“Updated review after customer service reached out to address my concern! They reached out and offered to refund the towel or send a different one which I really appreciated. I would say the bundle is a good way to get these towels for cheaper if you don’t care about the colors/patterns.
Original review- Purchased this bundle recently, lots of pink pastel stripe patterns but I liked a couple of the towel patterns/colors. I was not happy at all with one of the towels, the material was totally different than normal sand cloud towels and not at all absorbent. It’s super thin and a little scratchy.”
Dear Claire,Thank you so much for your 4-star rating of Sand Cloud! We greatly appreciate your support and feedback.
We are thrilled to hear that our customer service team reached out to address your concern. We apologize for the inconvenience caused by the towel that did not meet your expectations. We are dedicated to providing the best possible experience for our customers, and we are glad that we had the opportunity to resolve the issue for you.
Once again, we thank you for your support and for taking the time to update your review. We hope to continue serving you in the future and providing you with the towels you love.
“Sand clouds, customer service could not be better. Their staff did everything they could do to make it right. Overall, I’m just not completely satisfied with the replacement product. There’s nothing wrong with them. It’s just not all right product for me.”
Dear Lorie,Thank you so much for taking the time to provide us with your valuable feedback. We are sorry to know that you are not satisfied with the replacement that was created for your order(Mystery Large Towel).
Your comments have been forwarded to the relevant team. We would like to discuss further with you. Kindly respond to the email that we sent you.
Hi Heather,Thank you so much for taking the time to share your feedback about Sand Cloud! We truly appreciate hearing from our valued customers like you.
We would like to discuss further with you. Kindly respond to the email that we sent you.
“If you are looking for a piece or a towel that works well as a picnic blanket then this is the product for you, but if you want a product that actually dries you off stay far far away. It’s essentially like drying yourself off with a t shirt, even if you follow through with their special wash method that’s supposed to “bloom the natural cotton fibers”
Don’t waste your time or money”
Dear Shelby,Thank you so much for taking the time to share your feedback on Sand Cloud. We would like to discuss further with you. Kindly respond to the email that we sent you.
Dear Nichole,Thank you so much for your wonderful 4 star rating of Sand Cloud! We greatly appreciate your feedback and are thrilled that you had a positive experience with us.
We would also like to express our gratitude for your kind words about our customer service. We always strive to provide the best assistance possible, and it brings us joy to know that we were able to address any issues you had with your product.
If there is anything else we can assist you with in the future, please do not hesitate to reach out. We are here for you!
Dear Stacie,Thank you so much for your 4-star rating of Sand Cloud! We truly appreciate your feedback and are thrilled to hear that you are enjoying our towels.
We are delighted to know that you find our towels to be both fast-drying and super soft. It's fantastic to hear that you are satisfied with the comfort and quality they provide.
Additionally, we would like to express our gratitude for your kind words regarding our customer service. It's our top priority to ensure your satisfaction, and we are glad that our team could assist you by promptly sending new towels to replace the defective ones.
Thank you for your loyalty as a customer. We truly value your continued support and look forward to serving you in the future.
“I was unhappy with a recent product purchase and the customer service at Sand Cloud was so quick and efficient. They were able to resolve my issue within a couple of days, which was much appreciated.”
Dear Meraris, Thank you so much for your fantastic 5-star rating of Sand Cloud! We truly appreciate your support and loyalty as our customers. We are thrilled to hear that you experienced our quick and efficient customer service. It is our top priority to address any concerns and ensure your satisfaction. We are glad that we were able to resolve your recent product purchase issue within a couple of days. Your appreciation means the world to us.
“Update: I was offered another round of towels to see if these will be better. If they are, I will update my review again. I appreciate the customer service.
I feel badly for any of the reviewers who think this towel is soft. I don't know where you're getting your towels, but keep looking! Even very inexpensive towels are softer than this.
Pros are that it dries the body fine, dries itself well, and will pack efficiently, but I couldn't bear to use it once the weather turned cool. It just feels like a punishment, and I don't deserve to be punished right out of the shower. Great marketing team though, because you sure fooled me!”
Hello Allison! Thank you for your valuable review. Your satisfaction with our customer service team is something we are happy to hear. We highly appreciate your support for our mission of Marine Conservation:) Thank you for choosing to shop with us!
“Absolutely love the pattern. The blanket is stunning! Not comfy tho. I am so disappointed in how rough and scratchy the blanket is. Not ideal for lounging around with and certainly would not recommend for a bed. Very different feel than the towels I have purchased in the past. It is adorable tho!
Update! SANDCLOUD customer service has been phenomenal! Someone reached out with some tips and tricks to help try and remedy my situation with the scratchiness of my blanket. They also compensated me with a gift card for the troubles. I cannot rave about their level of customer service! My 3 stars are def changing to a 5!”
Hi Katie! We value the time you invested in updating the reviews and ratings. We are thrilled to hear that our customer service has met your expectations. We really appreciate your help in furthering our goal of marine conservation. We appreciate you selecting to shop with us!
Hello Jane! We are glad to hear that you're happy with our service. We highly appreciate your support for our mission of Marine Conservation:) Thank you for choosing to shop with us!
“I love this blanket it’s so cute and the perfect weight but it snags so easily.. we have only had it for a couple days.. super disappointing. However sandcloud reached out to me and replaced the blanket. The customer service is excellent and here’s to hoping this one lasts! They want their customers to be happy”
Hello Erin! We are glad to hear that you're happy with our products and service. We highly appreciate your support for our mission of Marine Conservation:) Thank you for choosing to shop with us!
“UPDATE:After a one star review due to the lack of response from the company because of a missing item from an order I have update my review. Once customer service contact me, the issue was resolved quickly. They offered the choice of replacement or refund. I chose the replacement. My order arrived quickly and in time for our trip. It is a great product and I plan to buy more. They make a great gift.”
Hello Melissa! We are glad to hear that you're happy with our products and service. We highly appreciate your support for our mission of Marine Conservation:) Thank you for choosing to shop with us!
“After a shipping hiccup, the towels arrived! Seriously, I love them more each time I wash them bc they get softer each time! So absorbent, perfect size for the beach-Sand Clouds are a MIST HAVE. Obsessed. 😍”
Thank you so much Meagan for the amazing 5-star rating! We are glad to hear that you're happy with our products and service. We highly appreciate your support for our mission of Marine Conservation:) Thank you for choosing to shop with us!
“I’m updating a previous review of 3 stars because after inly a month there were threads coming out. However, customer service was great (once I got a hold of them!). They were able to give me a discount code on another item, with free shipping. So I was thankful my issue got resolved and I hope my new towel doesn’t have any problems!”
