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My daughter returned a pair of boots for a refund. Schuh sent her back a parcel with a different pair of boots in not her size and says this is what she returned, so refused refund. Original boots returned were Timberland at £125.00. She has asked they check weight on her original return label but they point blank refused to help in any way.
I would suggest Schuh review it’s system for returning items as it looks as though someone in returns has a new pair of Timberland boots for nothing thanks very much!
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posted 3 weeks ago
- Louise Schofield
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Schuh sent the wrong shoes (ordered women's, received men's). But Schuh doesn't offer free returns so had to pay out of my own pocket to return these. I should not be covering costs for their own mess up.
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posted 3 years ago
- Justina
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Delivery service was excellent but not impressed that I had to pay over £6 to return the boots. This was second class too ! In these times, when it is not safe to return to stores, you would think that Schuh would offer free returns like other high street brands.
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posted 4 years ago
- Anonymous
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for selling you a product, absolutely terrible for returns.
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posted 6 years ago
- Anonymous
