Schoffel Reviews

Name: Schoffel
Rating: 4.67

4.7 Rating 4,758 Reviews

92 %

of reviewers recommend Schoffel

4.7

Based on 4,758 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01572 722480

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered before xmas, items didnt arrive until after xmas”

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Posted 7 years ago

“I paid extra for next day delivery which should have arrived yesterday but it still hasn’t arrived & will now be too late for Christmas”

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Posted 7 years ago

Hello Helen Thank you for your review. Orders needed to be placed by midday on Wednesday 20th December to guarantee delivery before Christmas I am afraid. For further information on our delivery terms please check our website. Kind Regards Emma

Posted 7 years ago

“I placed an order, paid and expected an email to confirm my order but received nothing. I emailed to ask that some sort of confirmation be sent and received nothing. Instead, I received a request to review my experience... need I say more?”

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Posted 7 years ago

“I requested next delivery, which was confirmed in the email confirmation, but it is being delivered days later. Ordered Thurs 9 Nov, it is now only to be received late afternoon today, Monday 13 Nov. I ordered it intending to wear it on Saturday 10 Nov, I already own a number of Schoffel items and have ordered through other sites which get their delivery dates correct. This is poor on your behalf.”

Helpful Report

Posted 7 years ago

Hello Andrew Thank you for your review. I am sorry that your item was delivered later than you expected. Unfortunately orders that require Next Day delivery need to be ordered before midday to guarantee to leave us the same day. They then will be dispatched the next working day. As your order was placed after this time, it was not processed until Friday, and was scheduled to be delivered the next working day which was Monday 13th. If you need any further information please take a look at our delivery terms on our website. I am sorry to hear you were disappointed with our service on this occasion. Kind Regards Emma

Posted 7 years ago

“Very small fitting and having to pay to send t back”

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Posted 7 years ago

“Love my schoffel but not pleased with the delivery, I ordered next day in plenty of time but alas it arrived two days later, I only live ten miles from the despatch address as well.”

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Posted 7 years ago

“Far too small for 14 size. Material not as I had thought and difficult to see either in the catalogue or online. I returned this item by registered post yesterday.”

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Posted 7 years ago

“I can not rate Schoffel as I have not received the jacket ordered, as it has obviously been delivered and signed for at the wrong address. !! I trust that the replacement item will reach me tomorrow, or will that be misplaced by the delivery company too ? Not good enough, I suggest you change your delivery firm as the are dishonest or incompetent”

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Posted 7 years ago

“Not received this item as yet”

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Posted 7 years ago

“You have asked for a review of item I ordered, but have not received. Also unable to log into my account, as doesn't recognise my password, which is correct. So not a very happy customer.”

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Posted 7 years ago

“We have over the years been great fans of Schoffel, particularly the fleeces. However, the recently purchased Oakham fleece gilet was a great disappointment. The quality of the fleece feels thinner and looks different, almost has a 'shine' in it, which gives it a very different appearance to the older version. In my opinion it is now poor value for the amount charged.”

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Posted 7 years ago

“Delivery was very good”

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Posted 7 years ago

“Sleeves to long never had this before on any clothes I have brought”

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Posted 7 years ago

“ARRIVED FAR TOO LATE.. I ordered two fleece jackets at 10am on Saturday and payed for "next" day delivery as I was in a hurry for them. The website stated "next day" , not "next working day" . The items arrived at 2 pm Four days later, far too late for the event. They seem nice quality but by the time they arrived I'd purchased jackets elsewhere , so I'll be returning them and I'll request the next day delivery charge to be refunded.”

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Posted 8 years ago

“I placed and paid for an order only to receive an e-mail 3 days later stating it was out of stock.”

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Posted 8 years ago

“I placed my order on Friday for 24 hour delivery=- paying £5.95 for the privilege. Tofay is MONDAY AND i have received news that the items are being despatched for delivery on Tuesday- very poor for 24 hour delivery”

Helpful Report

Posted 8 years ago

Hello Rosemary Thank you for your comments. I am sorry you are unhappy with our delivery terms. Unfortunately, your order was placed at 3:13pm on 20th January. This is after our cut off time for next day delivery which is 12pm. So your order would be processed the following working day. We also do not guarantee any deliveries at the weekend. Please check our delivery terms and conditions on our website for further information. I am sorry for any inconvenience caused. Kind Regards Emma

Posted 8 years ago

“unfortunately we have to return the fleece as the sleeves are very tight”

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Posted 8 years ago

“You have sent me the wrong size! It even says on the invoice the correct size. Please can you call 07436 153573 to rectify! Thanks Will”

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Posted 8 years ago

“This is not the first time that I have had to return something for being too small in the body! and had to pay for registered post on the return!”

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Posted 8 years ago

“Order navy, received green”

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Posted 8 years ago

Hello James Thank you for your review. I am so sorry that you have been sent the incorrect colour. Please let me know if you would like me send you a label to send this back to us and we can get the correct colour out to you. Again, please accept our apologies for the inconvenience caused. Kind Regards Emma

Posted 8 years ago

Schoffel is rated 4.7 based on 4,758 reviews