“After the total frustration sand cloud reached out to me and made up for the confusion. And the towels are amazing! Dries very quickly. Thank you sand cloud!”
Thank you so much for your kind 4-star review, Amy! We're thrilled to hear that Sand Cloud reached out and was able to resolve the confusion for you. It's fantastic that you're enjoying the towels and finding them to be quick-drying! Your satisfaction is our priority, and we're always here to assist you. If you have any other feedback or need assistance in the future, please don't hesitate to reach out. Thank you again for your support and for choosing Sand Cloud!
Dear Jess,
Thank you so much for taking the time to rate Sand Cloud with 4 stars! Your feedback means a lot to us, and we truly appreciate your support.
We're glad to hear that you found the pattern of our product beautiful. However, we apologize if the background color turned out to be darker than what was pictured. We already had a discussion regarding the review made and a partial refund was also processed.
For any further assistance or concerns that needs to be addressed from our end, please send an email from your registered email address to customerservice@sandcloud.com
Thank you, Katie, for taking the time to rate Sand Cloud with 4 stars! We truly appreciate your review. It's wonderful to hear that you love our beach towels and beach bag. We strive to provide quality products for your beach adventures. We apologize if our bath towels didn't meet your expectations. We take all feedback into consideration to continuously improve our offerings. If there's anything else we can do to enhance your experience with Sand Cloud, please don't hesitate to let us know. Thank you again for your support and we hope to serve you better in the future!
“Bought the boho bundle for the cute designs but my bundle didn’t include all of them. Customer service reached out to correct my order. Love the prints and the size of the towels. Not as absorbent as I expected but hoping they get better with use”
Thank you so much, Vicki, for your fantastic 4-star rating of Sand Cloud! We truly appreciate your feedback. We're glad to hear that you loved the cute designs in our boho bundle, and we apologize for the inconvenience you experienced with your order. We're thrilled that our customer service team was able to make things right for you.We're delighted that you're loving the prints and the size of our towels. We're sorry to hear that they weren't as absorbent as you expected, but we assure you, they tend to get better with use. We greatly value your loyalty as a customer, and we'll continue striving to provide you with the best products and service possible. Thank you again for your support!
“Updated review after customer service reached out to address my concern! They reached out and offered to refund the towel or send a different one which I really appreciated. I would say the bundle is a good way to get these towels for cheaper if you don’t care about the colors/patterns.
Original review- Purchased this bundle recently, lots of pink pastel stripe patterns but I liked a couple of the towel patterns/colors. I was not happy at all with one of the towels, the material was totally different than normal sand cloud towels and not at all absorbent. It’s super thin and a little scratchy.”
Dear Claire,Thank you so much for your 4-star rating of Sand Cloud! We greatly appreciate your support and feedback.
We are thrilled to hear that our customer service team reached out to address your concern. We apologize for the inconvenience caused by the towel that did not meet your expectations. We are dedicated to providing the best possible experience for our customers, and we are glad that we had the opportunity to resolve the issue for you.
Once again, we thank you for your support and for taking the time to update your review. We hope to continue serving you in the future and providing you with the towels you love.
Dear Nichole,Thank you so much for your wonderful 4 star rating of Sand Cloud! We greatly appreciate your feedback and are thrilled that you had a positive experience with us.
We would also like to express our gratitude for your kind words about our customer service. We always strive to provide the best assistance possible, and it brings us joy to know that we were able to address any issues you had with your product.
If there is anything else we can assist you with in the future, please do not hesitate to reach out. We are here for you!
Dear Stacie,Thank you so much for your 4-star rating of Sand Cloud! We truly appreciate your feedback and are thrilled to hear that you are enjoying our towels.
We are delighted to know that you find our towels to be both fast-drying and super soft. It's fantastic to hear that you are satisfied with the comfort and quality they provide.
Additionally, we would like to express our gratitude for your kind words regarding our customer service. It's our top priority to ensure your satisfaction, and we are glad that our team could assist you by promptly sending new towels to replace the defective ones.
Thank you for your loyalty as a customer. We truly value your continued support and look forward to serving you in the future.
Hello Jane! We are glad to hear that you're happy with our service. We highly appreciate your support for our mission of Marine Conservation:) Thank you for choosing to shop with us!
“I love this blanket it’s so cute and the perfect weight but it snags so easily.. we have only had it for a couple days.. super disappointing. However sandcloud reached out to me and replaced the blanket. The customer service is excellent and here’s to hoping this one lasts! They want their customers to be happy”
Hello Erin! We are glad to hear that you're happy with our products and service. We highly appreciate your support for our mission of Marine Conservation:) Thank you for choosing to shop with us!
“UPDATE:After a one star review due to the lack of response from the company because of a missing item from an order I have update my review. Once customer service contact me, the issue was resolved quickly. They offered the choice of replacement or refund. I chose the replacement. My order arrived quickly and in time for our trip. It is a great product and I plan to buy more. They make a great gift.”
Hello Melissa! We are glad to hear that you're happy with our products and service. We highly appreciate your support for our mission of Marine Conservation:) Thank you for choosing to shop with us!
“I’m updating a previous review of 3 stars because after inly a month there were threads coming out. However, customer service was great (once I got a hold of them!). They were able to give me a discount code on another item, with free shipping. So I was thankful my issue got resolved and I hope my new towel doesn’t have any problems!”
