Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,362 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,362 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 26th November 2024

Gwen Phillips

Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

457

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“better service. please. Its embarrassing to think that such a huge company has such terrible costumer service(this review is if you contact samsung directly). The products they sell are amazing but if my product breaks i know that i’m better off just buying a new one instead of trying to get it fixed from your service because if i sent it to get it fixed i would probably die from old age before i get it back. This is 100% not a joke whatsoever. Even till this day i have not gotten my Tv from them. It’s been around 3 months. My Tv stopped working only 5 months after buying it with no damage or over use-age. I was playing a video game on it and just turned off like i pressed the off switch. After trying to get it to work for two days I decided to contact Samsung directly(since i didn’t get a warranty from the store i bought it from because i thought their Tv’s were just that good.) And they said they would fix it since i still have the companies warranty so a week later a service guy comes with a part and says he’s here to fix the Tv. No mind you he has not actually seen the Tv and checked to see what the issue was but already had “the part to fix it”. so 30mins alfred him being at the house he says he can’t fix it and will need to order a new part. during this time it’s been around 2 weeks. this happend again and then tells my i just need a new tv and that they will give my a new one. now fast forward 2 and half months later and i still don’t have the tv. at this point Im assuming they either forgot about it or expected me to go to their warehouse and fix it myself. In conclusion if you don’t not have the warranty from the store you bought it from don’t waste your time contacting Samsung. So make sure you don’t make the mistake i did in thing their Tvs are good because they are not.”

Helpful Report

Posted 3 years ago

“Hopeless and faulty Mobile they are selling. Please don't buy any products.”

Helpful Report

Posted 3 years ago

“Bought a Samsung S21 on January. 6 months later the SIM Card is not responding, and I lost access to use my data, calls, and texts. This happened a week ago. I Go to Verizon Store on the next day and get two separate SIM Cards put in and they tell me the reader is broken but I can try Best Buy (Where I purchased it) and they maybe can help. They called Samsung support with me and they told us to switch out the SIM Card (didn't work) and then told us to do a factory reset. Did that and it didn't work so they told us to take the Phone to UBreakiFix (Samsung affiliated phone repair in my area). For the S21 they can repair the SIM reader and Samsung requires they try that first. Work order went in Sunday, Part Came in Thursday. UBreakiFix was great got it replaced same day it came in and it did not work. Samsung made them run tests that take over 2 hours so they can verify that it is eligible for in store trade in for the new phone. They did and it has been in pre approval since yesterday. It is now Friday, one week AFTER the phone stopped working. Up until this point i understand Samsung having me jump through some hoops before they send me a new phone. I called UBreakiFix today and they say Samsung has not approved the replacement or the instore pick up. I get my Job ID # and call Samsung. I explain how inconvenient this process has been and the 1st two techs hung up on me after asking me to hold to view documentation. I know this because i was on hold and after a while it asked me to give the Support Tech rating, which happens after the call. I called a 3rd time and got a great tech called Rene (he was amazing) and he didn't even hang up on me. He told me that he did not have the authorization to expedite (fair) this situation and was honest that it's optimistically going to take at least 6-9 more days but probably more. I asked him to hook me up with a supervisor and they will call me back as soon as they’re free. So the timeline is this: Sat - Phone breaks - no data, no phone calls, no text Sun - Spend my afternoon going to Verizon, Bestbuy, and the Samsung Affiliate UbreakiFix and my work order is put in and part ordered - no data, no phone calls, no text Mon - no data, no phone calls, no text Tue - no data, no phone calls, no text Wed - no data, no phone calls, no text Thur - They get the sim card reader, switch it out, do a factory reset, and none of that works. Request for an In store replacement - no data, no phone calls, no text Fri - Still not approved for the replacement. Call Samsung support to see if I can get the approval expedited and the first two support techs hang up on me. Third tech tells me that optimistically it will take another 6-9 days. At the end of the day, Samsung's flagship S21 broke 6 months after me purchasing. I jumped through every hoop for the last week just to have two techs hang up on me when i call Samsung Support. I have gone 7 days and optimistically will have to go another 6-9 more (13-17 days total) without data, phone calls, or texts. I will also have to continue to pay for my Verizon data plan that i won't be able to use at all. In a day and age where cell phones are so massively used this process is unacceptable and any new phone moving forward will NOT be a Samsung. After all that negative I want to highlight how amazing Rene, their support tech, was and how great UBreakiFix was. They were the only positives in this whole ordeal.”

