Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,365 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

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Metrics

1.2

Based on 4,365 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 26th November 2024

Gwen Phillips

Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

457

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stay clear of Samsung appliances. I brought a Samsung black stainless steel French door fridge, ice maker gets fixed cause it was freezing up, still waiting since November for parts because under the deli drawer is a sheet of ice because of the dual evaporater drain clogs up ( very poor engineering). Brought a Samsung black stainless steel confectionery oven ,started blinking on the control board after 1.5 years Samsung send there authorized repair person to fix , he replaces 3 parts leaves,go to use the oven now it heats right to 550 even when you set it to 250. I call Samsung again send repair man again he repace main board again after he leaves doing same thing heating up to 550 again. I've called Samsung 17 times for the oven and fridge, every time I speak to a representative they tell me something different its because of covid there working from home,thats what I was told so none of them are on the same paige., the problems I'm having are class action suites and very common problems , and the service people never answer there phones so after you spend 2500 on there fridge and 1000 on there oven your left with a big pile of scrap metal that looks nice and one big headache, do not buy Samsung appliances, buyer be aware!”

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Posted 3 years ago

“My experience with Samsung is worst. I have purchased Galaxy A51, and within 6 months it gets totally hanged. Submitted device for repairing, and it take too long to repair. The Service center team is giving some invalid reasons and making it delay. The worst reason I heard that, the motherboard is not available at company. And one more reason, IMEI number rewriting take long time, in my case its more than 2-3 days. Can't trust. Then I contacted chat support twice, first time they said we have asked service center to take this on priority and second time they were saying the system is showing the request status is repaired. I asked them if your system is showing it repaired and still customer has not get his device, so who can take action on this. They got the reply again to contact Service Center. So sry to say but the device is not guaranteed as well as Service center process and Customer Service quality is worst. I think, will never think and suggest to buy Samsung devices.”

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Posted 3 years ago

“NO COMPRAN SAMSUNG GALAXY SE20 FE. DO NOT PURCHASE SAMSUNG GALAXY SE20 FE. The camera is a garbage. It makes overexposure and burly images in all modes and all adjusts. The whole internet is full with people’s complaints. Samsung knows already about this failure but doesn’t do anything. I purchased Galaxy SE20 FE 3 weeks ago. After discovering this ´products failure´ I tried to bring it back to the store but they didn´t accept the devolution because it was already used and the problem is a ´products failure´. I contacted Samsung customer support team (bunch of jerks) several times. NO ANY ANSWER. This is Samsung now a days. An unreliable, cheating and swindling international that doesn´t give a damn to his customers. It brings garbage products to the market without any responsibility. According the rules, the logia and the law (which is no valid for the untouchable multinationals) in case of a ´product failure´ the manufacture should retrieve that product from the market and compensates those that have purchased it. For us, consumers, without any power and rights, the only option is publishing and inform the whole world about this ´product failure´ and try to prevent that people purchase Galaxy SE20 FE. The other thing that we can do, is suing Samsung with the local and the European consumer Right Organizations and force Samsung to take action.”

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Posted 3 years ago

“I'm sorry to see so many negative reviews. Our experience with Samsung customer service was 5 stars to say the least. We purchased a new $1000 Samsung electric oven in November 2020 and it was delivered 3 weeks later. Within 4 days of having it installed, we experienced 2 pretty signifiant defects - the LED display was glitching & there were already chips on the glasstop. Called 1-800-SAMSUNG and they sent a tech out within 2 weeks to fix the LED display (under warrenty of course, no cost to us) which turns out was repaired by an update to their app! Technology, am I right? Regarding the chips in the glasstop, which happened due to no fault of our own, Samsung made it right - although glasstop chips aren't generally covered by the warrenty, they understood our devistation as we only had the appliace a few days before chips appeared and they sent a tech out to replace the glasstop, no charge to us, as a one time courtesy. Samsung really stepped up. Thank you!! Lifelong customers here.”

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Posted 3 years ago

“Samsung customer service is horrible!! Your issue is NEVER resolved and they just keep transferring you from dept to dept inly to be be told it the WRONG dept. This is the WORST customer service I have ever experieneced. I will NEVER but another product from them. Buyer beware if you need help they will NOT assist you. If I could give ZERO STARS I WOULD.”

