Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,354 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,354 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

456

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a new range and upon arrival, several of the modes do not work. Samsung customer service is horrible. You get nothing but a run around and they genuinely don't care. This company has a lot to learn about customer service. They do not stand behind their products.”

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Posted 7 months ago

“Purchased a new fridge. It has two problems: a missing foot and a squeaky door. Samsung can't handle two problems at the same time. I have to choose which is the most annoying problem and have that resolved before I can initiate having the second problem resolved. I will never purchase another Samsung product of any type ever again.”

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Posted 7 months ago

“6 service calls on a new washing machine and it still doesn’t work!! Refuse to replace my washing machine I have never experienced anything like it. Don’t waste you’re hard earned money on Samsung junk.”

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Posted 7 months ago

“I would give 0 stars but one star is required for me to post this review. I ordered an 85" TV from Samsung. They gave me 3 appointment dates for delivery. Never showed up for any of the dates. Mind you, I took off from work for these delivery dates. They charged my credit card on the date the order was placed. I cancelled the order after the 3rd delivery date was missed. Three weeks later and 11 phone calls I have yet to receive a refund. I am filing a lawsuit tomorrow. The people in customer service don't care about the customer. They barely speak english. Stay away from Samsung products at all cost. I should have read the reviews below before purchasing from Samsung. Will never buy a Samsung product again. Will also advise anyone I know to stay away from Samsung. Rafael”

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Posted 7 months ago

“Worst service ever! Called about my flipZ phone separating. In middle of fold. They will not take care Of it. They want hundreds of dollars for their factory defect. WOW BEEN ON PHONE OVER 3 HOURS WITH PEOPLE CAN'T UNDERSTAND. STILL ON PHONE WITH THEM. WORST EVER IF I COULD GIVE 0 FOR. USTOMER SERVICE. AWFUL”

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Posted 7 months ago

“The things i have recently seen about the samsung is careless behaviour of the Ac Customer service never gonna buy Ac from samsung and nor gonna suggest to anyone to buy one.”

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Posted 7 months ago

“Does anyone know how I can make an official complaint and get someone within Samsung to take ownership. Phone is less than two months old and doesn't work. I bought a phone for my son and the speaker is faulty, I have spent hours calling various departments to try and get resolved but no one is willing to help. All they seem concerned about is the survey at the end of the call. I've been charged £19.95 convenience charge for an engineer to repair next day but was a 5 day wait, this has now been changed again and now expected to wait another week as no parts in stock. How is that convenience??? Refuse to refund or replace handset and left with a phone that doesn't work. Customer service has been appalling and get nowhere. Its so frustrating. I have had to request a refund through my credit card company as im at my wits end. Anyone know someone higher up within Samsung that I can contact? ”

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Posted 7 months ago

“I've had Samsung phones, TVs and a refrigerator, they all go bad. My refrigerator is only 7 years old and it's broken with 2 manufacture defects. The technician stated they would make it right. They didn't. I will NEVER buy another garbage samsung product again.”

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Posted 7 months ago

“Our Samsung dryer pedestal was delivered missing its small plastic parts bag. Despite two days of phone calls and emails, the only solution Samsung would offer was to mail the ENTIRE huge box with the pedestal to get the bag of screws and trim pieces. They categorically refused to simply mail the small plastic bag of bits..."against company policy".”

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Posted 7 months ago

“They are scammers. Sold me a Samsung android which I liked after 6 months the phone did an automatic update which basically took tools away from apps and on top.of that the phone no longer works to it's full potential. It gets a white screen if I am in any app or online and want to text. The phone also doesn't recognize my scandisk so I'm unable to back up my art work. T Mobile charges me 108.00 for services they don't provide due to samsung galaxies updates. The left hand don't know what the right hand is doing. Do yourself a favor research find another phone and another service provider.”

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Posted 7 months ago

“Do buy any appliances from Samsung. They do not honor the manufactures warrant. I have a mounted microwave that is only 5 months old that no longer heats. After 10 calls to arrange service they want me to pay to have in dismounted so they can look at it. What good is the warrant if I have to pay a few hundred dollars to have it dismounted then mounted again. Don’t buy Sansung”

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Posted 7 months ago

“One of the worst service ever had , careless/irresponsible people at Samsung service centre as well customer care please improve your service.”

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Posted 7 months ago

“I used to love Samsung but I have been having nothing but issues with my products. The appliances are cheap and break easily. The warranty is useless, they constantly push the blame on anything else but the product. I also have a few watches that have glitches. My phone....forget it if you use it with androud auto or Bluetooth. I am sad that I will have to switch brands but more angry I have wasted my money on products that have lost their quality and continue to disappoint.”

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Posted 7 months ago

“Terrible, Terrible, Terrible customer service. My phone stopped working. I was told to take it to an authorized servicer. Took it there, it was deemed unrepairable. Called samsung. They want me to troubleshoot my phone issue with them and or send it to their main servicer via mail and be without a phone for several days. They're a joke. Their warranty is a joke. I will be buying a new phone that isn't a Samsung.”

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Posted 7 months ago

“I purchased a Samsung from Best Buy - and now there are some features I do not have because they are only available when purchased directly from Samsung. Seems I spent money on your product, I should get all the benefits.”

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Posted 7 months ago

“If I could put negative stars, I would. I bought a Samsung convection oven that only lasted about five years. Save your money people.”

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Posted 7 months ago

“I've been talking to customer service for last 5 days. They said technician is arranged and they will call back. But no one called and I asked them to escalate. They said it was a holiday hence technician was not available. But until now no one reached out. It was a very simple replacement of a spare part. If they can not do it atleast tell us no. We can purchase it locally. What action is being taken in this??”

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Posted 7 months ago

“Well let’s start by saying don’t bother calling the 800 number - they recognize you by name and tell you they will connect you with the next customer service representative then disconnect you. They promised a full refund, came and took my television and no refund. I have to file a police report and a statement with the better business bureau. I will never purchase another Samsung product. It has been over two months since I started this process and no response from Samsung.”

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Posted 7 months ago

“Omg what an absolute joke, they literally treat you like some sort of idiot, they have zero respect for your time or belongings. I've had 6 engineers out to my Samsung washing machine over the 3 months, which means all of my appliances pulling out and put back which is now causing extra wear especially on my dishwasher Which is now leaking from the front. I have phoned up Samsung and told them about the extra wear and tear on everything else in my kitchen because of their poor quality washing machine and as you can guess they do not care and take no responsibility for it. Even though you would have thought after the second or third visit to this washing machine they would have kind of decided let's have this picked up and swapped out just to save the stress and inconvenience on the customer. I've had this washing machine for just about 3 years and every single part of it has been replaced I phone up again to say that it's still not working properly and I've got a go through the whole rigmarole of diagnostic again. Obviously I say to them just reference my last complaints and emails and recordings and that is exactly what it's still doing. But no they speak to you like a child and you've got to go through all of this mind-numbing stuff just to have an engineer background to hopefully say nope it needs replacing. These have got to be the worst people I've ever dealt with I will never be going with Samsung again because it is It's too difficult to have your products fixed And as I say there is no consideration for how much time you need to take off work or how much where on your kitchen this is having they will send people out 6,7,8 times with no hesitation or thought to if you are having to take the day off work or damage that is being done to your home”

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Posted 7 months ago

“Dont buy SAMSUNG, This brands is no good, they don’t care the customers , the extension warranties don work never, if you don’t speak english, spanish rep would be very rude with you… keep far away from SAMSUNG”

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Posted 7 months ago

Samsung is rated 1.2 based on 4,354 reviews