Satsuma Loans Reviews

Name: Satsuma Loans
Rating: 4.62

4.6 Rating 2,941 Reviews

92 %

of reviewers recommend Satsuma Loans

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4.6

Based on 2,941 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Satsuma Loans 5 star review on 14th March 2017

Anonymous

Satsuma Loans 5 star review on 2nd March 2017

Palita

Anonymous

Anonymous // 01/01/2019

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“Fast service”

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Posted 5 years ago

“This company are fab . Very easy to deal with money was in my account in ten minutes no hassle just taken out of my account every week . Offered another loan very quick . I won’t use anyone else”

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Posted 5 years ago

“Quick and speedy service but also strong AI interfaces, great communications”

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Posted 5 years ago

“Really helped me out when needed. Customer services were good. The app is also handy to have to keep track of payment dates.”

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Posted 5 years ago

“Satsuma is a respectable and responsible lender. They always help out when I needed urgent financial help.”

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Posted 5 years ago

“After paying off my first every satsuma loan (full repaid within 14 days - with confirmation e-mail), I received a visit TO MY HOME ADDRESS from one of there agents stating that my loan was not paid! However, a (not so quick) phone call to the customer services sorted it out.”

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Posted 5 years ago

Hi, I'm sorry to hear that you had an unwanted home visit. Would you like to log a complaint about this? You can find out how to do that here: https://www.satsumaloans.co.uk/existing-customers/complaints. Again, I'm really sorry for any inconvenience caused after you repaid your loan.

Posted 5 years ago

“Quick and easy application”

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Posted 5 years ago

“Good reliable flexible. Nice staff very helpful”

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Posted 5 years ago

“Amazing customer service, easy and simple just how things should be!”

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Posted 5 years ago

“Excellent quick service with very pleasant staff”

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Posted 5 years ago

“I'm happy”

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Posted 5 years ago

“Very helpful and quick service”

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Posted 5 years ago

“Awesome company, accepted my application with in seconds and the loan was in my account within an hour”

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Posted 5 years ago

“Thanks”

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Posted 5 years ago

“Fast, efficient and no dramas.”

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Posted 5 years ago

“Although the money got processed quickly and put into my bank within a couple of hours, the interest is extortionate and you should be offered the option during anytime of the loan to settle for an appropriate amount of interest. I asked about cancelling during the 2 weeks cooling off period but knew I wouldn't have the money plus whatever interest they were going to charge. I wasn't given a figure for settling the loan early as i could only have the settlement figure if I agreed to cancel the loan and once I had asked for the figure I had no choice but to settle the loan. Which is a bit difficult when you don't know what the settlement figure is to cancel it during the cooling off period. Also I think you should have an option to settle a month or two after if needed for a fraction of the interest charged as I believe it's exploiting people who are trying to build their credit.”

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Posted 5 years ago

Hi Michelle Thank you for taking the time to review our service. We'd like to know more about your experiences so we can look into this. We're sending you a private message with how to contact us.

Posted 5 years ago

“Very good customer service, money was in my account within the hour, would definitely use again X”

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Posted 5 years ago

“Satisfied with the service”

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Posted 5 years ago

“Good service and money when I needed it. They helped when a lot of other people wouldn't.”

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Posted 5 years ago

“Really easy to apply and send in any extra things they need ie ID wages etc. Money in really quick and easy payment options to suit you.”

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Posted 5 years ago

Satsuma Loans is rated 4.6 based on 2,941 reviews