Sarah Raven Reviews

Name: Sarah Raven
Address: 1 Woodstock court Blenheim Road, Marlborough
Rating: 2.66

2.7 Rating 143 Reviews

37 %

of reviewers recommend Sarah Raven

2.7

Based on 143 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

About Sarah Raven:

Sarah Raven’s Kitchen and Garden is the online shop from the renowned TV presenter and garden and food writer Sarah Raven. We are a well-established company who sell all you need for a beautiful and productive garden. Our range is unique because Sarah’s expertise and passion is behind everything we sell. Sarah trials all the products in our range, from the veg seeds to the cut flower plants so only the very best performers make it onto our website. We also stock a range of best-selling exclusive products that you won’t find anywhere else.

Visit Website

Phone:

0845 092 0283

Email:

info@sarahraven.com

Location:

1 Woodstock court Blenheim Road
Marlborough
SN8 4AN

Write Your review

Tell us how Sarah Raven made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sarah Raven 1 star review on 25th June 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These candles were bought last Christmas but we were away so saved till this year. I really liked that they were a bit different from anything in the shops.”

Helpful Report

Posted 1 year ago

“I hate to criticise this company as until this Summer I have had excellent plants and service. Having ordered Sonnet white, Dazzler and Xanthus Cosmos, all correctly labelled on arrival, when grown they all turned out to be white Cosmos Purity! No sign of Xanthus, Sonnet or Dazzler. Excellent plants but far too tall for position in my garden. The Silver Wave plants I received were fine and still blooming, but unfortunately of the five Red Velvet Wave ordered, I only managed to rear two as they were in very poor condition on arrival. I have gone ahead and ordered Spring bulbs from Sarah again this year as they are always good large bulbs.”

Helpful Report

Posted 2 years ago

“Great selection with detailed description of plants. I always receive the highest quality tubers and young plants which are very well packaged and healthy on arrival.”

Helpful Report

Posted 2 years ago

“Tubers we’re quite appalling and after requests for replacement the new ones were actually worse. Very disappointed”

Helpful Report

Posted 2 years ago

“Very disappointed,awful quality on dahlia tubers,very poor display also thought they could put other varieties in the place of specifically ordered ones,now flowered they care clearly not what I ordered.”

Helpful Report

Posted 2 years ago

“Restful,Coll3ction. Lovely combination of colours, little flowers , works really well.”

Helpful Report

Posted 2 years ago

“I bought the argyanthemum and artemesia collection. The first ‘mums’ died, they weren’t even rooted and you replaced. The second lot are now all fading, the flowers are getting smaller and the leaves turning yellow spreading from the tips. So much for lasting the summer! They have been well looked after so this is very disappointing. The ‘restful collection’ is lovely and thriving.”

Helpful Report

Posted 2 years ago

“I am a new customer to Sarah Raven and I am greatly impressed with the quality of the plants delivered. All of good size, healthy and extremely well packaged. Delivery has been on time so plants are not dry and wilted. Will certainly be ordering again from Sarah Raven.”

Helpful Report

Posted 2 years ago

“So excited to watch these flourish,ill post again when they have bloomed.Superb quality as always.”

Helpful Report

Posted 2 years ago

“Not all my flowers blossomed,my fault as some got too soggy while blooming. But the ones that did are beautiful,thank you.”

Helpful Report

Posted 2 years ago

“I bought various vegetable seedlings this year from Sarah Raven. Dispatch was expected in a week, but it took two weeks each time. Unfortunately the company uses Royal Mail, which in my experience is not good enough for live plants. When my plants were lost, they wouldn't offer a refund until they were actually delivered. When they were finally delivered they were dead; I asked for a refund and instead was sent more seedlings. Overall a tiring experience. The slow dispatch reduces the convenience of delivery over visiting a gardening centre.”

Helpful Report

Posted 2 years ago

“Have just received 3 ostespospernum and they were superb. The best plants I have ever bought online. Very many thanks.”

