Sandersons Boutique Store Reviews

Name: Sandersons Boutique Store
Address: 6 Joseph Howard House Fox, Valley Way, Stocksbridge, Sheffield, Sheffield
Rating: 4.40

4.4 Rating 167 Reviews

84 %

of reviewers recommend Sandersons Boutique Store

4.4

Based on 167 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01142134695

Email:

info@sandersonsdeptstore.co.uk

Location:

6 Joseph Howard House Fox, Valley Way, Stocksbridge, Sheffield
Sheffield
S36 2AB

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Sandersons Boutique Store 5 star review on 18th August 2024

Nick Parkin

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very speedy, good products, excellent customer service.”

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Posted 8 months ago

“Great to find Birkenstocks at such a great price..... thanks”

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Posted 8 months ago

“Very good website and the items ordered arrived on time, well packaged and competitively priced.”

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Posted 8 months ago

“A great independent department store. staff are always friendly and is a pleasuer to shop here.”

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Posted 8 months ago

“My on line order provided a disappointing experience. I ordered 2 items, the first was damaged and the second was not in stock (even though on web). In fairness communication was swift and refunds were equally quick but not really a positive experience.”

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Posted 8 months ago

Dear Lyle,Thank you so much for taking the time to share your feedback regarding your recent experience with Sandersons Boutique Store. We truly appreciate customers like yourself who provide us with valuable insights to improve our services. We apologize for the disappointing experience you had with your online order. It is regrettable to hear that one of the items you received was damaged and the second item was out of stock, despite being displayed on our website. We understand how frustrating that must have been for you. We are glad to hear that our communication and refund process were swift, but we acknowledge that this doesn't compensate for the overall negative experience you encountered. We sincerely apologize for any inconvenience caused. In order to make things better, we would greatly appreciate it if you could share more details about your specific order. This will help us conduct a thorough investigation into the issues you faced and enable us to make necessary improvements to our inventory management and quality control processes. Please do let us know how we can rectify this situation and make amends for your unsatisfactory experience. Your satisfaction is our top priority, and we are committed to delivering a more positive and seamless shopping experience in the future. Thank you once again for bringing this to our attention

Posted 8 months ago

“I ordered Michael Kors black sneakers. The picture and description on the website says its smooth black leather, but actually I received raised pattern leather sneakers. Also the UK size I chose was 4,5 ( I usually wear size 4) which arrived US 6.5 size which is too small and doesn't correspond to UK size 4.5. Very bad service! I have arranged the return and had to pay for it. I hope you will refund the money I paid”

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Posted 8 months ago

Dear Natalia,Thank you for taking the time to provide us with your feedback regarding your recent experience at Sandersons Boutique Store. We greatly appreciate your input, as it allows us to continue improving our services. Firstly, we would like to apologize for any inconvenience caused by the discrepancy between the product description and the actual sneakers you received. We understand how disappointing this can be, especially when the item does not match your expectations. We assure you that we are taking steps to ensure that our product descriptions accurately reflect the items we offer. Additionally, we apologize for the confusion with the sizing. It appears there was a mistake in converting the UK size to the corresponding US size. We understand how frustrating it must have been to receive a size that did not fit properly. We truly apologize for any discomfort caused. Regarding the return, we apologize for any inconvenience you experienced in arranging it and having to bear the cost. We understand that this should have been a hassle-free process, and we are disappointed that we did not live up to your expectations in this regard. Rest assured, we will make it right by refunding the money you paid for the return. Please email nicole.burgin@sandersonsdeptstore.co.uk with your order number and a copy of your postage receipt so we can assist you further with this.

Posted 8 months ago

“Great to deal with. Great communications. I would use them again.”

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Posted 8 months ago

“Great store, I always order online as I live a few hours drive away. The orders are always processed very quickly and come beautifully & carefully wrapped.”

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Posted 8 months ago

“Super service. The bag I bought was on sale and I got it for a great price compared to competitors, and I got next day delivery which was very much appreciated as I needed it asap. Would definitely order from here again!”

