs a new motherboard. Yes it will be fixed free of cost but I shouldn't be running around for the last two weeks to fix a phone I just bought bran new and cost me 1400.00 and been a good customer for Bell and Samsung for many years . Very disappointed in the phone and customer service .”

Helpful Report

Posted 3 years ago

“Hello, I ordered a RU9000 tv 4/11/2021. Was delivered and when I went to slide the tv in our living room the bottom of the box was covered in grease. The grease got on our carpet, the box was in poor condition, the actual tv was dusty and there was dust/shavings/ wood and plastic I think in the box. Sent the tv back. Offered 10% towards another tv. I said no. Then was offered $50 promo towards anything. I said yes. Finally had to reach out to them and they said we can only give you $25 promo. Not cool. It cost $79.95 to have the carpet cleaned. I have a 2016,2018,and 2020 Samsung tv, front load washer/dryer, I like tv's and want them in every room. They lost a loyal family over grease on my carpet from their delivery and not honoring the $50 promo for my troubles.”

Samsung 1 star review on 29th April 2021

Helpful Report

Posted 3 years ago

“Setting the stage, I numerous Samsung devices and appliances including Phone, smart watch, wireless earbuds. Samsung updated their Privacy policy on their health app (tied to the watch) which enforces that you accept their acquisition of your contacts list. As I'm not one for wanting to share my information, this was the last straw. I removed the Health App from my phone. Result is that aside from my smart watch being effectively useless outside of the moment, the battery lasts less than 10 hours. It literally went from lasting 4 days to lasting”

Helpful Report

Posted 3 years ago

“Called for warranty service on our refrigerator. What a joke, ignored our request for replacement of compressor on our refrigerator we paid over 2k for with 10year compressor warranty. Gave us the runaround and never fixed the compressor as they play games. We have a new home being built and will NOT BE OUTFITTED WITH ANY SAMSUNG PRODUCTS, I even switched my phone from Galaxy to iPhone. I wouldn’t trust them with anything. Don’t stand behind their products. To big to fail breeds arrogance. Very SAD COMPANY and have forgotten how they got so big in the first place. Ticket put in on April 1st 2021. Going to outfit new home with Whirlpool products. Hope it’s worth the loss of business to save a few dollars.”

Helpful Report

Posted 3 years ago

“Dear Samsung, this is from one of your “valued customers”, the words you use when sending on an order confirmation. We placed an order on February 3rd last for the bottom oven liner plate for our Samsung free standing gas range cooker, as using the convection oven set off the CO2 alarm… our local technician determined that the oven heat caused the paint to flake, with the resulting fumes setting off the alarm. Our local maintenance company would change out the piece if we could get a new from Samsung. We placed the order, with our credit card, for full price, and were told later that the piece in question should be available within three weeks. After the three weeks, we then made numerous attempts at contacting Samsung to find out when we could expect delivery of the piece (without it, we can only use 2 of the 4 oven features, and dare not attempt the self-clean feature), without success. When we call, we are kept on constant hold, and when we leave our number for a call back, no-one returns the call. Online chat box attempts with online reps are equally frustrating and unfruitful. Substituting this liner plate with a competitive product or through a homemade solution is apparently not feasible or safe. As a result, without any contact or service currently from Samsung, I guess a new oven purchase from a more trustworthy competitor is in our immediate future. I hate to think what can be done with our current Samsung oven, other than re-cycling it through a junk yard, as I would not dare to pass the oven with such a problem as a donation to someone or some entity who needs one. Fellow Samsung users or prospective buyers – beware! You run the risk of faulty material as well as unbelievably pathetic levels of customer service.”

Helpful Report

Posted 3 years ago

“TV just out of warranty and a big black line appears in the middle of the screen. Samsung prove a number for a local engineer to get a quote to fix it. After spending time online this is a huge issue with people”

Samsung 1 star review on 27th April 2021

Helpful Report

Posted 3 years ago

“Never will I buy anything from Samsung. It would be zero if I could. The service I terrible and I feel sorry the the persons on the other end. They can not expediter parts evidently. The have no parts on hand I have trouble understanding the accents on the other end. Microwave is brand new never used and did not work service co installed new parts still doesn’t work and now more parts are needed told 2 to 4 more weeks Samsung says they can not expedite parts or won’t! This is the worst service I have ever experienced from a company!!! Bought whole new kitchen in Dec . And the microwave is still not usable!!!!”

Helpful Report

Posted 3 years ago

“I purchased a DW60M6050FS Freestanding Silver dishwasher from John Lewis. This was delivered and installed on the 6 January 2021. However, in April 2021 a warning light came on and the dishwasher would not work. I was very busy with work, so asked my children's nanny to book an engineer, which she did. The engineer visited the house twice, but could not fix the fault. I received a text from Samsung asking me to send the receipt to their Alternate Resolutions Team. Having sent them the John Lewis receipt, which clearly shows my name and address, I received an email asking me to call the team. When I called the team, they tried to offer me a lower specification (older) dishwasher, or one of a different colour (white instead of silver). When I indicated that neither option would suit, they initially refused to deal with me, so I asked the girls' nanny to email them to confirm that I am the account holder. When I called back, they eventually confirmed that they would deal with me and again tried to offer me the lower specification model or a white product. I indicated that this would not do, so they offered to refund me £379 for the dishwasher. However, my receipt clearly shows the additional £20 that I paid for recycling and £25 for the installation. They refused to pay this amount, even though they had supplied me with a faulty dishwasher that broke down within 3-months. Their refusal to cover the additional £45 that I had to pay, leaves me out of pocket. In short, I do not recommend Samsung due to their poor handling of this entire issue and refusal to put me back in the same position that I was in before I purchased their dishwasher from John Lewis. I won't be buying Samsung products again. André.”

