“I had an issue with my towels and asked for a refund. The rep would not refund me. He told me to soak the towels. I was not happy with that answer as I spent over $300 on towels. I finally got someone in customer service that would help me and they issued me a gift card for half of what I spent. I was able to purchase the party blanket and the cover up. I am much happier and I will purchase from Sand Cloud in the future.”
Thank you for sharing your experience. We’re pleased to hear that you were ultimately able to get the support you needed and that you found joy in your new purchases. We understand how important it is for our customers to feel satisfied, especially after investing in our products. Your feedback about your initial experience is invaluable to us, and we appreciate your patience. If you have any more questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Sand Cloud, and we look forward to serving you again!
“It’s very soft and makes a great lightweight coverlet. BUT… it’s more a coverlet than a bedspread type blanket. Even though I have followed the care instructions to the letter, I have several holes in it, including washing on delicate (no agitator) just hanging to dry and only putting it in the dryer on air dry to collect some of the lint. While my experience with this blanket wasn’t what I’d hoped it would be, it does make a great couch or yard blanket and customer service stood behind their product and made things right!”
Thank you for your thoughtful feedback. While we’re glad to hear that you find the blanket soft and suitable as a lightweight coverlet, we’re sorry that it developed holes despite your careful care. It’s great to know that you’ve found another use for it, and we’re pleased that our customer service team was able to make things right for you. Your insights are incredibly valuable, and we’ll be sure to pass them along for further product improvement. If you ever need assistance in the future, please don’t hesitate to reach out. We appreciate your understanding and thank you for your review!
“After leaving a 1 star review, customer service reached out to me about my damaged towels. I sent them pictures and they offered me about a 50% refund on my order. I appreciate their effort in making it right, but I still would not try these products again. The towels fold down small, which is nice, and they are abosrbent. I did notice that it took about 3 washes before they stopped leaving lint / towel fibers on me.”
Thank you for sharing your experience. We're glad to hear that our customer service was able to assist and offer a partial refund, though we understand that the product still didn’t meet your expectations. We appreciate your detailed feedback on the towels and will take it into account for future improvements.
While we're sorry to hear that you wouldn’t try them again, we’re grateful for the chance to make it right and for your honest review. If you have any further concerns or questions, don’t hesitate to reach out. Thank you again for giving us the opportunity to assist you!
“The blanket I purchased was falling apart. My initial interactions with customer service were not good. Eventually I was able to get a full refund. It takes some time, but customer service eventually helps you out. Would purchase from sand cloud again (just not a blanket)”
Thank you for sharing your experience with us. We apologize for the initial difficulties you encountered with our customer service, and we appreciate your patience throughout the process. We're glad that we could ultimately resolve the issue and provide you with a full refund. Your feedback is valuable to us as we continue to improve our services. If you need any further assistance, please don't hesitate to reach out.
“Sand clouds, customer service could not be better. Their staff did everything they could do to make it right. Overall, I’m just not completely satisfied with the replacement product. There’s nothing wrong with them. It’s just not all right product for me.”
Dear Lorie,Thank you so much for taking the time to provide us with your valuable feedback. We are sorry to know that you are not satisfied with the replacement that was created for your order(Mystery Large Towel).
Your comments have been forwarded to the relevant team. We would like to discuss further with you. Kindly respond to the email that we sent you.
Hi Heather,Thank you so much for taking the time to share your feedback about Sand Cloud! We truly appreciate hearing from our valued customers like you.
We would like to discuss further with you. Kindly respond to the email that we sent you.
“Update: I was offered another round of towels to see if these will be better. If they are, I will update my review again. I appreciate the customer service.
I feel badly for any of the reviewers who think this towel is soft. I don't know where you're getting your towels, but keep looking! Even very inexpensive towels are softer than this.
Pros are that it dries the body fine, dries itself well, and will pack efficiently, but I couldn't bear to use it once the weather turned cool. It just feels like a punishment, and I don't deserve to be punished right out of the shower. Great marketing team though, because you sure fooled me!”
Hello Allison! Thank you for your valuable review. Your satisfaction with our customer service team is something we are happy to hear. We highly appreciate your support for our mission of Marine Conservation:) Thank you for choosing to shop with us!