Helpful Report

Posted 3 years ago

“They have the worst customer service in the world, at least in UK. Ordered my Galaxy S21 Ultra on 13th of June 2021, it’s a £1199 phone and still they charged me £3.99 for the delivery on a specific date and time. Guess what, they failed to deliver the phone on time and after calling them so many times, non of their customer service agents could give me any updates when I will get the phone, and their phone line is really really poor, you can’t hear them properly most of the time and suddenly they cut off the phone, it was really frustrating as I had to call over and over again and had to explain the same thing. Anyway, after lots of arguments one of the agents said she will send me an email with updates soon, but didn’t receive anything. However, suddenly in the middle of the night got an email from DPD that they will deliver my order in the morning, by this time it was already 24h delayed, remember they charged me for delivery on my specific date n time. Now let’s talk about the experiences after getting the phone. Obviously it’s a £1200 phone (£1199 to be exact) and you expect the best performance. Again guess what, the battery life is worse than my 3 years old phone. All the so called Pro-YouTubers and reviews saying you will get more than a day of battery life. But in reality I’m not getting anywhere near to that, it’s roughly 4h Screen on Time n I’m not a heavy user by any means. So after getting this poor battery performance I called Samsung again and again the same issue with the phone line, really really bad. Finally got to talk with someone after 3/4 attempts. He said I have to wait 2/3 days more to let the phone learn about my daily using patterns and then the phone will optimise the battery. If not then he said they will replace the phone. When I asked how the replacement process will work, he said “We will send you the replacement phone 1st with return label and you have to send the old phone back on that same box” So after 3 days when I noticed the battery didn’t improve that much despite me being so close fisted with the phone uses. So I called again to the customer service and again same poor line connection. This time the agent said they will replace the phone but I have to send the old phone back 1st and after 7 to 10 days of receiving the old phone they will send me the replacement phone. Is this a joke!!!!!! I'm now really disappointed with this phone and the service I've been given so far. This is one of the worst decision I had taken that buying a phone from Samsung. If you buy it from online you can't take the phone to Samsung stores or shops to replace as non of the stores or shops are their official site (as I was told by customer service agents) So I'm pretty much stuck with this phone and have to send it to them by post and wait. I have decided to return the phone and get my money back. It's way better to buy from Apple, at least you get better customer service and they have their official stores everywhere, and doesn't, matter wherever I buy iPhone I can take it to the store and get my issues sorted, at least that's what I learned from my previous experiences with Apple.”

Helpful Report

Posted 3 years ago

“Got a S20 md the damn screen stopped working. phone isnt even 8 months old. I was so frustrated calling the automated service line telling me to press 1 for phones that I dropped my phone cracking it. Now they wont even help because it is broken. The Samsung S20 is by far the worst quality phone I have owned. I had a good portion of Samsung phones since day one and this is the worst. I will not one another Samsung product as long as I live. They do not stand behind their products”

Helpful Report

Posted 3 years ago

“DO NOT BUY SAMSUNG PRODUCTS!!! We purchased a 65” tv and less than 3 months the tv base broke and the tv crashed to the floor. Because the tv had physical damage from falling it was deemed out of warranty. They will not do anything to help us. They are the worst company that does not back their product or care about their customers. I will never buy anything from Samsung. EVER!!!!!!”

Helpful Report

Posted 3 years ago

“Try to stay away from their phones if possible. I have a phone that's acting up. I took it to T-Mobile and the guy wasn't able to fix it. He says it's under a 1 year warranty, so I call T-Mobile and they transfer me to Samsung. The lady, who's first language isn't English, tries to troubleshoot with me over the phone. For 30 minutes. Finally, I hung up - not her fault. Again, try not to purchase from Samsung.”

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Posted 3 years ago

“I have a samsung washer and had the top replaced for a factory defect and now it has the same issue. They tell me it is my problem now. If you are looking to buy the top loader washer it is going to start to rust and fall on your clothes.”

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Posted 3 years ago

“I am totally disappointed in Samsung's aftercare / warranty. I have a front load washing machine that is only 12 months old is leaking from the door and underneath. I have been asked to send photos 3 times to different numbers within Samsung, I have spoken to rude employees from here also. It is now 3 weeks later and they have decided (without even looking at the machine) that its not a manufacturing problem therefor it is not under warranty :( I will never buy a Samsung product again.”