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Posted 8 months ago

“Online service easy to use very efficient happy customer”

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Posted 8 months ago

“Delivery was prompt and my parcel well packaged. Found what I was looking for at a much reduced price than elsewhere. I would shop with them again.”

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Posted 8 months ago

“Online purchase of a Xmas stocking filler. Packaging arrived torn & badly damaged. Customer service response was 'it was the last one left and return if unwanted'. No real apology or compensation. Disappointing”

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Posted 8 months ago

Dear Alison,Thank you so much for taking the time to provide us with your feedback regarding your online purchase at Sanderson's Boutique Store. We genuinely appreciate you sharing your experience with us, as it gives us valuable insights on how we can improve our services. We would like to extend our sincere apologies for the unfortunate incident with your Xmas stocking filler. It is highly disappointing to hear that the packaging arrived torn and badly damaged. This falls far below the level of quality and care that we strive to provide to all our customers. We deeply regret that our customer service response did not meet your expectations. We understand how frustrating this must have been for you. Moving forward, we would greatly appreciate it if you could provide us with more details about your order, such as the order number or any reference numbers related to the purchase. This information will help us identify the exact issue and take immediate action to rectify it. Additionally, if you have any suggestions on how we can enhance our packaging or customer service procedures, we are eager to hear your thoughts. We genuinely value your feedback and are committed to making it right for you. Rest assured, we will take your concerns seriously

Posted 8 months ago

“Great discounts coupled with excellent, swift delivery, what’s not to love ?!”

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Posted 8 months ago

“Not a good Web site”

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Posted 8 months ago

Dear Howard,Thank you so much for taking the time to provide us with your feedback regarding your experience at Sandersons Boutique Store. We genuinely appreciate your contribution and value customers like you who help us in improving our services. We would like to extend our sincere apologies for the difficulties you encountered while navigating our website. We understand the frustration that can arise from a poor website experience, and we apologize for any inconvenience caused. Your feedback is crucial to us, as it allows us to identify areas that require improvement and work towards bettering our online platform. Could you kindly let us know specific issues you encountered while browsing our website? Your input will greatly assist us in making the necessary changes to ensure our customers have a smooth and seamless online shopping experience. Once again, we sincerely thank you for bringing this matter to our attention, and we assure you that we are committed to addressing any issues or concerns promptly. Please feel free to provide us with any further details or suggestions you may have. Warm regards,

Posted 8 months ago

“Very good service - great price, easy to order and quick delivery. Would recommend”

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Posted 8 months ago

“Excellent product from prompt delivery very happy”

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Posted 8 months ago

“I ordered my item on a Saturday afternoon and received it on Monday afternoon. The item was well wrapped. Excellent, speedy service. I would definitely shop with Sandersons again.”

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Posted 8 months ago

“I am still waiting on my order and all my emails have been ignored. Very poor service and I still don’t have my order.”

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Posted 8 months ago

Dear Danielle,Thank you for taking the time to provide us with your feedback regarding your experience at Sandersons Boutique Store. We genuinely appreciate your willingness to share your thoughts, as it helps us to improve our services. We sincerely apologize for the inconvenience you have faced with your order. We are deeply sorry that you are still waiting for your purchase and that your previous emails have gone unanswered. We understand how frustrating this must be, and it is certainly not reflective of the level of service we strive to provide to our valued customers. Please know that we take your concerns seriously, and we would like to make things right for you. We are committed to resolving this issue promptly and ensuring that your order is not only delivered but also meets your expectations. If you could kindly provide us with some additional details such as your order number or any specific concerns you have, we will immediately investigate the matter and take the necessary steps to rectify the situation. Alternatively, if you prefer, we can arrange for one of our customer service representatives to contact you directly to discuss the matter further and find a suitable resolution. Once again, we apologize for the delay and the lack of communication. We truly value your satisfaction as a customer, and we appreciate your patience and understanding

Posted 8 months ago

“Got a great deal on my fit flops including a free next day delivery promotion”

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Posted 8 months ago

“Excellent service and speedy delivery”

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Posted 8 months ago

Sandersons Boutique Store is rated 4.4 based on 167 reviews