“After setting up a standing order, our business account was locked. I spent two and half hours among several calls waiting to be connected to the relevant team. The security team told me they would raise an internal ticket with their back office to unlock the account immediately. That didn't happen. We will now let down our customers who expect payment on time.”
“On line banking is absolutely terrible! Accounts are blocked on every payment transaction. Customer service or technical do not answer for hours! Don't use this bank!!”
“Very bad experience with this bank avoid at all costs closed my account and it’s been 4 weeks loads of phone calls and still not paying my money it’s a joke”
“Been waiting for you to contact me for last week as promised but still no contact, tried calling but despite waiting over an hour still no contact, broken promise’s, long waiting times, no call backs, blocked accounts unbelievably bad customer service with absolutely no interest in trying to resolve. My only recourse is the financial ombudsman.”
“Stay away from Santander! I applied for mortgage that was approved in principle. Half way trough house purchase they decided to land less. Eventually one week before exchange they withdrew offer. Very unprofessional and unreliable and slow. They will make your mortgage application nightmare! Stay away!”
“Absolutely incompetent.
Still waiting on uncontactable back office to get off their backsides and process a payment.
Worst bank I have ever dealt with”
“Shocking service with these guys. Avoid at all costs. Trying to pay off my bill as I didn’t know my online details so I had to go in store to show photo I’d to unlock it. That I don’t have or wage slips so they wouldn’t let me pay my bill off JOKERS”
“Worst customer service ever, after 4 hours on hold the call was terminated. So rude and what a waste my precious time trying to sort basic finances. I am changing banks immediately.”
“Tried phoning three times to report missing credit card. Holding on indefinitely, listening to the same mind dumbing messages. First two occasions got fed up of holding and hung up. Third time held for 20 minutes and then got cut off.
Tried mobile app. When I tried to report missing card - several attempts - kept getting error messages. Impossible to talk to anyone. Going to High Street branch this afternoon but not overly confident of any success. Meantime money xan fraudulently be deducted from account. Wish there was an option for minus 5 stars.”
“If I could give santander bank a -5 star then i would.
this bank will block your account and hold your money without telling you. and for weeks it will do this.
if you have money with this bank i suggest you remove it and bank with another (not Barclays). banks have this dacronion law under Proceeding of crime that allows them to do so. (money laundering), and they will just block you access leaving you to fend for yourself.
no other bank behaves like these idiots.
after my experience, and their unorthodox behaviour the more i now even more support de -centralised curency . for far to long these banks have made billions from our money. yet are able to dictate to you and hold your money under some poxy law.
trust me stay away if you can. bank de-centralised.”
“Worst customer service . Avoid this bank for your mental wellbeing. Over an hour listening to same song repeatedly on hold! I'm leaving this bank after the day I had. Take your money to a place that value you enough to answer the phone!”
“Avoid -Avoid-Blocked my account for no reason, no explanation or notice was given. Customer service is awful-keep repeating the same old message whilst taking your money hostage for unknown days. Do not bank with them and AVOID!”