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Posted 3 years ago

“I got a Samsung refrigerator few years ago ! I had a problem from the day one ! Absolutely piece of junk ! I just took a to the dump !”

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Posted 3 years ago

“I bought s21+ online from Samsung website and after month half the phone start giving me an issue, so I spoke with someone from the customer service from Samsung and they send me to repair shop which was more then hour away from where I live. The repair shop took 3 hours and by the end they told the phone could not be fixed because have motherboard factory issue. The shop told me to just send back and get your money back or new phone. I spoke with Samsung customer service, and they said they will need back but to fix it, and not to give me money back or new one. After I send the phone, I did my online research and the came up with information that phone will not be good after they fix it. overall, I spoke with customer service of Samsung and they were very bad and unprofessional, and they keep put me on waiting and someone else join and ask how can I help you and that happened over and over..... I asked to speak to manger for 100 times but still nothing. I would not even give them half star for the review. No refund !!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 3 years ago

“The worst customer service. No one calls you back and my refrigerator has not been cooling my food, which has spoiled . This issue has been pending since June 28th and I cant get it fixed. I will never by a product form samsung..There are many other good products that stand behind there product.”

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Posted 3 years ago

“Is there a 1/2 star? Not even sure they deserve that. I purchased a new phone that didn't work properly from the day I bought it. Was told once I sent the phone in the second time that I would receive a replacement phone. The phone was returned to me repaired and worked worse than when I sent it in. When I sent it back they returned it to me "UNREPAIRED." Been a long time user of Samsung products. After fighting with customer service for over 4 months, I may never touch another Samsung product again! Doubt this review will have much impact on their methods but I'm hoping consumers will seriously reconsider purchasing Samsung products in the future as I strongly feel they have no intention of changing their bad attitude and low level of customer care.”

Helpful Report

Posted 3 years ago

“Worst customer service I’ve ever experienced in my life . On top of that I spent $1100 on a tv for it to break and after I get it repaired once , the same exact issue occurs 13 months later. I will never buy a Samsung product again in my life and I will encourage others to do so.”

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Posted 3 years ago

“Every time I up date my note it works terrible, I have reverse the up date to get my phone to work properly. Customer service for Samsung is straight garbage!”

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Posted 3 years ago

“I am totally disappointed with Samsung customer service. We paid $2600 for a fridge and $850 on top of that for repairs and the fridge still doesn’t work. Will never buy a Samsung product again.”

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Posted 3 years ago

“Over 6 months ago our tenant reported the air conditioner stopped working. As it was still under warranty, we went through the warranty process. Now 6 months on and the 4 repairs the air conditioner is still not working. The recent repair agent recommended replacement as the same part has been replaced 4 times in 6 months. Samsung has declined their recommendation and wants one of their team to attend with the repair agent again. Our poor tenant is 6 months deep without an air conditioner. Your warranty service is a joke! We feel that you are just biding your time until the warranty is up on the air conditioner.”

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Posted 3 years ago

“Samsung your customer service is the WORST I have ever had to deal with not to mention your repair service STINKS also as long as I’m alive I will ensure that anyone looking to purchase a Samsung product will be advised not to purchase your product purchased a fridge and has completely given up in four months took technician a week to come out that’s only because we demanded someone to come out sooner on arrival it took ten minutes to tell us that the computer board and compressor is shot will now be five to ten days tho see if parts are available still waiting GARBAGE SERVICE the country is also in a heat wave”

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Posted 3 years ago

“Had a warranty on Samsung Refrigerator, after several calls and lots of time on the phone we now have to wait until we receive our prorated refund check to get rid of the old refrigerator. So we are supposed to live without a refrigerator for two or three weeks or get a new refrigerator without doing an exchange and figuring out a way to get rid of the old one. In other words they are hoping you will just give up on it through frustration and they won't have to honor the pro rated warranty costs.”

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Posted 3 years ago

“I regret ordering on Samsung website and not Amazon. I can't believe their damaged product replacement procedure. Never imagined samsung to have such pathetic customer support team who.”

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Posted 3 years ago

Samsung is rated 1.2 based on 4,362 reviews