Save on Laptops Reviews

Name: Save on Laptops
Rating: 4.55

4.6 Rating 2,682 Reviews

89 %

of reviewers recommend Save on Laptops

Company Reviews

Questions

Metrics

4.6

Based on 2,682 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Write Your review

Tell us how Save on Laptops made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant customer service from this company, as for the price, a real bargain, I am very pleased with my purchase and I will definitely be back to buy some more of the bargains on offer at Save on laptops.”

Helpful Report

Posted 9 years ago

“Excellent product, less than 18 hours for delivery which is superb and all in all an excellent service.”

Helpful Report

Posted 9 years ago

“Hello there, Thanks, laptop came on the time and in good condition. Thank you for good service ;-) Bye”

Helpful Report

Posted 9 years ago

“First class service, prompt delivery. Bought it for my son who has had other laptops which were not gaming machines. He is over the moon with this. Quality is obvious when you see it. Got best price on this site.”

Helpful Report

Posted 9 years ago

“What can I say. I received my Notebook PC (ASUS G750 JS) well within the 5 days promised on the website, and during the one hour window when the courier told me by email that I could expect delivery. Couldn't have been easier to set up. Everything worked beautifully. What a machine - Handsome to look at, Well-engineered, fast, quiet and powerful beyond expectation. This machine is a beast, but an impeccably behaved beast. The best deal on the net, a superb product, and service I just can't fault. Doesn't happen to me very often and I do a lot of internet shopping for IT products. Order No S6L-PJK-TRR-5XC (if anyone wants to check I'm a real customer!)”

Helpful Report

Posted 9 years ago

“In short I'm not impressed so far. I ordered an Acer Laptop as it said there were over 20 in stock - ready for collection within 72 hours from a Collect + store near me.. However upon calling their sales team 5 days after the order was placed - its not left the warehouse yet. I should not have to chase to find out where my order is. Currently waiting for a response to my complaint - I have low expectations unfortunately given the tone of the lady answering the phone”

Helpful Report

Posted 9 years ago

“Sorry for late review found in spam box on servers site. Very happy with purchase and service I recieved.”

Helpful Report

Posted 9 years ago

“I was very pleased with the service, price and speed of delivery. I like the option to have the laptop checked before shipping for peace of mind, and also the option to use Collect+”

Helpful Report

Posted 9 years ago

“Love the asus laptop and also a great company. Many thanks”

Helpful Report

Posted 9 years ago

“Price and supply of the machine is good. Aftersales customer service is appalling. Gives the impression the company cares about the sale and nothing else. Will not deal with you again.”

Helpful Report

Posted 9 years ago

“overall a good experience whilst shopping with you.”

Helpful Report

Posted 9 years ago

“Laptop arrived on time, and has worked perfectly since. Was not the model I ordered, but this was my fault as I clicked through from Pricerunner and didn't double check before ordering. However I'm more than happy with the machine I received”

Helpful Report

Posted 9 years ago

“Ordered at 3pm, Free delivery resulted in the laptop arriving at 12pm the next day. Best delivery time I have ever experienced. Superb product. Thank you! :)”

Helpful Report

Posted 9 years ago

“I should have been put off from the beginning by the fact I was asked to pay a surcharge when placing an order as I was using a credit card, but given the fact this was made VERY clear, and I had multiple options (Paypal, also surcharged, and debit card), I decided to go with the CC anyway as it'd give me more protection. The order eventually arrived after a short delay whilst the laptop was built (I did chase, and it somewhat rendered the small extra I paid for a faster delivery pointless), but I quickly found an issue with the delivered item, so I raised an RMA. No big deal, as laptops are very high-tech items, and they can be faulty on arrival. It was duly collected from my workplace, and that was all quite straight forward. However, the RMA department seem completely incapable of organising themselves. The RMA process stipulates it will take 7 working days. I waited 7 working days and heard nothing, so I called to chase. I was assured the engineers would look at it, and that they were very busy (not made clear at any point prior). I insisted I had waited the required amount of time, so I wanted a resolution, especially given how obvious the fault was. I was called back the very same day to be told that yes, there was a fault, and a replacement would be shipped out ASAP. This was a Friday, so the replacement arrived on the Monday following. However, it had not been assembled, and I received a laptop plus random parts. This didn't wholly concern me as I knew I could build it myself (and indeed, it is sold as such often). However, I received a phone call the very same day to be told I had not returned all the items with the laptop. I insisted I had, but was tacitly accused of not having done so. I knew full well I had, and insisted somebody check the workshop immediately and get back to me, but was then told this would take a few days! Quite how it takes so long to go look for some removed RAM and an SSD, I'm not sure. I was quite angry at this point. I received a call all of 30 minutes later to tell me the missing parts had been found. However, by this point I decided I didn't want to continue doing business with this company as I didn't feel I could trust them, so I requested a refund, which was speedily arranged without any issue. I personally would suggest not purchasing from this company, nor it's parent (Box.co.uk) as they don't seem quite capable of providing any sort of decent service in aftersales, as like all too many online retailers they are nothing more than box-shifters, and anything outside of that one-way transaction just causes issue.”

Helpful Report

Posted 9 years ago

“The laptop I ordered should have had 16Gb RAM but arrived with only 8Gb RAM. I had to return the laptop and was without it for 13 days while it was upgraded. If it hadn't been for this issue I would have given a 5 star rating.”

Helpful Report

Posted 9 years ago

“This is my 2nd order from this company and I have no complaints, delivery was fast and the laptop was brand new, packaged properly and not faulty.”

Helpful Report

Posted 9 years ago

“Excellent service, courier on time. Very pleased. I am the Network Manager for a Number of Schools in West Norfolk and have some purchasing requirements, call me via the office at Magdalen Village School. Many thanks. Dave Hughes”

Helpful Report

Posted 9 years ago

Helpful Report

Posted 9 years ago

Helpful Report

Posted 9 years ago

“Excellent service, my order arrived on time, It come well packaged something that I have not seen before from other companies I have bought from. I continue to use the inner box to keep my laptop in as it would be a waste to throw it. The laptop has all the specifications that I required and is so fast it put's my multimedia laptop to shame. I would come back to MSI time and again when I decide to upgrade or renew my laptop just for the packaging.”

Helpful Report

Posted 9 years ago

Save on Laptops is rated 4.6 based on 2,682 reviews