Helpful Report

Posted 2 years ago

“I revived the wort specimens of seedlings I have ever seen . Not only were they dead and took days to get to me they were clearly so root bound they should have never been sent in the first place . The pots I ordered were also cheap inferior quality plastic compared with others . It’s a pity as the advertising and promotion of its products has really been done beautifully . Unfortunately the products do not match up my first and last order . Go to your local garden centre instead .”

Helpful Report

Posted 2 years ago

“There is a huge and gaping chasm between Sarah Raven’s glorious catalogues and what is actually dispatched to customers. My £50 order contained insipid and spindly plants that had all but given up the will to live and which bore little or no resemblance to what was expected. How they passed any kind of quality control before being dispatched is beyond me. Is no one tasked with checking things? Calls to customer services were answered by a string of people who had little idea of how to properly deal with an unhappy but very keen gardener who has spent a small fortune with SR in recent years. Sorry, but avoid is my top tip. You’ll probably do better for many things in your local supermarket and for a fraction of the price!”

Helpful Report

Posted 2 years ago

“I'm a huge fan of Sarah Raven I think her cut flowers are truly aspirational. However, this is my second experience of waiting weeks for an order. She charges the same as other online companies and they manage to get the deliveries shipped to you within a week. I think she needs to employ more staff as this is truly unacce”

Helpful Report

Posted 2 years ago

“Several orders... Tubers arrived with gall Tubers qrrived broken and bot viable Aubergines arrived drenched and rotted Comsot arrived behaded and shriveled. One missing. Delivery sat for 2 days before it said it would arrive Never again.”

Helpful Report

Posted 2 years ago

“Ordered over a month ago with an anticipated despatch date of 2 weeks. No courtesy letter explaining delay. It took 2 phone calls and a long waiting time to speak to somebody and surprise surprise they are being posted today! We will see. What a shame that beautiful photography and good marketing material is not backed up by this company”

Helpful Report

Posted 2 years ago

“What has happened to Sarah Raven? Ordered an extra artificial candle. Last years classy and realistic. This years version plasticky nasty and cheap looking. If you have changed supplier please change back!”

Helpful Report

Posted 2 years ago

“Truly appalling service and if there were a no star rating they would be getting it! Ordered 3 gift boxes of bulbs mid September for a relative, all were shown as in stock with a delivery date of late September. Two months later they were still showing as 'Awaiting Dispatch'. After 3 separate phone calls during this time I had been told they were held up at customs/ staff illness/returned due to poor quality etc. etc. Not surprisingly I am still awaiting a reply to my e-mail requesting information on my order from 9 days ago. On 23rd. November I had an e-mail saying my order was being dispatched but on reading further it was clear that only part of the order had been shipped and one gift box was still 'Awaiting Dispatch'. Today when I checked My Orders to see any progress I was amazed to find it showed the payment for the outstanding box of bulbs had been refunded - without any notification, explanation or apology. If I hadn't checked on the website I would still be waiting. What a shambolic way to do business and a total lack of customer care! It really feels like 'take the money and run'. At no time between ordering and finding out today that part of my order had been refunded did I receive any notification from them updating me on delivery times/ apologising for the delay of almost two and a half months or even letting me know that they were unable to supply part of my order and refunding me. They really need to get their act together and sort out their supply chains, their advertised delivery dates and most importantly their communication with customers. It is not enough to have a flashy brochure, their service needs to match it. In this case particularly, as on previous occasions I feel it has fallen woefully short and they have lost one more customer for good.”

Helpful Report

Posted 2 years ago

“Appalling service. I ordered a gift set of tulip bulbs in September for a friend's birthday in November. They were apparently in stock and due to be delivered within 2 weeks. When I hadn't heard anything by the beginning of November I contacted them and was told the order would be despatched within 2 weeks. Now I have had a very brief email saying they have cancelled the order completely. Short apology with no offer of any sort of compensation. Extremely disappointed. Have found them in the past to be pricey and slow to deliver but products are nicely presented so ordered again as I wanted a special birthday present. I will certainly not be buying from them again. There are plenty of other companies out there who, even with the difficulties associated with covid and brexit, can supply high quality products in a timely fashion. Would advise anyone to avoid this company.”

Helpful Report

Posted 2 years ago

Sarah Raven is rated 2.7 based on 143 reviews