“I had a problem with my first Sand cloud poncho unraveling under washed on slow and line dry.
Sand Cloud stood behind their product a d sent me a gift card. Im happy with the customer service
I ordered 4 more ponchos and got my friend interested .She purchased two!”
“The towels really require patience to become absorbent, and there are special instructions for soaking and air drying that would have been helpful. They're very pretty and I feel like they'll last a long time.”
Thank you so much for your thoughtful 5-star review, Rebecca! We appreciate your understanding about the initial absorbency process—patience truly pays off with our towels! We're glad to hear you find them beautiful and feel confident they'll last. Your feedback about the soaking and drying instructions is invaluable, and we'll definitely take that into consideration for future improvements. If you have any questions or need further assistance, feel free to reach out anytime. Thanks again for being a part of the Sand Cloud family!
Thank you so much for your fantastic 5-star review, Jessica! We're so glad to hear that you had a positive experience with our customer support. Your satisfaction is incredibly important to us, and we’re always here to help. If you ever need anything else or have further feedback, don't hesitate to reach out. Thanks for choosing Sand Cloud!
“Sand Cloud contacted me directly and was kind enough to give me options to return or refund. Thank you very much for your outstanding customer service”
Dear Kristina,Thank you so much for leaving us a wonderful 5-star rating! We greatly appreciate your support and are thrilled to hear that you had a fantastic experience with Sand Cloud. Your feedback means a lot to us.
We also wanted to thank you for mentioning our outstanding customer service. At Sand Cloud, we always strive to go above and beyond for our customers. We were delighted to have the opportunity to assist you and provide you with options for return or refund. It's our pleasure to ensure your satisfaction.
Thank you once again for your kind words. We look forward to serving you again in the future!
“I've been looking at these towels for about a year. I finally purchased and was on the fence about it then drove to their store to look at their designs. After looking and feeling I purchased two more, and got my friend to purchase one. I've used my XL towels everyday since then for various things such as covering my leather chair so I don't stick to it in this humid weather to covering my head and shoulders from being sunburned. I drove back down for their sale and had my hands full in the first ten mins. Its funny how designs you think you like are the ones you don't like when you see them in person and then designs you didn't give a second glance to on the website are one's you really like in person. If your on the fence like I was at first then sign up for emails and when they go on sale purchase one or go into one of their stores/or a retailer who sells them to check them out. They have customer service who actually gets back to you right away which is nice. They made a loyal customer out of me.”
Thank you so much for your amazing 5-star rating of Sand Cloud! We truly appreciate your support and loyalty.
We are thrilled to hear that you have been eyeing our towels for such a long time and finally decided to make a purchase. It's wonderful that you were even able to visit our store and personally examine our designs before making your decision. And it's even better to know that you ended up purchasing not just one, but two more towels, and also convinced your friend to get one too!
Your continued support means the world to us, and we promise to always deliver the best products and customer service that we can. If you ever need anything or have any further questions, please don't hesitate to reach out. We are here for you.
Thank you again for your incredible support and for choosing Sand Cloud. We truly appreciate it.
Dear Mayor,Thank you so much for taking the time to rate Sand Cloud with five stars! We truly appreciate your support and it means a lot to us. We strive to provide exceptional products and service to all our valued customers, and your positive feedback only motivates us further.
We are especially delighted to hear that you find our company responsive. As a team, we always aim to promptly address any inquiries or concerns that our customers may have. Your kind words are a testament to our commitment to excellent customer service.
Once again, thank you for your wonderful rating. We look forward to serving you in the future and providing you with more amazing products from Sand Cloud!
Thank you so much for taking the time to share your wonderful 5-star rating of Sand Cloud! We're thrilled to hear that you appreciate our efforts in producing natural quality products while giving back to the community. It means a lot to us that you recognize and value our commitment to sustainability.
We truly appreciate your continued support as a loyal customer. Your feedback inspires us to keep pushing forward and delivering products that make a positive impact on both people and the planet.
Once again, thank you for your kind words and for choosing Sand Cloud. We look forward to serving you again soon!
Dear Amy, Thank you so much for taking the time to give Sand Cloud a 5-star rating! We truly appreciate your kind words and your continued support as a loyal customer. We're thrilled to hear that you loved our towel and found it to be a great addition to your collection. We take great pride in providing exceptional customer service, so it's wonderful to know that you had a positive experience. We’re grateful for your support of Sand Cloud and our mission to protect our oceans and marine life.
“I was unhappy with a recent product purchase and the customer service at Sand Cloud was so quick and efficient. They were able to resolve my issue within a couple of days, which was much appreciated.”
Dear Meraris, Thank you so much for your fantastic 5-star rating of Sand Cloud! We truly appreciate your support and loyalty as our customers. We are thrilled to hear that you experienced our quick and efficient customer service. It is our top priority to address any concerns and ensure your satisfaction. We are glad that we were able to resolve your recent product purchase issue within a couple of days. Your appreciation means the world to us.
“Absolutely love the pattern. The blanket is stunning! Not comfy tho. I am so disappointed in how rough and scratchy the blanket is. Not ideal for lounging around with and certainly would not recommend for a bed. Very different feel than the towels I have purchased in the past. It is adorable tho!
Update! SANDCLOUD customer service has been phenomenal! Someone reached out with some tips and tricks to help try and remedy my situation with the scratchiness of my blanket. They also compensated me with a gift card for the troubles. I cannot rave about their level of customer service! My 3 stars are def changing to a 5!”
Hi Katie! We value the time you invested in updating the reviews and ratings. We are thrilled to hear that our customer service has met your expectations. We really appreciate your help in furthering our goal of marine conservation. We appreciate you selecting to shop with us!
“After a shipping hiccup, the towels arrived! Seriously, I love them more each time I wash them bc they get softer each time! So absorbent, perfect size for the beach-Sand Clouds are a MIST HAVE. Obsessed. 😍”
Thank you so much Meagan for the amazing 5-star rating! We are glad to hear that you're happy with our products and service. We highly appreciate your support for our mission of Marine Conservation:) Thank you for choosing to shop with us!
