Sarah Raven Reviews

“ Be very careful . After years of using my bulb order was never completed . No customer service despite emails phonecalls nofollow up . Missed growing as few that arrived were too late . No follow up or apologies. In the end I gave up as nursing my sick husband . Will never order again . A shame grown too big . ”

“ Paid for items I haven’t received they were missing in my delivery and 5 weeks later no response to my multiple emails and no refund?? What an absolute joke. Customer service are non existent. Photos and products look good but the quality and service is horrible, do not be fooled. There’s WAY better businesses to order from with excellent service and quality and for much cheaper too. ”

“ So far I have received countless emails expounding their company virtues, but sadly no bulbs or update on order and no reply from email to customer services. ”

“ Awful customer service! My elderly mother purchased £650 worth of massively over priced Christmas gifts for her family over the phone as she can’t make it to the shops. Trying to stop the order and return items hasn’t been easy and you are kept waiting and waiting for customer services to get back to you. ☹️ ”

“ Had an issue with a gift voucher and it not arriving, have tried phoning for a week. Today I am number 26th in the queue and have moved 3 places in 17 mins. Funnily enough if you choose sales, they answer quickly but they can't help you. I tried WhatsApp and that is a bot saying phone. No response on email either. SHOCKING service!!! ”

“ After 3 emails for help no replies only asking after buying geranium not flowering wanted help Very poor customer service ”

“ Terrible experience with my orders. send this query to the company waiting for reponce.. The order in total was £34.85 with the 10% discount come to £31.37. I received refund of you £27.88. Could you explain why? I’m very disappointed with the delivery service first ,secondly not receiving the plants or replacements and last but not least not received full refund. I’m looking forward to your response. Very disappointed. ”

“ ! Such disappointment in the quality and service of Sarah Raven Kitchen and Garden Ltd. ”

“ Absolute shocking service. ”

“ I contacted Customer Services and the response from Aimee was 'Hello, sorry to hear you are disappointed with your order, your feedback will be passed onto our nursery team. ”