Sarah Raven Reviews

“ I order some Pelargoniums I waited 8 weeks for delivery, after calling them they said it was because they were in 2L pots. OK They arrived yesterday one pot has only 1 leaf in it I believe I paid around £17 for this leaf. I too have had several items delivered and not been happy but kept ordering as I thought it maybe a one off sadly not. ”

“ Terrible experience with my orders. send this query to the company waiting for reponce.. The order in total was £34.85 with the 10% discount come to £31.37. I received refund of you £27.88. Could you explain why? I’m very disappointed with the delivery service first ,secondly not receiving the plants or replacements and last but not least not received full refund. I’m looking forward to your response. Very disappointed. ”

“ I ordered plants at the beginning of April . I have chased up the delivery and was told the plants were delayed . It is now into the third week of June and still NOT delivered . Avoid this company and go to your local nurseries or a competitive reliable company . Robbie Gethin ”

“ In March a pack of plants ordered as a birthday gift for friends April birthday. Immediately order was confirmed delivery delay was announced - then another - then another! I have rung & emailed - no help forthcoming or a reply or plants & it’s now mid June! Worst online experience EVER!! Is Sarah Raven still trading as phone number unobtainable today? ”

“ Received sub-par plants recently. Virtually half of the pastel cosmos collection were practically dead. A further order was not delivered on the specified date by your delivery company, Yodel. Standards have dropped significantly. Poor show. ”

“ They said they could not say when in May, nor could they avoid delivery in the time we are away. ”

“ The slow dispatch reduces the convenience of delivery over visiting a gardening centre. ”

“ Several orders... Tubers arrived with gall Tubers qrrived broken and bot viable Aubergines arrived drenched and rotted Comsot arrived behaded and shriveled. One missing. Delivery sat for 2 days before it said it would arrive Never again. ”

“ Truly appalling service and if there were a no star rating they would be getting it! Ordered 3 gift boxes of bulbs mid September for a relative, all were shown as in stock with a delivery date of late September. ”

“ Sarah Raven customer service is woefully inadequate and the bold claims made about delivery dates appear to be works of fiction. I feel so sorry for the staff left to deal with disgruntled customers like me. ”