Sarah Raven Reviews

“ After 3 emails for help no replies only asking after buying geranium not flowering wanted help Very poor customer service ”

“ Terrible experience with my orders. send this query to the company waiting for reponce.. The order in total was £34.85 with the 10% discount come to £31.37. I received refund of you £27.88. Could you explain why? I’m very disappointed with the delivery service first ,secondly not receiving the plants or replacements and last but not least not received full refund. I’m looking forward to your response. Very disappointed. ”

“ ! Such disappointment in the quality and service of Sarah Raven Kitchen and Garden Ltd. ”

“ Absolute shocking service. ”

“ I contacted Customer Services and the response from Aimee was 'Hello, sorry to hear you are disappointed with your order, your feedback will be passed onto our nursery team. ”

“ Truly appalling service and if there were a no star rating they would be getting it! Ordered 3 gift boxes of bulbs mid September for a relative, all were shown as in stock with a delivery date of late September. ”

“ Appalling service. ”

“ Sarah Raven customer service is woefully inadequate and the bold claims made about delivery dates appear to be works of fiction. I feel so sorry for the staff left to deal with disgruntled customers like me. ”

“ This company has a truly baffling approach to customer service. ”

“ Expect a long wait for bulbs that the website says are in stock. I have had this problem with plants ordered from Sara Raven in the past too and by the time they arrive the ideal planting time has passed. As many others have commented SR quick to take payment, but very slow to deliver. Customer service has declined significantly over the past couple of years despite assurances from Sara Raven that this would improve. ”