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Posted 3 years ago

“Minus 10 Stars!!! Paid $261 for what looked like a flat-rate refrigerator repair. Paid directly to Samsung, I think. Fridge is 9 years old. After 2 weeks and 2 visits, the second one because of "parts," tech says that fridge can't be repaired but will be replaced by Samsung - I presume they are making this offer because they can't get the right parts. Tells me I need to contact Samsung. Many hours on phone and on TXT with Samsung support (they kick me back and forth between these) and it goes from offering me a replacement, to 50% off on a new fridge, to about either $30 off on a new fridge or $26 in cash. Wow. And this is after 5 days worth of calls since last week. They said I'd be contacted in 1 or 2 days, but they never contacted me until today, and then only after I called. They would have been ahead of the game if they'd told me on day one that the fridge could not be repaired, and there was nothing else they can do. Instead, I get this frustrating run-around. Still don't know if I'll get a refund for the bogus repair call. As a result, I'm done with Samsung and its products forever. BTW this morning I RECEIVED a robo-call saying something like "This is your callback from Samsung. Our offices are currently closed..." You can't make this stuff up.”

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Posted 3 years ago

“If I could leave a zero I would.. I’m am beyond disappointed and completely appalled by Samsung’s customer service. Their lack of product defect support. I have been dragged through the wringer in order have my 3 month old refrigerator replaced due a defective compressor. Which has cost me over $1000 in cost. Food loss, purchasing a mini fridge to try and salvage food loss, having to eat take out for over a month during the most expensive time of year from the day before Thanksgiving until after Christmas to have it replaced. I was told by a dozen reps who say there sorry for my experience and that they can’t reimburse me for all my inconveniences, except the food loss and even then some refrigerator items are excluded as well. To which I understood and gave them all they ask for and even asked if they wanted receipts for which I had at the beginning of this ordeal to which they said that wasnt necessary and Samsung always takes of the food replacement.. I’ve been hung up on multiple times to which they don’t call back like they say they will if we get disconnected. I can’t believe a company would punish a paying customer for there dysfunctional equipment. I was offered 1/3 of my grocery loss.. not my grocery total loss due to their defective product...😞😕”

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Posted 3 years ago

“Very bad service from samsung teams I bought a few TVs from Samsung online shop UK. Every month i sent TVs for repair ALL FAULTY!!! THE ENGINEERS REPAIRED THEM AND AGAIN STILL FAULTY! I REPLACED TV Q90T BECAUSE IT ARTIVED ON THE FIRST DAY FAULTY!!! I PAID EXTRA MONEY TO BUY ANOTHER DIFFERENT TV Q95T WHICH AGAIN 2 MONTHS LATER BECAME FAULTY!!! IVE BEEN ASKING FOR REFUNDS!! THE MANAGER FROM TECHNICAL SUPPORT ANNA SAID SHE WILL REFUND ME TWICE AS A GOOD WILL GESTURE BUT NO REFUNDS RECIEVED. EVERY AGENT I SPOKE TO WERE UNHELPFUL! VERY BAD CUSTOMER SERVICE”

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Posted 3 years ago

“I have purchased Samsung QLED 65 Inches smart television on 19th March 2020. On 4th Jan 2021 in the evening the Television started restarting itself. I raised a complaint against the same and the technician came to visit us and mentioned that there could be a Power board issue that has occurred. He was not confident on the same. Also it was mentioned that no such problem has occurred all these years. It is not even 10 Months and I have got such an issue. The cost that I have purchased for is 179800/- . I have requested for replacement of the television rather than replacing the spares. Since it is not even 10 months old and my warranty period would expire in 2.5 months, I am requesting for a replacement, The Samsung team is neglecting to provide a replacement and providing up only with spares. What if the spare gets faulty after 3 months, i do not have a answer. samsung team, Provide me the replacement”

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Posted 3 years ago

“Got a refrigerator from samsung and the gadget is defective parts are not working made complaints emails but all efforts were useless no response at all complaining since almost a month”

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Posted 3 years ago

“HORRIBLE SERVICE! I bought my parents a tv at BJS and in 6 months lines appeared on the tv. I had to call 3 times for them to send a the technician for the technician to tell us it wasn't covered on their guarantee.HORRIBLE! DO NOT PURCHASE THEIR PRODUCTS! NOT WORTH THE MONEY. HORRIBLE CUSTOMER SERVICE.”

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Posted 3 years ago

“A month ago, I would have given a 5. I've always been happy with Samsung TV's I've had (and have several). I notified The Big Screen Store on December 21st that the picture of my largest TV. which is still under warranty, was going out. It is almost 3 weeks later and Samsung has not yet authorized replacement of the TV. Not a great warranty service!”

