SCANPAN Reviews

Name: SCANPAN
Address: 2319 E Gladwick St, Rancho Dominguez, California
Rating: 4.67

4.7 Rating 386 Reviews

91 %

of reviewers recommend SCANPAN

4.7

Based on 386 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The pan was dented and I could not return it because it was on sale.”

Helpful Report

Posted 2 months ago

Hi Gina. If the pan arrived dented, the pan can be exchanged. We do not see that you contacted our Customer Care team. Please reach out to our Customer Care team for a replacement. Please contact our Customer Care team by emailing web-inquiries@scanpan.com or by calling the toll-free number, (877) 772-5467. Our Customer Care team is available Monday – Friday, 8am – 5pm (PST).

Posted 2 months ago

“The pan is good but the accessories and ordering spare parts is very expensive and a real pain. Needed to order a new handle for one of the lids and it was $10 shipping for a 2 oz part and took 2 weeks. While removing the old handle, the lid exploded. Now I will see what it will take to return the handle that I don't need anymore.”

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Posted 2 months ago

Hi Gordon. Thank you for your feedback.

Posted 2 months ago

“I have not used the skillet long enough to determine if it warps. First impression is its sides are shorter than I thought it would be. Other than that so far it is ok.”

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Posted 7 months ago

Hi Irma. Thank you for your feedback.

Posted 7 months ago

“I wasn't happy about paying twice the price for shipping than the cost of the replacement item.”

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Posted 9 months ago

Hi Nancy. Thank you for your feedback.

Posted 9 months ago

“Shipped incorrect product, return process added a week to the delivery process. Shipping confirmation on replacement product was never sent, further aggravating the situation”

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Posted 11 months ago

Hi Tom. It seems our Customer Care team assisted you and provided the tracking number for the replacement order via email. Should you have additional questions please reach out to our Customer Care directly for assistance.

Posted 11 months ago

“Unfortunately I chose the wrong size pan as a Christmas gift for my daughter. The exchange process was very difficult and expensive. I love the product but would never buy direct from the company again.”

Helpful Report

Posted 1 year ago

Hi Susan. Thank you for your feedback.

Posted 1 year ago

“I am new to induction cooking. I purchased a skillet from Scanpan to use on my new cooktop. I don't know if I am doing something wrong with the skillet or not, but it does not evenly heat like the stainless steel cookware I purchased from another company. I am open to advice from the company or users of induction cooking. Carole Travis”

Helpful Report

Posted 1 year ago

Hi Carole. Thank you for your comments. We recommend preheating your pan on low or medium heat for a minute or two before you start cooking. Should you have additional questions, please contact our Customer Care team by emailing web-inquiries@scanpan.com or by calling our toll-free number, (877) 772-5467. Our team is available Monday – Friday, 8am – 5pm (PST).

Posted 1 year ago

“We have used various scanpan products for years and loved them. We recently upgraded to the HaptIQ 5.2qt covered sauce pan. While the pan itself seems great, the seal on the lid fills with water when you wash it after use. I was finding puddles of water in my drawer after drying and putting away the lid. The lid for my last saute pan did not have this issue. I assumed it was defective and called customer service for a replacement, but was told I needed to let it sit on my counter for hours to air dry as this is how the lids work! I love my pans but this will likely be my last scanpan purchase.”

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Posted 1 year ago

Hi Genevieve. Thank you for your comment.

Posted 1 year ago

“For each order these past three years, a new ID and password have had to be set up. There is no other way for online ordering to work. Both Safari and Firefox have been tried but there's no way to sign in without choosing a new email address & password.”

Helpful Report

Posted 1 year ago

Hi Estelle. Thank you for your feedback. Your concern has been forwarded to our Customer Care team for assistance accessing your account.

Posted 1 year ago

“These are good, not great. I had some Scanpans that were passed down from my late mother. The non-stick component seemed to last for years. They were well seasoned after 10yrs of use. These new pans- I have already noticed are not nearly as non-stick as the ones from 20yrs ago. They’re still good, just not worth the premium paid IMO.”

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Posted 2 years ago

Hi Stephen. Thank you for your feedback.

Posted 2 years ago

“We love the pans but the steamer is too big for our pots and we need to return it. I sent an email and never got a response. Can you please send me the return label and instructions Thanks”

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Posted 2 years ago

“This is my third set of scanpan cookware. Despite the claim that you can use metal utensils the surfaces will eventually scratch and with lots of use lose their non-stick characteristics. Before anyone claims I may not know how to properly clean them, let me say I followed scanpan's own instructions to use barkeepers friend from time to time as tiny burned particles can get stuck to the pan. Overall love them and the HAPTIQ pans are beautiful. BIGGEST gripe is that they don't ship to Puerto Rico despite it being in their dropdown!”

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Posted 2 years ago

Hi Sean. Thanks for the your comment.

Posted 2 years ago

“Half of my items have not yet been delivered, so it is highly frustrating and difficult to provide a review.”

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Posted 2 years ago

Hi Jeannette. Thanks for your comment. It looks like you have been assisted with this issue by our Customer Care team. If you have additional questions or concerns, please feel free to reach out to them directly. Our team will be happy to assist.

Posted 2 years ago

“I love scanpan, but fedex never delivered the items. At this point, I’m not sure where they are.”

Helpful Report

Posted 2 years ago

Hi Michael. We're sorry that you didn't receive your package. We've forwarded your concern to our Customer Care team. Someone will reach out to via email to assist you.

Posted 2 years ago

SCANPAN is rated 4.7 based on 386 reviews