“Worst customer service ever, after 4 hours on hold the call was terminated. So rude and what a waste my precious time trying to sort basic finances. I am changing banks immediately.”
“Tried phoning three times to report missing credit card. Holding on indefinitely, listening to the same mind dumbing messages. First two occasions got fed up of holding and hung up. Third time held for 20 minutes and then got cut off.
Tried mobile app. When I tried to report missing card - several attempts - kept getting error messages. Impossible to talk to anyone. Going to High Street branch this afternoon but not overly confident of any success. Meantime money xan fraudulently be deducted from account. Wish there was an option for minus 5 stars.”
“If I could give santander bank a -5 star then i would.
this bank will block your account and hold your money without telling you. and for weeks it will do this.
if you have money with this bank i suggest you remove it and bank with another (not Barclays). banks have this dacronion law under Proceeding of crime that allows them to do so. (money laundering), and they will just block you access leaving you to fend for yourself.
no other bank behaves like these idiots.
after my experience, and their unorthodox behaviour the more i now even more support de -centralised curency . for far to long these banks have made billions from our money. yet are able to dictate to you and hold your money under some poxy law.
trust me stay away if you can. bank de-centralised.”
“Worst customer service . Avoid this bank for your mental wellbeing. Over an hour listening to same song repeatedly on hold! I'm leaving this bank after the day I had. Take your money to a place that value you enough to answer the phone!”
“Avoid -Avoid-Blocked my account for no reason, no explanation or notice was given. Customer service is awful-keep repeating the same old message whilst taking your money hostage for unknown days. Do not bank with them and AVOID!”
“I spoke to an agent last week regarding a direct debit and could not fault the service I was given.
He was very polite and and sorted out the problem that I had with patience and professionality.
Sheila Dutch”
“Was kept on phone waiting for 52 minutes, when I finally spoke to someone got cut off after 10 minutes. Phoned back still waiting at 36 minutes to get connected.”
“Business deal they blocked my account had to fly 6000
Miles to show these muppets passport and driving. Have a lawyers contract to support my transactions. I go back they done the same thing twice despite having already done the same checks twice then release and clear one and held the other payment for 4+ days Both payments were from the same person within seconds of each after 2 days clear 1 hold the other.
Totally useless pathetic customer service braindead.The worst bank ever if -5minus was available that's what they would get.”
“My Santander creditcard was block 8-days ago. I went to the branch to show my passport and proof of income the next day. I was told the card will be unblocked within 48-hours. I have been calling their customer services twice a day for over a week. It takes 30-60 minutes wait time plus 30 minutes if the call is transferred to another department. The calls were also disconnected many times. Every time I call, the customer services said sit back and keep an eye on your mobile and wait for a call back for their security team. Santander creditcard department is one of the worst to help customers. I have applied for another creditcard today. Please don't waste time with Santander.”
“Santander’s core values of incompetence, inefficiency and unhelpfulness (current Santander Trust Pilot rating 1.4 out of 5) are followed to the letter by their Stratford branch.
In November 2021 I had to travel across London to the Stratford branch of Santander to meet with a bank representative in person (first available local in person appointment was three months wait, February 2022), allowing them to check in my presence, copy and then file all the documents for my Parent’s LPA. They then lost or mislaid half of the paperwork.
Caring for end of end-of-life parents while having to negotiate Santander’s incompetent bureaucracy was an unnecessary extra stress.”
“Shockingly bad service.
Waited in hold for over 1 hour and 17 minutes, and still in a queue.
Eventually hung up.
Waiting times was allegedly 20 mins!!!!”
“Waited over a hour to speak to a human. Still no resolution. An hour of my life I won't get back. !! This bank needs shutting down. High fees for a terrible service”
“I am beyond shocked ...beyond of understanding that’s what has just happened to my account ...it has been blocked for no reason apart from Santander‘s algorithm thinks my account looks suspicious ...I employ anybody & everybody do not open an account with Santander as they will block your account and not give you any warning not a call not a text not an email just block your account 24 hours before payday...Use any other bank other than Santander if you do not want your account to be blocked and Santander not to give you any explanation or reason ....apparently after calling the Call Center to which I’ve been on hold for over 25 minutes twice and got no answer for anyone to care or give a damn”
“Worst bank ever! Made me jump through hoops to deposit a check! Including providing a 33 year old marriage certificate and needing my employers information. I’ve had this account for 40 years and through acquisitions got stuck with them.”
“Hours on the phone, being passed around. Useless service. Internet banking has never worked, seem thoroughly unenthusiastic about letting me access my money. Will soon be a former customer”
“In December I lost £2k in a scam. I have been trying to get my money back ever since and the Santander customer support line is completely useless. Every time I call I get a different response, and in some instances total rudeness (someone told me to 'be quiet'). I thought I was making progress with one conversation, then the next time I called that conversation hadn't been logged. Another time in March I called and got told that my case had been 'declined' in December but I had received a letter that the claim was ongoing in January. Now my case is being passed onto complaints and I have to wait 3-5 days for a callback when it's not even complaints I need to speak to. 30-40 minutes wait time each time I call customer support as well. I'm beyond angry.”