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Posted 3 years ago

“Samsung has the worst customer service we have EVER experienced and we will never purchase anything from them again. We don't write reviews usually, however we feel the need to warn other people about them because if you have a problem you will be ignored. We have been battling them for 5 months now and if they do respond (which isn't often) they will just try and fob you off. It has been infuriating, stressful and upsetting and the TV we purchased from the was definitely not worth the £2,500 price tag. We followed the installation instructions to put it on the wall (even paying out another £50 for their wall bracket rather than the cheaper amazon alternative) to make sure nothing went wrong. We lifted the TV for from the bottom and the sides and didn't touch the screen. However when it was finally in place (this wasn't an easy task) the LEDs behind the screen had stopped working (there was absolutely no damage to the TV screen itself) Samsung's response was that it was obviously our faulty and they could tell this by looking at a picture and too bad for us. We have been trying to get this looked at by them but they are rude, patronizing and refuse to help. except to try and charge us more money by saying they can send an engineer out for £180 just to take a look at - they'll then quote us even more money to fix it. They are just trying to take even more money off us and wont even consider taking into account that the TV was not up to standard. We will be taking Legal action as we know we did not cause physical damage to this TV and if you would like to avoid this, we suggest you don't go anywhere near Samsung products.”

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Posted 3 years ago

“Remind me to NEVER buy another Samsung appliance as long as I live!!!! They need to stick to phones and tv's! Two and a half years ago I bought a new Samsung fridge, stove, dishwasher, microwave, washer and dryer. My dishwasher has already been replaced once. The dishes still come out dirtier than when they went in and I need to use citric acid with every wash AND it LEAKS! The ice dispenser in the fridge freezes up every 2-3 months and needs to be unplugged and defrosted in order for it to work properly again! And last, but I'm sure not least, my dryer quit working. Currently waiting for a repair man to come and diagnose the problem.....Absolute garbage product. Spoke with a repairman and told him that I would never buy another Samsung appliance as long as I lived and he said "do you know how many times a day I hear that!!!!"”

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Posted 3 years ago

“Scumbag company that robs the working class. Bought a dryer that ruined over 500 dollars in clothes. The only way they would give me a refund is if I let go of all rights to seek damages for clothes. I hope Samsung goes out of business they suck”

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Posted 3 years ago

“Samsung cancelled my order for a sale price item, and told me I could re-order at non sale price. When I talked with customer service, they said "read our terms and conditions" we can do what we want..... Hi Tim Cook, I am buying Apple now....”

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Posted 3 years ago

“I got Samsung note 10 as a gift, tried to return it literally a day after (barely opened the box) in order to buy the S20. Samsung Claimed the phone was damaged and did not accept my return. They had the worst customer service and I ended up getting an iPhone.”

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Posted 3 years ago

“Worst customer service that I have ever experienced! I Purchased a four piece appliance package and 50% of the items failed in less than a year. One almost burned my house down. Don’t buy Samsung!”

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Posted 3 years ago

“I ordered the unlocked Note 20 in December. My cell service is with spectrum. I get the unlocked phone, give spectrum the IMEI number and they tell me they can't activate the phone. Unreal Samsung, is it unlocked or not??? I Schedule a return with Samsung, along with the earbuds. I drop the box at a FedEx Dropbox. When Samsung receives the box the phone is not in there. I also financed the phone along with a 1000.00 tablet for my husband which we kept. Now after 3+ weeks, over 4 hours on the phone with them I still do not have a credit on my account! Some idiot steals the phone, which is not my fault and I'm am not paying for it!!! Give me my credit and track the phone on your own time! I would love to know if it was a FedEx driver or a Samsung employee! But again, not my fault! My payment for the tablet and phone is due January 20th. I am not paying for a phone I returned! Absolutely horrible customer service, couldn't understand the Phillipine accent and then they would put me on hold and disconnect my call. One woman said I would get a credit immediately, still no credit! I will never ever use this company again! They send me an unlocked phone, supposedly, but not for spectrum wireless apparently!! Buyer beware!!!!”

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Posted 3 years ago

“When I opened Samsung Bud live , I found hair inside the bud and 2 seals .After contact them for 1 week with a ten calls . They refused to change a new one and said that hair is mine ??? I”ll never buy anything from Samsung”

Samsung 1 star review on 6th January 2021

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Posted 3 years ago

Samsung is rated 1.2 based on 4,365 reviews