“NO LOYALTY WHATSOEVER - GREEDY MONEY GRABBING. Absolutely the worst bank to deal with. Having banked with Santander (in various guises) for OVER 30 YEARS, we have been treated like children when applying for a new mortgage and told we 'can't be trusted' !!! (Three other major high street lenders have approved us and by the way our Experian credit score falls into the 'Excellent' category). For the sake of TWO months Santander are going to charge us over £6,000 in early repayment fees for a position we feel they forced us into and there is no flexibility whatsoever. Staff are patronising and rude and don't want to do anything to help with or assess a situation on its own merits. No 'human' element to their thinking or decision process just a 'computer says' attitude. Not only will we be moving our mortgage we will also be moving our bank and savings accounts and will have nothing more to do with this awful Bank. Loyalty breeds loyalty .. I'm afraid Santander have NONE. Still I'm sure there'll be some nice fat bonuses and happy shareholders which is all that is at the (black) heart of this Bank.”
“the are a great bank customer services are excellent always happy to help each time you go into the bank. Also on the phones again very helpful and always helps you with whatever your quiery is.”
“Here to help? Been over 2 weeks my 15 years old sons account has been blocked not one single call received to sort out in my experience this is the worst bank for customer service. Not to mention the stress caused. Been told it takes 48hrs now been 16 days now that’s a joke.”
“I can't give 0 so I have to give 1.
Very bad customer service related to complaints.I never slected my credit card for paying back my cashbook and I believe it has taken by default while selecting the retailers. When I phoned them explaining everything they were like damn care about it and didn't even pay back my earned cashback saying it's not santander error.I believe Santander don't care about keeping customer happy and satisfied with there service.
With one bank I reported theft of card and they were so sorry for it ,as a sorry and valued customer paid me £20.00 for nothing. I was very surprise to see the difference in service with other bank.”
“I would give a minus score if i could. Rubbish for business banking. Their repeated errors meant that no one in my company was able to access our online current account for a month! They had completely ineffective ways of trying to address the problem. In the end we had to put all the money into a personal account so that we could pay suppliers, staff etc. Very unsympathetic to the challenges a small business has, totally inadequate processes and staff that just are not interested in sorting issues out! We are now in the process of switching to Barclays.”
“Not really happy. Branch ok but still chasing Bond Cert as proof of my investment. I called 0800 number eventually called branch number but charged for the call. Very frustrating. I will not invest with them again if this is not sorted.”
“I was attempting to buy a cheap item for completing a online survey Santander credit card security dept. stopped the payment which was double what I had ageed.thank you Santander security.”
“As with all insurances, you can never tell what you have bought until you make a claim, fortunately I did not have to claim so have no knowledge of whether the service and cover actually met the documents.”
“I initially made a claim but had so many problems with the company sent to me that I withdrew the claim and ended up paying an independent company that was cheaper than my excess!”
“It's ok when things work fine but when they mess something up then there is no customer service that can help, their complaints team is rubbish and their customer service manager is giving me the same answer. What's the point having a complaints team and a customer service manager when they are giving me the same answer as the average Joe there?”
“We made a claim to repair a garden path and wall after the severe storms in February 2014. I had to collate several quotations from the Landscape Gardeners, which was a long and painful process in itself. Having finally gathered this information and agreed the payout with the loss adjuster, I then waited a further three months for the final cheque. The loss adjuster made several excuses for the delay and even lied and told us he had submitted a report when he hadn't. In the end, we had to pay for the repairs from our savings because the cheque had failed to arrive on time. Very disappointing.”
“Last May 2014 i withdrew £80,000 of my savings from Santander. For the past seven months i have beed trying to pay it back into MY OWN ACCOUNT. Santander refused to acept any payments INTO my own account. Writting to the Santander Complaints department is a complete waste of time as they ignore all my letters. The stress this compny has caused me is unbelievable. TODAY i have accepted defeat and withdrew all my money and closed my account. DO NOT have any dealings with this company unless you want a mental breakdown.”