Helpful Report

Posted 3 years ago

“Been waiting for my refund for nearly a month. Their customer service is garbage”

Helpful Report

Posted 3 years ago

“On 4/26, they advertise with Google Ads a S21+5G for $299. You go to their site, agree to a trade-in, pick the phone and SURPRISE the price goes to $899! Talk about bait and switch! Crooks!”

Helpful Report

Posted 3 years ago

“Worst customer service ever. Dishwasher broke after a month. The repair company took 2 weeks to get out to us and barely took a look, ordered every part and tried to schedule our repair 3 Months later. Samsung team fought us on the refund and was going to send us a new dishwasher, but ultimately could not provide one due to supply issues. When offering a refund, they tried to give us Samsung credit for the new dishwasher and said we'd have to pay for the disposal of the old one. We are still without a working dishwasher over 2 months later, and will never buy a samsung product again.”

Helpful Report

Posted 3 years ago

“The representatives do not care. They don't even try to help. When you ask to speak you a supervisor, they don't at first. The supervisor is even worse than the representative. I'm going to apple.”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“I have had the worst customer experience that I have ever had with any company. My Dishwasher started leaking in December they had techs come out several times and finally decide to deem it not repairable. Now it is April 25 and I finally received a E coupon but guess what it is not a valid e coupon and I cant use it. This was also supposed to go through lowes but they had no idea what I was talking about. So for the past 4 almost 5 months I have been on the phone with samsung and with no help but just people saying oh im sorry to hear about that. Still no resolution or new dishwasher all I have is a bad dishwasher and really bad customer service with a lot of excuses. I will never buy any product from this company and I thought comcast was bad hahaha. They are saints compared to Samsung I would advise anyone that reads this review not to buy their product unless you want to go through a painful customer experience with no resolution if your product goes bad.”

Helpful Report

Posted 3 years ago

“The appliances are 5 years old. The dishwasher lasted less than one year; the panel in the oven warped; the microwave door no longer latches; the filter in the refrigerator is impossible to remove to replace. The customer support is the absolute worst. I will never buy Samsung again. What a waste!”

Helpful Report

Posted 3 years ago

“I ordered my kitchen appliances suite on 2/19/21. Paid in full! The refrigerator was out of stock, so delivery would be 2 months later(4/19/21)! I got a call on 4/16, that refrigerator was discontinued!!! Called showroom store(Home Depot), they stated it was Samsung’s call! After a whole day of trying to get answers; I was offered another inferior model which I didn’t accept. Spoke to supervisors which promised to get back to me,with no avail! Called Corporate in Ridgewood New Jersey but since purchase was not made online; it was up to business center! They said; they would make delivery for 4/28, but they would have to find a warehouse that had our fridge model! I told them no thanks; you’re looking for a floor model, which I will not accept after paying full price! I would have accepted a newer model with all the features of the original; but it wasn’t offered! Not even compensation after waiting 2 months to be told a lie that it was discontinued! I had purchased a kitchen suite 3 years before from Samsung, & returned as a satisfied customer! I was very disappointed & lost trust in your company! Think twice before you fall victim to their trap!!”

Helpful Report

Posted 3 years ago

“We bought 8 brand new Samsung appliances from a large reputable appliance store after years of waiting to build a home. All counters and cabinets were built to fit the wall oven combo and the 36" wide induction stove top. We hauled the appliances ourselves as we are out of range for the store to install (3+ hours), paid for help to lift and install it only to find the brand new Samsung Wall Oven Combo DID NOT EVEN WORK THE VERY FIRST DAY. After many calls, emails, promised in home appointments (from Samsung) and no follow through on anything (from Samsung), we had to pay someone to help uninstall and lift it and we had to return it to the city. This took weeks to negotiate with Samsung CS. Now the 36"wide conduction cooktop has failed and apparently is not covered by any warranty (we bought it 29 JUN 2019 and started using it 13 OCT 2019 (18 months ago). It has some internal systems failure. Sorry that Samsung may be, they offer no assistance and have no suggestions for anyone that can repair it other than one store that can't even be found on the internet and even with that they offer no further options but say that if they could help they would. Please don't waste your hard earned money on their pretty products. And please encourage the stores you purchase from to stop selling their products by writing letters that support your experiences with Samsung products. There is little we can do but if everyone does even this, maybe there will be change. Forever hopeful........ I offer a pic of the perfect condition cooktop that doesn't work at all. It has been so well cared for from our end.”

Samsung 1 star review on 23rd April 2021

Helpful Report

Posted 3 years ago

“Shitty customer service. Never order from their website I received a defective cooktop. The top glass was smashed. I asked for a replacement. XPO delivered it again smashed and it injured my hand while opening the box. Called Samsung several times, various departments and asked for a replacement for the defective replaced item. From one agent to the order agent with bad phone quality. After a long call transferring and chats, somebody told me we will send another item soon.”

Helpful Report

Posted 3 years ago

Samsung is rated 1.2 based on 4,365 reviews