“I was unhappy with a recent product purchase and the customer service at Sand Cloud was so quick and efficient. They were able to resolve my issue within a couple of days, which was much appreciated.”
Dear Meraris, Thank you so much for your fantastic 5-star rating of Sand Cloud! We truly appreciate your support and loyalty as our customers. We are thrilled to hear that you experienced our quick and efficient customer service. It is our top priority to address any concerns and ensure your satisfaction. We are glad that we were able to resolve your recent product purchase issue within a couple of days. Your appreciation means the world to us.
“Update: I was offered another round of towels to see if these will be better. If they are, I will update my review again. I appreciate the customer service.
I feel badly for any of the reviewers who think this towel is soft. I don't know where you're getting your towels, but keep looking! Even very inexpensive towels are softer than this.
Pros are that it dries the body fine, dries itself well, and will pack efficiently, but I couldn't bear to use it once the weather turned cool. It just feels like a punishment, and I don't deserve to be punished right out of the shower. Great marketing team though, because you sure fooled me!”
Hello Allison! Thank you for your valuable review. Your satisfaction with our customer service team is something we are happy to hear. We highly appreciate your support for our mission of Marine Conservation:) Thank you for choosing to shop with us!
“Absolutely love the pattern. The blanket is stunning! Not comfy tho. I am so disappointed in how rough and scratchy the blanket is. Not ideal for lounging around with and certainly would not recommend for a bed. Very different feel than the towels I have purchased in the past. It is adorable tho!
Update! SANDCLOUD customer service has been phenomenal! Someone reached out with some tips and tricks to help try and remedy my situation with the scratchiness of my blanket. They also compensated me with a gift card for the troubles. I cannot rave about their level of customer service! My 3 stars are def changing to a 5!”
Hi Katie! We value the time you invested in updating the reviews and ratings. We are thrilled to hear that our customer service has met your expectations. We really appreciate your help in furthering our goal of marine conservation. We appreciate you selecting to shop with us!
Hello Jane! We are glad to hear that you're happy with our service. We highly appreciate your support for our mission of Marine Conservation:) Thank you for choosing to shop with us!
“I love this blanket it’s so cute and the perfect weight but it snags so easily.. we have only had it for a couple days.. super disappointing. However sandcloud reached out to me and replaced the blanket. The customer service is excellent and here’s to hoping this one lasts! They want their customers to be happy”
Hello Erin! We are glad to hear that you're happy with our products and service. We highly appreciate your support for our mission of Marine Conservation:) Thank you for choosing to shop with us!
“UPDATE:After a one star review due to the lack of response from the company because of a missing item from an order I have update my review. Once customer service contact me, the issue was resolved quickly. They offered the choice of replacement or refund. I chose the replacement. My order arrived quickly and in time for our trip. It is a great product and I plan to buy more. They make a great gift.”
Hello Melissa! We are glad to hear that you're happy with our products and service. We highly appreciate your support for our mission of Marine Conservation:) Thank you for choosing to shop with us!
“After a shipping hiccup, the towels arrived! Seriously, I love them more each time I wash them bc they get softer each time! So absorbent, perfect size for the beach-Sand Clouds are a MIST HAVE. Obsessed. 😍”
Thank you so much Meagan for the amazing 5-star rating! We are glad to hear that you're happy with our products and service. We highly appreciate your support for our mission of Marine Conservation:) Thank you for choosing to shop with us!
“I’m updating a previous review of 3 stars because after inly a month there were threads coming out. However, customer service was great (once I got a hold of them!). They were able to give me a discount code on another item, with free shipping. So I was thankful my issue got resolved and I hope my new towel doesn’t have any problems!”
